Desenho de Serviços
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Would you like service design with that? Presented by Suze Ingram a...

Service design focuses on understanding what customers want, then designing services which meet their needs. Sound familiar? Web designers have focused on user-

Via Alexis Brantes
Raquel Oliveira's insight:

um rapido tour sobre as facilidades que service design proporciona...

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Alexis Brantes's curator insight, July 31, 2013 5:24 PM

Similarities between designing for online interaction and designing for services

Desenho de Serviços
Poderosa ferramenta para Aprendizagem COM Resultados
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What is Service Design?

A short animation explaining the basics of service design. Learn more at www.What-Is-Service-Design.com Made by: www.YosefShuman.com
Raquel Oliveira's insight:

Afinal, como definimos service design (desenho de serviços).

Deliciosa animação ilustra pontos relevantes a serem considerados.

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Rescooped by Raquel Oliveira from Designing service
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How to create and maintain a strategic approach to #designthinking

How to create and maintain a strategic approach to #designthinking | Desenho de Serviços | Scoop.it

Design has evolved beyond making objects – organizations now want to learn how to think like designers, and apply design principles to the workplace itself. 


One company at the forefront of this methodology is Philips.


Few globally reaching product companies have a 126-year history, and even fewer have their roots in design-centered thinking for as long…


Via Fred Zimny
Raquel Oliveira's insight:

Como criar e MANTER uma abordagem estratégica para #DesignThinking #avancee

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Rescooped by Raquel Oliveira from Educational Technology News
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4 Learning Game Design Mistakes Instructional Designers Make

4 Learning Game Design Mistakes Instructional Designers Make | Desenho de Serviços | Scoop.it
Want to know what Learning Game Design Mistakes Instructional Designers make? Check 4 Learning Game Design Mistakes IDs make.

Via EDTECH@UTRGV
Raquel Oliveira's insight:

Atenção designers instrucionais: 4 Possíveis enganos no desenho de games! #avancee

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What is Service Design?

A short video about Service Design. Copyright ©2016 Bridgeable. All rights reserved. Animation, Illustration, Storyboard, Layout - Maria Romanov
Raquel Oliveira's insight:

O serviço de hoje não é mais o serviço que costumavámos conhecer. Vale a pena acompanhar as novas demandas e repensar o tipo de serviço que você deseja ser referenciado.

#avancee

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Rescooped by Raquel Oliveira from Business DNA (Design-Thinking)
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HfS Webinar: Why Design Thinking Can Save the Services Industry From Obsolescence

HfS Webinar: Why Design Thinking Can Save the Services Industry From Obsolescence | Desenho de Serviços | Scoop.it
Design Thinking can help service providers and buyers step outside the current processes and engagements and shift the impact of outsourcing.
Via A. Kosuke
Raquel Oliveira's insight:

Por que Design Thinking pode salvar a indústria de serviços da obsolescência?

 

#avancee

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Nicola's curator insight, June 6, 2016 3:40 AM
Leveraging BPO, the series of webinars gives insight to how to unlock outsourcing to optimise services value chains
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TEDxHamburg - Joost Holthuis - "Service Design"

In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At
Raquel Oliveira's insight:

"Desenhamos soluções, não apenas produtos ou serviços"

#avancee

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SDGC15 Saturday Evening, Final Remarks by Kerry Bodine

Kerry Bodine & Co. Biography: Kerry Bodine believes that happy customers lead to happy shareholders. Her book, Outside In: The Power of Putting Customers at ...
Raquel Oliveira's insight:

Kerry Bodine lança duas excelentes provocações na SDN15 em NY:

1- Vamos juntar tecnologia a service design?

2- Observe o design da jornada do cliente: em que momento fazemos as promessas e em que momento as entregamos?


#avancee

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Rescooped by Raquel Oliveira from Designing service
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Book Review: Service Design for Business (2015) | Experience Design at Hello Erik

Book Review: Service Design for Business (2015) | Experience Design at Hello Erik | Desenho de Serviços | Scoop.it

I recently received my pre-order copy of the new service design book "Service Design for Business" and this is my in-depth review! Find out of it's a buy, or a


Via Fred Zimny
Raquel Oliveira's insight:

saindo do forno, uma receita quentinha de Desenho de Serviços para negócios! #avancee

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Designing the Organization from Service Design Perspective

Designing the Organization from Service Design Perspective | Desenho de Serviços | Scoop.it
An inside look at 2 User Experiences that constitute the basis of Service
Raquel Oliveira's insight:

Uma visualização efetiva de hierarquia com as necessidades do usuário no topo da pirâmide.

Sem duvida, uma transição interessantissima e de longo prazo.

