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Hierarchy of Empathy

Hierarchy of Empathy | Design Pensé® | Scoop.it

The levels of empathy or insights we can get from interacting with users.

 

The reality is that as you move up the levels, it takes more much time, energy, training, determination and experience to reach the next level of empathy when interacting and interviewing with End-Users. On the flip side, the higher the level of empathy, the more core the insight. If you want to be a great Design Thinker, you want to be moving upwards in the hierarchy, to get those more deep-seated, core insights and drivers.


Via Len Netti, Burrough
Leslie Matté IntuitiveWorld's insight:

On ne peut pas être un bon ergonome sans savoir faire preuve d'empathie. Le niveau ultime c'est partager les émotions de l'autre. Vous y arrivez ?

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willdonovan's curator insight, February 27, 6:33 AM

Plan to Empathise, or plan to fail - interesting map to empathy

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Le design thinking - Lettre Convergence n°32 - BearingPoint

Le design thinking - Lettre Convergence n°32 - BearingPoint | Design Pensé® | Scoop.it
Le design thinking est une réalité, depuis bien longtemps, pour les pure players du monde digital. Il trouve aujourd’hui une écoute de plus en plus large auprès des entreprises de services.
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[Dossier] Ce que la France de l’innovation peut apprendre de la Design School de Stanford - Maddyness

[Dossier] Ce que la France de l’innovation peut apprendre de la Design School de Stanford - Maddyness | Design Pensé® | Scoop.it
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Hierarchy of Empathy

Hierarchy of Empathy | Design Pensé® | Scoop.it

The levels of empathy or insights we can get from interacting with users.

 

The reality is that as you move up the levels, it takes more much time, energy, training, determination and experience to reach the next level of empathy when interacting and interviewing with End-Users. On the flip side, the higher the level of empathy, the more core the insight. If you want to be a great Design Thinker, you want to be moving upwards in the hierarchy, to get those more deep-seated, core insights and drivers.


Via Len Netti, Burrough
Leslie Matté IntuitiveWorld's insight:

On ne peut pas être un bon ergonome sans savoir faire preuve d'empathie. Le niveau ultime c'est partager les émotions de l'autre. Vous y arrivez ?

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willdonovan's curator insight, February 27, 6:33 AM

Plan to Empathise, or plan to fail - interesting map to empathy

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Tim Brown urge les designers à penser grand | Video on TED.com

Tim Brown soutient que la profession des designers est préoccupée par la création d'objets chics et à la mode -- alors même que des questions pressantes comme l'accès à l'eau potable montrent qu'elle a un rôle plus important à jouer.
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8 Best Books on Creativity in 2013

8 Best Books on Creativity in 2013 | Design Pensé® | Scoop.it
Creativity is extremely hot as an existential issue—we, as individuals want to increase our creative capacities—and as an economic issue—the economic value of creativity is increasingly important. So...
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FAQs about Design Thinking | LFNY LIFE

FAQs about Design Thinking | LFNY LIFE | Design Pensé® | Scoop.it
Leslie Matté IntuitiveWorld's insight:

Le Design thinking au service de l'éducation

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« Convaincre en deux coups de crayon » de Dan Roam

« Convaincre en deux coups de crayon » de Dan Roam | Design Pensé® | Scoop.it
Leslie Matté IntuitiveWorld's insight:

Comprendre les choses intuitivement, analyser les informations qui nous entourent avec pertinence, résoudre des problèmes en deux coups de crayon, fabriquer des idées innovantes… et les communiquer de façon percutante ; c’est possible, avec le Design Thinking, mais plus encore avec le Design Pensé®

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Is Innovation the Key to a Whole New Level of Customer Service?

Is Innovation the Key to a Whole New Level of Customer Service? | Design Pensé® | Scoop.it
» Is Innovation the Key to a Whole New Level of Customer Service? December edition available now! Customer Experience Magazine is packed full of all the latest news and articles from the world of Customer Experience.
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How Industrial Companies Can Get Better at Design

How Industrial Companies Can Get Better at Design | Design Pensé® | Scoop.it
Manufacturers should adopt the nimble strategy used by software firms: “sprint and scrum.”
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Embedding design thinking in business - and making money… | Analysis | Design Week

Embedding design thinking in business - and making money… | Analysis | Design Week | Design Pensé® | Scoop.it
We investigate a new wave of service design proponants who are helping to embed design in big brands.
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