Desenho de Serviços
Follow
Find
772 views | +0 today
 
Rescooped by Raquel Oliveira from Designing design thinking driven operations
onto Desenho de Serviços
Scoop.it!

INFOGRAPHIC: Designing Service | The Puzzle

INFOGRAPHIC: Designing Service | The Puzzle | Desenho de Serviços | Scoop.it
How do you use design thinking to create or improve a service learning program? Check out this infographic for our process.

Via Fred Zimny
Raquel Oliveira's insight:

boas etapas para processos de analise de cenario.

more...
Ali Anani's curator insight, September 14, 2013 12:18 AM

Solve the service puzzle

Desenho de Serviços
Poderosa ferramenta para Aprendizagem COM Resultados
Your new post is loading...
Your new post is loading...
Scooped by Raquel Oliveira
Scoop.it!

What is Service Design?

A short animation explaining the basics of service design. Learn more at www.What-Is-Service-Design.com Made by: www.YosefShuman.com
Raquel Oliveira's insight:

Afinal, como definimos service design (desenho de serviços).

Deliciosa animação ilustra pontos relevantes a serem considerados.

more...
No comment yet.
Scooped by Raquel Oliveira
Scoop.it!

Customer Journey Maps - Whiteboard Friday

Customer Journey Maps - Whiteboard Friday | Desenho de Serviços | Scoop.it
The experiences our customers have throughout the buying process are windows into the effectiveness of our businesses, and in today's Whiteboard Friday, MozCon 2014 speaker Kerry Bodine shows us how to capture them through customer journey mapping.
Raquel Oliveira's insight:

Kerry Bodini, uma das referencias em Desenho de Serviços para experiencia de clientes, está lançando o livro: O cliente no centro da experiência de consumo, ainda sem previsão para o português.
Nesse video, ela detalha a jornada do cliente (no nosso caso, ferramenta para a jornada do participantes do treinamento), que é base para um desenho personalizado da experiencia do cliente/participante.

more...
No comment yet.
Rescooped by Raquel Oliveira from Service design thinking
Scoop.it!

JAMK University of Applied Sciences Service design toolkit english

The tools presented here are a means for you to analyze your thoughts. By seeking the answers to their questions, you may realize something essential about you…

Via Marc-Andre Berclaz
Raquel Oliveira's insight:

Desenho de servicos em ciencia.

Gostei do grafico que divide a utilizacao das ferramentas em 4 etapas:

1- definir

2- aprender

3- resolver

4- testar

#avancee

more...
No comment yet.
Rescooped by Raquel Oliveira from Digital Presentations in Education
Scoop.it!

Murally: Sketching on Sticky Notes

Murally: Sketching on Sticky Notes | Desenho de Serviços | Scoop.it

After many requests for a drawing feature, we’re happy to announce that Mural.ly now allows you to sketch your ideas out on sticky notes (and we’re pretty excited about it).


Via Baiba Svenca
Raquel Oliveira's insight:

infografico do caminho de desenho de serviços que vale como refererencia.

more...
Alfredo Corell's curator insight, July 9, 2014 5:42 AM

Mural.ly has novel tools. Among other, you can add sticky notes inside.


Have a go for your infographics

Lee Hall's curator insight, July 10, 2014 4:05 PM

Great addition to let you sketch on sticky notes.

Cynthia Day's curator insight, July 30, 2014 2:48 PM

sticky

Rescooped by Raquel Oliveira from TIC & Educación
Scoop.it!

Qué es Creative Commons

Qué es Creative Commons | Desenho de Serviços | Scoop.it
Hola: Una infografía sobre Qué es Creative Commons. Vía Un saludo Infografía CC por (Martin Missfeldt) – SA. Traducción de Flora Pelissier.

