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Visualizing the 4 Essentials of Design Thinking

Visualizing the 4 Essentials of Design Thinking | Business DNA (Design-Thinking) | Scoop.it
A couple of days ago, I was looking for a visual illustration of Design Thinking to share with my colleagues and clients…
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Abel Linares's curator insight, May 24, 4:08 PM
HCD #HumanCenteredDesing IDEO method for creative problem solving and innovation. This  approach fuels the creation of products that resonate more deeply with an audience,  driving engagement and growth.
Raquel Oliveira's curator insight, May 27, 2:32 PM

Visualize as 4 Essências do Design Thinking

 

Uma ilustração "diamante" que consolida as etapas de Divergência e Convergência em suas respectivas fases.

#avancee

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IBM’s Got a Plan to Bring Design Thinking to Big Business

IBM’s Got a Plan to Bring Design Thinking to Big Business | Business DNA (Design-Thinking) | Scoop.it

IBM today published a set of best design practices for big businesses.

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How Design Thinking Improves the Creative Process

How Design Thinking Improves the Creative Process | Business DNA (Design-Thinking) | Scoop.it

How entrepreneurs can take a big idea to a real-world product.

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Disruption to Innovation: Harnessing the Force of Design Thinking

Disruption to Innovation: Harnessing the Force of Design Thinking | Business DNA (Design-Thinking) | Scoop.it

Eventbrite - The Value Engineers presents Disruption to Innovation: Harnessing the Force of Design Thinking - Tuesday, February 2, 2016 at The Lounge @ WeWork, New York, NY. Find event and ticket information.

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This ‘Design Thinking’ Thing Seems Worth Copying From Business Schools

This ‘Design Thinking’ Thing Seems Worth Copying From Business Schools | Business DNA (Design-Thinking) | Scoop.it

The key question: “What would it do for me if I solved this problem?”

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Design Thinking Comes of Age

Design Thinking Comes of Age | Business DNA (Design-Thinking) | Scoop.it

Design Thinking Comes of Age

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Marco Favero's curator insight, January 4, 10:31 AM

aggiungere la vostra comprensione ...

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Design-thinking for CMOs: How to focus amid a flood of data

Design-thinking for CMOs: How to focus amid a flood of data | Business DNA (Design-Thinking) | Scoop.it

Chief marketing officers are blessed and cursed at the same time with all the data coming at them.

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Crash Course Design Thinking - by @arnoutsmeets

How to re-frame business problems to customer-centric opportunity spaces that drive value. Design thinking is your shortcut to customer empathy. A good understanding on how this method could help you identify real customer problems and unmet needs is essential. Moreover we will share techniques and tools that you can implement directly after this crash course. Start inventing the future.

Via Fred Zimny
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Designing service

Designing service | Business DNA (Design-Thinking) | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @serve4impact

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 




Via Fred Zimny
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Sneaky's comment, June 25, 2015 10:42 AM
super article
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Innovation Excellence | What is Impeding Open Innovation?

The leaders of organisations pay lip service to open innovation and claim that their people are open to outside ideas and collaboration but the reality is very different.

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Use Your Senses for Innovation - Innovation Excellence (blog)

Use Your Senses for Innovation - Innovation Excellence (blog) | Business DNA (Design-Thinking) | Scoop.it
Design Thinking has its limits, the core shortcoming being that it uses only one of the five senses and other ways of knowing as the primary mode of creation.
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Creative confidence: 8 steps for a life of innovation

Creative confidence: 8 steps for a life of innovation | Business DNA (Design-Thinking) | Scoop.it
Creative confidence: 8 steps for a life of innovation, by Design Thinking gurus Tom and David Kelley
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HfS Webinar: Why Design Thinking Can Save the Services Industry From Obsolescence

HfS Webinar: Why Design Thinking Can Save the Services Industry From Obsolescence | Business DNA (Design-Thinking) | Scoop.it
Design Thinking can help service providers and buyers step outside the current processes and engagements and shift the impact of outsourcing.
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Raquel Oliveira's curator insight, May 27, 7:49 PM

Por que Design Thinking pode salvar a indústria de serviços da obsolescência?

 

#avancee

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Design Thinking: Eight Lessons Learned

Design Thinking: Eight Lessons Learned | Business DNA (Design-Thinking) | Scoop.it

Researchers from the Hasso Plattner Institute (HPI) have taken a closer at what design thinking means to the business sector.

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Design Thinking Comes to the U.S. Army

Design Thinking Comes to the U.S. Army | Business DNA (Design-Thinking) | Scoop.it

Design is almost overnight the centerpiece of military doctrine and the U.S. Army has gotten design thinking quite right. The struggle to get design thinking ensconced in Army doctrine, though, is no easy feat.