#avancee

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SDGC15 Friday Afternoon Keynote 2, Nick de Leon

Head of Service Design | Royal College of Art Biography: Dr Nick de Leon’s career has spanned the disciplines of design, business and digital technology at a...
Raquel Oliveira's insight:

#SDGC15 em N.York... Para aqueles que não puderam participar (assim como eu), um canal fantastico que tranporta-nos para essa agenda recheada de novidades e discussões produtivas. #avancee

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Design Thinking Comes of Age

Design Thinking Comes of Age | Desenho de Serviços | Scoop.it
The approach, once used primarily in product design, is now infusing corporate culture.
Raquel Oliveira's insight:

Harvard Business Review Magazine set/2015

"A Evolução do Design Thinking" para além dos produtos.


Estudos de casos com vários segmentos que se transformaram em culturas de desenho de serviços e inovação.

A versão em português já está disponível nas bancas, ou ainda a compra da versão eletrônica em inglês no link da HBR.


Imperdível para todos aqueles que já compreenderam a necessidade de se reinventar no século XXI.


#avancee

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Rescooped by Raquel Oliveira from Designing service
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Beyond Design Thinking at DNA

The first prototype of our approaches to move beyond design thinking at DNA. Touching on a number of new tools and techniques as well as theoretical positions …

Via Fred Zimny
Raquel Oliveira's insight:

Que tal um "mergulho" nos bastidores de Design Thinking?

Investigar o Universo Customer Experience & User Experience...

#avancee 

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Wally Brill's curator insight, August 12, 2015 11:23 AM

A really interesting, disruptive view of design

Mike Donahue's curator insight, August 14, 2015 9:57 AM

Great deck that captures the challenges and pitfalls of how design thinking and other methodologies and used by business. Some great quotes in there as well. I found slides 16, 26, 30, 34 and 36 especially provocative and insightful.

Rescooped by Raquel Oliveira from Designing service
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What is Service Design?

What is Service Design? | Desenho de Serviços | Scoop.it
In our field, we often tend to hear the phrase Service Design. Service Design is basically applying holistic user-centred design methods and processes to on- and off-line services. The Design Counc...

Via Fred Zimny
Raquel Oliveira's insight:

Deliciosa definição de Desenho de Serviços:


"Aplicação de um olhar holístico centrado no "utilizador".

Baseia-se em métodos e processos para todos os tipos de serviços.

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sara coene: A Framework for Building a Design Thinking Culture

sara coene: A Framework for Building a Design Thinking Culture | Desenho de Serviços | Scoop.it
Everybody’s talking about innovation these days. While many organizations focus on innovation and Design Thinking as a way to innovate, the most successful organizations focus on creating a culture in which innovation thrives. Innovating through hackathons, bootcamps, brainstorming sessions, sprints and the like is a good start, creating a culture of innovation is what will…

Via Fred Zimny
Raquel Oliveira's insight:

Genial: Uma matriz simples para construir uma Cultura de Design Thinking! #avancee

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Centric #Digital: 10 Tips on Improving User Experience #ux #custexp

Centric #Digital: 10 Tips on Improving User Experience #ux #custexp | Desenho de Serviços | Scoop.it
One key to getting out in front of your competition is implementing an effective user experience strategy built on a clear structure of goals, vision, strategy and tactics aligned with your overall business. One business differentiator to stay ahead of your competition is implementing an effective user experience (UX) strategy. Good user experience can be…

Via Fred Zimny
Raquel Oliveira's insight:

10 dicas para melhorar a "Experiência do Cliente" via desenho de serviços

#avancee

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Putting customer experience at the heart of next-generation operating models | McKinsey & Company

The benefits of improved customer experience can be fleeting unless changes to supporting back-end operations are made, as well.
Raquel Oliveira's insight:

Considerando a experiência do cliente como o "coração" do modelo de operação da próxima geração.

 

Há anos em debate, considerar as necessidades do cliente vem ganhando metodologias e novas maneiras para desenho de serviços inovadores e lucrativos.

A consultoria Mckinsey traz sua contribuição com esse estudo que permite a Organização auto avaliar-se nos possíveis estágios.

 

#avancee, serviceDesign

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The power of design thinking | McKinsey & Company

The power of design thinking | McKinsey & Company | Desenho de Serviços | Scoop.it
Infusing your organization with a design-driven culture that puts the customer first may provide not only real, measurable results but also a distinct competitive advantage.
Raquel Oliveira's insight:
Excelente podcast sobre o Poder do Design Thinking como ferramenta de aprendizagem, empatia e produtos e serviços mais lucrativos. #avancee
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Rescooped by Raquel Oliveira from Business DNA (Design-Thinking)
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Visualizing the 4 Essentials of Design Thinking

Visualizing the 4 Essentials of Design Thinking - Good Design - Medium
A couple of days ago, I was looking for a visual illustration of Design Thinking to share with my colleagues and clients…
Via A. Kosuke
Raquel Oliveira's insight:

Visualize as 4 Essências do Design Thinking

 

Uma ilustração "diamante" que consolida as etapas de Divergência e Convergência em suas respectivas fases.