Via Gumersindo Fernández
Raquel Oliveira's insight:

Fantastico infografico para definir commom creative em sub a Copyrights #avancee


more...
Mauricio Fierro's curator insight, June 6, 2014 8:13 PM

Qué es Creative Commons

ChemaCepeda's curator insight, June 8, 2014 9:44 AM

Genial infografía explicando qué son las Licencias Creative Commons y cómo utilizarlas

Daniela Ayala's curator insight, July 23, 2014 6:12 AM

Información sobre Creative Commons

Scooped by Raquel Oliveira
Scoop.it!

Aprendendo Gestão de Serviços com a “mão na massa” | SDN Brazil

Aprendendo Gestão de Serviços com a “mão na massa” | SDN Brazil | Desenho de Serviços | Scoop.it
Raquel Oliveira's insight:

como aprendizagem "mão na massa" tem sido utilizada para formar Desenhistas de Serviços

more...
No comment yet.
Rescooped by Raquel Oliveira from Technology & Learning
Scoop.it!

Fjord 2014 Trends

Every year, Fjord comes together to brainstorm the key trends in service design that will transform what we do, our clients’ businesses, and the way we live....
Raquel Oliveira's insight:

tendencias em service designer para 2014.

Observe o foco em telco e mobile.

Curti a analise sobre o dinheiro invisivel.

e finalmente: todo o produto é um serviço esperando para acontecer !

more...
Raquel Oliveira's curator insight, February 25, 2014 6:49 PM

tendencias em service designer para 2014.

Observe o foco em telco e mobile.

Curti a analise sobre o dinheiro invisivel.

e finalmente: todo o produto é um serviço esperando para acontecer !

Scooped by Raquel Oliveira
Scoop.it!

Henry Evans and Chad Jenkins: Meet the robots for humanity | Video on TED.com

Paralyzed by a stroke, Henry Evans uses a telepresence robot to take the stage -- and show how new robotics, tweaked and personalized by a group called Robots for Humanity, help him live his life.
Raquel Oliveira's insight:

excelente exemplo de desenho de serviços que pode melhorar a vida das pessoas. Emocionante !


more...
No comment yet.
Rescooped by Raquel Oliveira from Designing design thinking driven operations
Scoop.it!

INFOGRAPHIC: Designing Service | The Puzzle

INFOGRAPHIC: Designing Service | The Puzzle | Desenho de Serviços | Scoop.it
How do you use design thinking to create or improve a service learning program? Check out this infographic for our process.

Via Fred Zimny
Raquel Oliveira's insight:

boas etapas para processos de analise de cenario.

more...
Ali Anani's curator insight, September 14, 2013 12:18 AM

Solve the service puzzle

Scooped by Raquel Oliveira
Scoop.it!

Developing empathic leaders through design: Sami Nerenberg at TEDxIndianapolis

Currently the Director of Operations for Design for America (DFA) and a lecturer at the Segal Design Institute at Northwestern University, Sami Nerenberg, a ...
Raquel Oliveira's insight:

Desenho de solucoes centrados nos seres humanos ! AMEI !

more...
No comment yet.
Rescooped by Raquel Oliveira from Emotional Design
Scoop.it!

Would you like service design with that? Presented by Suze Ingram a...

Service design focuses on understanding what customers want, then designing services which meet their needs. Sound familiar? Web designers have focused on user-

Via Alexis Brantes
Raquel Oliveira's insight:

um rapido tour sobre as facilidades que service design proporciona...

more...
Alexis Brantes's curator insight, July 31, 2013 5:24 PM

Similarities between designing for online interaction and designing for services

Rescooped by Raquel Oliveira from Content Curation World
Scoop.it!

How To Leverage Curation and Tablets as Learning Tools

How To Leverage Curation and Tablets as Learning Tools | Desenho de Serviços | Scoop.it




Via Robin Good
Raquel Oliveira's insight:

Useful tips !

more...
Robin Good's curator insight, June 13, 2013 12:13 PM



From the original article by Justin Reich and Beth Holland on MindShift: "What would a math class look like where students learn to compute, prove, derive, and intuit, as well as to discern and appreciate mathematical beauty?