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Brainstorming doesn’t work (do this)

Brainstorming doesn’t work (do this) | Business DNA (Design-Thinking) | Scoop.it
Brainstorming cannot work in practice. Brainstorming sessions do not generate ideas, so use these alternatives to brainstorming.
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To Get More Creative, Become Less Productive

To Get More Creative, Become Less Productive | Business DNA (Design-Thinking) | Scoop.it

There is a fundamental tension between productivity and creativity, and managers won’t get more of the latter until they recognize it.

Productive people move through the tasks they have to accomplish in a systematic way. They make steady and measurable progress toward their goals. They make effective and efficient use of their time.

Creativity… doesn’t.

Creativity needs time and space to grow. Although we can systematically engage in activities that are related to creativity, it is hard to systematize creativity itself. In particular, creativity is fundamentally about knowledge. Nearly all creative ideas involve people finding new uses for existing knowledge – some novel configuration of old insights. James Dyson developed his vacuum by drawing a parallel to sawmills. Fiona Fairhurst designed a faster swimsuit by understanding shark skin. George de Mestral invented Velcro by understanding cockleburs.

That means people need to have the time to learn things that are not obviously relevant to their jobs, so that they will have a broad and deep knowledge base to draw from when they need to be creative.

Moreover, creative enterprises rarely involve steady and measurable progress. Instead, being creative involves trying lots of different possibilities, struggling down several blind alleys before finding the right solution.


Via Fred Zimny
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Raquel Oliveira's curator insight, January 6, 11:56 AM

Genial a discussão criatividade & produtividade.

Será que uma inibe a outra?


#avancee

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At last: is it not? The Service Profit Chain: Reloaded

At last: is it not? The Service Profit Chain: Reloaded | Business DNA (Design-Thinking) | Scoop.it
ust over 20 years since its first publication, the Service Profit Chain still appears in the presentations of leading companies at conferences around the world. Perhaps no other management model has survived the test of time and scrutiny by both business and academic leaders. Why? Well, perhaps the premise is difficult to argue with: Create a “Cycle of Success” that:

ensures high levels of employee satisfaction and engagement, which
generates greater retention and productivity, which
creates more value for customers, which
increases satisfaction, loyalty and financial results.


The Service Profit Chain enables an organization to take a holistic view of their business, make cause-and-effect relationships explicit, and keep score of things that matter to all three stakeholders: Employees, Customers, and Shareholders. Our research with companies we describe as Service Profit Chain Leaders reveals three major reasons why it has stood the test of time:

It explains how the business actually works: Companies that take the time to identify and measure the unique elements in their operating model, that connect the links in the chain, simply have a better understanding of what creates superior value for all stakeholders. They have more than a theory of the business, they have an adaptable management system that facilitates “double-loop” learning. In fact, at their best, Service Profit Chain Leaders are able to predict future performance, based on leading indicators defined by the Service Profit Chain, and take corrective action.
Culture as competitive advantage: In his recent book, The Culture Cycle, SPCI co-founder James Heskett

Via Fred Zimny
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Digital transformation will shape 2016

Digital transformation will shape 2016 | Business DNA (Design-Thinking) | Scoop.it

IDC reports that in the coming years, the biggest focus for businesses will revolve around digital transformation. But enterprise leaders will need to stay focused on agility, rapid growth and scale in order to stay competitive.


Via Darrin Shaw, Christelle Austruy, Fred Zimny
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Innovation Excellence | When Should You Outsource Innovation?

Innovation Excellence | When Should You Outsource Innovation? | Business DNA (Design-Thinking) | Scoop.it

We often hear about the importance of failure when driving new ideas or new businesses. But do high failure rates and the negative impact to employees suggest it's better to just outsource innovation work to external teams?

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Design Thinking: The one thing that will transform the way you think

Author: http://www.slideshare.net/digitalsurgeons SlideShare:https://www.slideshare.net/digitalsurgeons/design-thinking-business-innovation What's the one ...
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Design Thinking Is About Doing

"Great ideas are not new ideas. They are usually a combination of existing ideas." Professor Stefanos Zenios explains how design thinking and the lean startup …

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How Design Thinking Has Disrupted Markets

How Design Thinking Has Disrupted Markets | Business DNA (Design-Thinking) | Scoop.it
Design thinking has a history of disrupting markets. Companies leading the way in design include Google, Virgin, Airbus, Amazon, Skype and Eurocopter
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