Why do we put more effort into the design of our coffee machines than our social services? Hear Arren Roberts, Senior Design Officer at Shropshire County Council, explain the importance applying design methods to our public services.
As they attempt to square public service demand against supply, governments worldwide must do more, better, with less. To be successful, they need to overthrow old ideas and embrace the next generation of tools and ways of working.
Le design thinking est « un mode d’application des outils de conception utilisés par les designers pour résoudre une problématique d’innovation, par une approche multidisciplinaire centrée sur l’humain »...
In the context of politics and governing, the word ‘design’ is applied liberally – the design of legislation, the design of policy, the design of public services – with little thought as to the significance of the word itself. Here we shift our focus to that word ‘design’, and explore its potential for creating cost-effective public services in the 21st century. Part-polemic, part-manual, this report is the culmination of a nine month inquiry,and our response to a substantially increased appetite for more information on the subject of design in public services.