What about a history class where students maintained a portfolio of beautiful artifacts and ideas from multiple periods?


How might efforts to curate benefit from the portability and ubiquity of mobile devices?


What would a “relevance portfolio” look like, where students catalog their daily encounters with ideas or experiences? What other kinds of portfolios could students create over the course of their academic career?"


If you are curious to get a glimpse at how tablets and their apps can be utilized to leverage curation for your classroom learning objectives, then this is definitely a good read.


You get a good introduction with some interesting historical facts about curation and about what it could be done with it in the real of education, and then you are provided with a good number of examples and tools that you can start to use right away.



Informative. Resourceful. 8/10


Full article: http://blogs.kqed.org/mindshift/2013/06/to-get-the-best-out-of-tablets-for-education-classrooms-use-smart-curation/




Scooped by Raquel Oliveira
Scoop.it!

Design Thinking modifica experiência de aprendizado

Design Thinking modifica experiência de aprendizado | Desenho de Serviços | Scoop.it
Raquel Oliveira's insight:

...e como !! Avanceé para nossa época :)

more...
No comment yet.
Rescooped by Raquel Oliveira from Designing design thinking driven operations
Scoop.it!

Customer Journey Analytics and Big Data

Companies that want to turn excellent customer experience into growth need to master Customer Journeys. Customer Journeys (the set of interactions a customer h…
Via Fred Zimny
Raquel Oliveira's insight:
Estudo Mckinsey sobre a jornada do cliente num "mar de dados"
more...
No comment yet.
Scooped by Raquel Oliveira
Scoop.it!

More Than Just Click Next Creating Innovative and Interactive E Learning - YouTube

algumas dicas Years ago, e-learning development was a complicated process requiring a full team of professionals: instructional designers to write the script, graphic desi...

Raquel Oliveira's insight:

um webinar que provoca uma analise da menira que continuamos construindo aprendizagem a distancia e alternativas para modernizar.

#avancee

more...
No comment yet.
Rescooped by Raquel Oliveira from Designing design thinking driven operations
Scoop.it!

How to learn design for non designers, a resource guide

A collection of books and videos that teach you the fundamentals of design. First lets recap why you should bother finding out how to learn graphic design. Peo…


Via Fred Zimny
Raquel Oliveira's insight:

aprender designer para nao designers.

more...
No comment yet.
Scooped by Raquel Oliveira
Scoop.it!

How To Measure Innovation (To Get Real Results)

How To Measure Innovation (To Get Real Results) | Desenho de Serviços | Scoop.it
Metrics are a combination of art and science. The trick is to inspire action around the goals you set.
Raquel Oliveira's insight:

Gosto das dicas de Kaplan para olhar inovação, pensar em desenho de serviços com foco em métricas e resultados.

more...
No comment yet.
Rescooped by Raquel Oliveira from Designing design thinking driven operations
Scoop.it!

9 Ways To Get The Most Out Of Design Thinking

9 Ways To Get The Most Out Of Design Thinking | Desenho de Serviços | Scoop.it

How Lippincott, the branding and strategy firm behind Coca-Cola's swirl, Starbucks's logo, and Samsung's global identity, fuses creativity and...


Via Fred Zimny
Raquel Oliveira's insight:

9 dicas de melhorar o desenho de serviços.

more...
Brad Barbera's curator insight, June 16, 2014 9:13 PM

Insights on Design Thinking

Rescooped by Raquel Oliveira from 21st Century Learning and Teaching
Scoop.it!

Educator as a Design Thinker

Educator as a Design Thinker | Desenho de Serviços | Scoop.it
   Resources for Educator as a Design Thinker Ideo. (n.d.).  Design Thinking for Educators Toolkit - Pfau, P. (2014).  Rethinking Education with Design Thinking - Speicher, S. (2013).  Design Think...