#avancee

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Abel Linares's curator insight, May 24, 2016 4:08 PM
HCD #HumanCenteredDesing IDEO method for creative problem solving and innovation. This  approach fuels the creation of products that resonate more deeply with an audience,  driving engagement and growth.
William Smith's curator insight, July 4, 2016 9:49 AM
Nice synthesis of Design Thinking.
Subha's curator insight, August 13, 2016 10:11 AM
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SDN New Identity- Official Clip

Some very exciting changes are taking place at the Service Design Network. Throughout the last 13 years, SDN has evolved from a network of passionate academi...
Raquel Oliveira's insight:

Nova identidade da Service Design Network.

Conectando pessoas que buscam a maneira Design de pensar #avancee

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SDGC15 Saturday Afternoon Keynote 3, Paul Thurston and Anna Whicher

PDR International Centre of Design & Research Biography Anna: Anna Whicher is the Head of Design Policy, PDR: International Centre for Design & Research. Fro...
Raquel Oliveira's insight:

Excepcional video sobre tendencias para Service Design que tem sido utilizado fortemente no Reino Unido para desenho de politicas públicas!

Destaco ainda o percentual de participacao das empresas publicas e privadas, nos 4 estágios de design.

#avancee

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Rescooped by Raquel Oliveira from Designing service
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NYT: 'Design Thinking' for a Better You

NYT: 'Design Thinking' for a Better You | Desenho de Serviços | Scoop.it
tegy called “design thinking” has helped numerous entrepreneurs and engineers develop successful new products and businesses. But can design thinking help you create healthful habits?

Bernard Roth, a prominent Stanford engineering professor, says that design thinking can help everyone form the kind of lifelong habits that solve problems, achieve goals and help make our lives better.

“We are all capable of reinvention,” says Dr. Roth, a founder of the Hasso Plattner Institute of Design at Stanford and author of the book, “The Achievement Habit.”

I’ve applied design thinking to my

Via Fred Zimny
Raquel Oliveira's insight:

Adoro quando adaptamos as ferramentas modernas para nosso desenvolvimento humano.

Aqui está um exemplo de como utilizar "design thinking"para desenvolvimento de novos hábitos de vida que solucionam problemas, atingem resultados e nos permitem viver melhor. #avancee

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Breaking the Blueprint - Chris Ferguson & Chad Story, Bridgeable

DAY ONE – OCT 2nd 2015 at Global Service Design Conference NYC WORKSHOP / / more info at: http://service-design-conference.com/speaker-lineup/6372/
Raquel Oliveira's insight:

Varios cases que utilizaram ferramentas hibridas como desenho dos serviços e atingiram resultados extraordinarios! #avancee

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Design Kit: The Course for Human-Centered Design | Acumen | NovoEd

Human-Centered Design is a seven-week course that will introduce you to the concepts of human-centered design and help you use the design process to create innovative, effective, and sustainable solutions for social change.
Raquel Oliveira's insight:

excelente oportunidade para os curiosos de plantão sobre o assunto Desenho de serviços. On line e gratuito! 

#avancee

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Rescooped by Raquel Oliveira from Service design thinking
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Empathy map | Brand Manual

Empathy map | Brand Manual | Desenho de Serviços | Scoop.it

Via Marc-Andre Berclaz
Raquel Oliveira's insight:

Mapa da empatia é uma ferramenta fenomenal para descobrir uma proposta de valor que tem por missão ajudar pessoas.


Parte integrante do planejamento BMG- Modelo em inovação de negócios, pode e deve ser usado sem restrição e contra indicações.

#avancee

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Service Design: Your Next Career Move

What if you could go back in time, and join up with Alan Cooper, Jared Spool, Don Norman, Jakob Nielsen, and others to help forge the UX community into what it is today?


Via Fred Zimny
Raquel Oliveira's insight:

e para quem anda pensando em movimento na carreira, olha aí uma opção: Que tal Designer de Serviços?  Looks interesting ! #avancee 

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- Beta version - Service Innovation Canvas

A Beta version of the Service Innovation Canvas.

Via Fred Zimny
Raquel Oliveira's insight:

Ferramentas para modelagem de negócios, construção de novos serviços, etc.

Um rápido guia de muita inspiração para quem busca soluções inovadoras e práticas.

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