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Design Thinking Government
Design thinking service and hybrid approaches to wicked problems in the public sector
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JAMK University of Applied Sciences Service design toolkit english

The tools presented here are a means for you to analyze your thoughts. By seeking the answers to their questions, you may realize something essential about you…

Via Marc-Andre Berclaz
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Raquel Oliveira's curator insight, July 12, 8:37 AM

Desenho de servicos em ciencia.

Gostei do grafico que divide a utilizacao das ferramentas em 4 etapas:

1- definir

2- aprender

3- resolver

4- testar

#avancee

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Service Design in Government

A new, practical conference for anyone involved in designing or commissioning digital government. Design better public services.
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IFTF: Futures Thinking is the New Design Thinking

IFTF: Futures Thinking is the New Design Thinking http://t.co/nwTrImS50n via @mokka
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Le design et les services ? | Le Cercle Les Echos

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Rescooped by Giorgio Pauletto from Design thinking au service des stratégies d'entreprise
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Le Design thinking et le Service design pour innover durablement

Le Design thinking et le Service design pour innover durablement | Design Thinking Government | Scoop.it

Via Didier Serrat
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Interviews qualitatives: le mode d’empathie du Design Thinking » OT-Lab

Interviews qualitatives: le mode d’empathie du Design Thinking » OT-Lab | Design Thinking Government | Scoop.it
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Content strategy and design thinking | Intentional Design Inc.

If technology is a delivery system for content, then content strategy is a design framework. What content strategy can learn from design thinking.
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Le design thinking, un nouvel avantage compétitif ? | FrenchWeb.fr | Knowtex

Le design thinking, un nouvel avantage compétitif ? | FrenchWeb.fr | Knowtex | Design Thinking Government | Scoop.it
Le design thinking est « un mode d’application des outils de conception utilisés par les designers pour résoudre une problématique d’innovation, par une approche multidisciplinaire centrée sur l’humain »...
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What Innovation Tools Are The Most Popular: Lean Startup, Business Model Canvas, Disruptive Innovation ..?

What Innovation Tools Are The Most Popular: Lean Startup, Business Model Canvas, Disruptive Innovation ..? | Design Thinking Government | Scoop.it
Today, more than ever, companies looking to create new growth have tools at their hand to help reduce risk and increase the odds of success. The Google Trends chart above shows a selection of "The ...
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Le partage de bureau : entre volonté d'innovation et amélioration de la qualité de vie | L'Atelier: Disruptive innovation

Le partage de bureau : entre volonté d'innovation et amélioration de la qualité de vie | L'Atelier: Disruptive innovation | Design Thinking Government | Scoop.it
Auparavant favorisé pour son aspect économique, le partage de bureau prend maintenant d'autres formes et vise désormais les startups et entrepreneurs indépendants pour faire émerger l'innovation.

Via stephanie vincent
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Rescooped by Giorgio Pauletto from Designing design thinking driven operations
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April 18, 2013 - Design Thinking | Thoughts by Tim Brown

April 18, 2013 - Design Thinking | Thoughts by Tim Brown | Design Thinking Government | Scoop.it
The Powers of Ten by Charles and Ray Eames is a wonderful reminder of one of the most important principles in design—reframing the question.

Via Fred Zimny
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Redesigning Public Services Inquiry: Report

Redesigning Public Services Inquiry: Report | Design Thinking Government | Scoop.it

In the context of politics and governing, the word ‘design’ is applied liberally – the design of legislation, the design of policy, the design of public services – with little thought as to the significance of the word itself. Here we shift our focus to that word ‘design’, and explore its potential for creating cost-effective public services in the 21st century. Part-polemic, part-manual, this report is the culmination of a nine month inquiry,and our response to a substantially increased appetite for more information on the subject of design in public services.


Via Patrick Genoud
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Deloitte | Design as a Discipline | Design should be much more than a project phase

Design is already part of the IT vocabulary. Functional design. Technical design. Detail design. User interface (UI) design. And, more recently, user exper
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Empathy In Creativity and Design Thinking

Empathy In Creativity and Design Thinking | Design Thinking Government | Scoop.it
A look at how empathy is needed in all domains these days, especially for business innovation and design thinking.
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Why the public sector needs service design

Why the public sector needs service design | Design Thinking Government | Scoop.it
Why do we put more effort into the design of our coffee machines than our social services?
Hear Arren Roberts, Senior Design Officer at Shropshire County Council, explain the importance applying design methods to our public services.
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Design & Thinking

Design & Thinking | Design Thinking Government | Scoop.it
How do we fully engage organizations to think about the changing landscape of business, culture and society?
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How design thinking helped to create the dialogue between the State and citizens in Singapore | Ethnographie du quotidien

How design thinking helped to create the dialogue between the State and citizens in Singapore | Ethnographie du quotidien | Design Thinking Government | Scoop.it

Via Valerie Bauwens
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Comment innover grâce au Design Thinking » OT-Lab

Comment innover grâce au Design Thinking » OT-Lab | Design Thinking Government | Scoop.it
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Design Thinking in 4 Steps (Infographic) - Government Technology

Design Thinking in 4 Steps (Infographic) - Government Technology | Design Thinking Government | Scoop.it
Design Thinking in 4 Steps (Infographic)
Government Technology
Governments are turning to ideas like design thinking in order to solve problems.
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Innovation Is Dead, Long Live Innovation | Design on GOOD

Innovation Is Dead, Long Live Innovation | Design on GOOD | Design Thinking Government | Scoop.it
[vimeo]http://vimeo.com/72659507[/vimeo] The pursuit of innovation has taken over pop culture as the Holy Grail every organization should strive for.
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Interviewing for Introverts

Interviewing for Introverts | Design Thinking Government | Scoop.it
Interviews are one of my favorite things in the qualitative toolkit. They weren't always. Working at a research institute I've gotten to hear a lot of interviews, and they have pretty much always b...
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Back to the drawing-board

Back to the drawing-board | Design Thinking Government | Scoop.it
THE office looks like a cross between a Starbucks and a youth club. Bicycles are piled high in racks; there is a ping-pong table in a corner. Young people sit at...
Giorgio Pauletto's insight:

How to use #designthinking and #service design n public sector

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Productivity in the Modern Office: A Matter of Impact - Knowledge@Wharton

Productivity in the Modern Office: A Matter of Impact - Knowledge@Wharton | Design Thinking Government | Scoop.it

Via Fred Zimny
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Fred Zimny's curator insight, May 9, 2013 11:42 AM

Was it not more than 50 years ago that management guru Peter Drucker st wrote about the difficulty of defining and measuring the productivity of knowledge workers? A\

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Wicked problems and the (re)design of government

Wicked problems and the (re)design of government | Design Thinking Government | Scoop.it
One senses a seismic shift taking place in the evolution of a complex interplay between design, innovation and government — particularly when applied to the vexing issues of delivering better gove
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Coup d’état: Radically rethinking public services | Accenture Outlook

Coup d’état: Radically rethinking public services | Accenture Outlook | Design Thinking Government | Scoop.it
As they attempt to square public service demand against supply, governments worldwide must do more, better, with less. To be successful, they need to overthrow old ideas and embrace the next generation of tools and ways of working.

Via Fred Zimny
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