Learn more:


http://www.scoop.it/t/21st-century-learning-and-teaching/?tag=Jackie+GERSTEIN



Via Gust MEES
Raquel Oliveira's insight:

perfeita combinação: educadores como desenhistas de pensamento (designers thinkers).


more...
Andrew Flitman's curator insight, May 28, 2014 10:22 PM

I had a meeting with SAP executives earlier this week. Design Thinking is at the core of their strategic interaction with customers. Complete change from my first interactions with them some 15 yrs ago.

Enrique Robles's curator insight, May 30, 2014 11:54 AM

This is article is interesting.

NOTRE DAME SCHOOL's curator insight, May 31, 2014 9:13 AM

Visualize your thinking and reach a bigger audience!

Scooped by Raquel Oliveira
Scoop.it!

Design Thinking for Educators

Design Thinking for Educators | Desenho de Serviços | Scoop.it
Design Thinking is a mindset. Design Thinking is the confidence that everyone can be part of creating a more desirable future, and a process to take action when faced with a difficult challenge. That kind of optimism is well needed in education.
Raquel Oliveira's insight:

mais uma alternativa e ferramenta para co-criacao de solucoes de aprendizagem . 

more...
No comment yet.
Rescooped by Raquel Oliveira from Service design
Scoop.it!

Using Service Blueprints to Create a Holistic Experience | Moment

Using Service Blueprints to Create a Holistic Experience | Moment | Desenho de Serviços | Scoop.it
 

Via Daniel Souza
Raquel Oliveira's insight:

simples e funcional ! curti !

more...
No comment yet.
Scooped by Raquel Oliveira
Scoop.it!

Fruit Buddi

Fruit Buddi is designed to reduce childhood obesity. In America, childhood obesity now affects 1 in 5 children ages 6-11 years old, and that number is increa...
Raquel Oliveira's insight:

que jogo mais simples para incentivar as criancas a comer frutas e vegetais e reduzir numero de obesidade no futuro ! Muitoooo avancee !

more...
No comment yet.
Scooped by Raquel Oliveira
Scoop.it!

Anar Foundation against child abuse needs funds urgently

ANAR Foundation receives thousands of calls a day. We need more resources. With only 3 euros and you can help a child. Do not miss thisopportunity. We really...
Raquel Oliveira's insight:

Genial essa ideia de comunicacao dupla para diferentes publicos. Olha aí a chance de insights para processos educacionais que tenham multiplas audiencias !

more...
No comment yet.
Rescooped by Raquel Oliveira from Transformative Digital Learning Design
Scoop.it!

22 Ways To Use Twitter For Learning Based On Bloom's Taxonomy

22 Ways To Use Twitter For Learning Based On Bloom's Taxonomy | Desenho de Serviços | Scoop.it
22 Ways To Use Twitter For Learning Based On Bloom's Taxonomy

Via Anne Whaits
Raquel Oliveira's insight:
desafio para implementar, e to pensando em como implementar. Ideias ?
more...
Eladio Jimenez's curator insight, July 17, 2013 8:16 AM

Very interesting!!

Willemijn Schmitz's curator insight, July 23, 2013 6:45 AM

Heerlijk, de taxonomy van Bloom toegepast met Twitter

Kenny Hirschmann's curator insight, January 23, 2014 9:57 AM

One of the better lists of pedagogical uses for Twitter I've seen.

Scooped by Raquel Oliveira
Scoop.it!

Design Thinking - How to Find Innovative Solutions for Wicked Problems

Im Rahmen des Karlsruher Entwicklertages habe ich zusammen mit Tobias Hildenbrand wieder mal und sehr gerne über Design Thinking gesprochen. Im Fokus stand di
Raquel Oliveira's insight:

Boas maneiras de olhar para diversos desafios com outra perspectiva.

more...
No comment yet.