Desenho de Serviços
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22 Ways To Use Twitter For Learning Based On Bloom's Taxonomy

22 Ways To Use Twitter For Learning Based On Bloom's Taxonomy | Desenho de Serviços | Scoop.it
22 Ways To Use Twitter For Learning Based On Bloom's Taxonomy

Via Anne Whaits
Raquel Oliveira's insight:
desafio para implementar, e to pensando em como implementar. Ideias ?
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Eladio Jimenez's curator insight, July 17, 2013 8:16 AM

Very interesting!!

Willemijn Schmitz's curator insight, July 23, 2013 6:45 AM

Heerlijk, de taxonomy van Bloom toegepast met Twitter

Kenny Hirschmann's curator insight, January 23, 2014 9:57 AM

One of the better lists of pedagogical uses for Twitter I've seen.

Desenho de Serviços
Poderosa ferramenta para Aprendizagem COM Resultados
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What is Service Design?

A short animation explaining the basics of service design. Learn more at www.What-Is-Service-Design.com Made by: www.YosefShuman.com
Raquel Oliveira's insight:

Afinal, como definimos service design (desenho de serviços).

Deliciosa animação ilustra pontos relevantes a serem considerados.

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SDN New Identity- Official Clip

Some very exciting changes are taking place at the Service Design Network. Throughout the last 13 years, SDN has evolved from a network of passionate academi...
Raquel Oliveira's insight:

Nova identidade da Service Design Network.

Conectando pessoas que buscam a maneira Design de pensar #avancee

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SDGC15 Saturday Afternoon Keynote 3, Paul Thurston and Anna Whicher

PDR International Centre of Design & Research Biography Anna: Anna Whicher is the Head of Design Policy, PDR: International Centre for Design & Research. Fro...
Raquel Oliveira's insight:

Excepcional video sobre tendencias para Service Design que tem sido utilizado fortemente no Reino Unido para desenho de politicas públicas!

Destaco ainda o percentual de participacao das empresas publicas e privadas, nos 4 estágios de design.

#avancee

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NYT: 'Design Thinking' for a Better You

NYT: 'Design Thinking' for a Better You | Desenho de Serviços | Scoop.it
tegy called “design thinking” has helped numerous entrepreneurs and engineers develop successful new products and businesses. But can design thinking help you create healthful habits?

Bernard Roth, a prominent Stanford engineering professor, says that design thinking can help everyone form the kind of lifelong habits that solve problems, achieve goals and help make our lives better.

“We are all capable of reinvention,” says Dr. Roth, a founder of the Hasso Plattner Institute of Design at Stanford and author of the book, “The Achievement Habit.”

I’ve applied design thinking to my

Via Fred Zimny
Raquel Oliveira's insight:

Adoro quando adaptamos as ferramentas modernas para nosso desenvolvimento humano.

Aqui está um exemplo de como utilizar "design thinking"para desenvolvimento de novos hábitos de vida que solucionam problemas, atingem resultados e nos permitem viver melhor. #avancee

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Breaking the Blueprint - Chris Ferguson & Chad Story, Bridgeable

DAY ONE – OCT 2nd 2015 at Global Service Design Conference NYC WORKSHOP / / more info at: http://service-design-conference.com/speaker-lineup/6372/
Raquel Oliveira's insight:

Varios cases que utilizaram ferramentas hibridas como desenho dos serviços e atingiram resultados extraordinarios! #avancee

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Design Kit: The Course for Human-Centered Design | Acumen | NovoEd

Human-Centered Design is a seven-week course that will introduce you to the concepts of human-centered design and help you use the design process to create innovative, effective, and sustainable solutions for social change.
Raquel Oliveira's insight:

excelente oportunidade para os curiosos de plantão sobre o assunto Desenho de serviços. On line e gratuito! 

#avancee

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Rescooped by Raquel Oliveira from Service design thinking
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Empathy map | Brand Manual

Empathy map | Brand Manual | Desenho de Serviços | Scoop.it

Via Marc-Andre Berclaz
Raquel Oliveira's insight:

Mapa da empatia é uma ferramenta fenomenal para descobrir uma proposta de valor que tem por missão ajudar pessoas.


Parte integrante do planejamento BMG- Modelo em inovação de negócios, pode e deve ser usado sem restrição e contra indicações.

#avancee

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Service Design: Your Next Career Move

What if you could go back in time, and join up with Alan Cooper, Jared Spool, Don Norman, Jakob Nielsen, and others to help forge the UX community into what it is today?


Via Fred Zimny
Raquel Oliveira's insight:

e para quem anda pensando em movimento na carreira, olha aí uma opção: Que tal Designer de Serviços?  Looks interesting ! #avancee 

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- Beta version - Service Innovation Canvas

A Beta version of the Service Innovation Canvas.

Via Mario K. Sakata, Fred Zimny
Raquel Oliveira's insight:

Ferramentas para modelagem de negócios, construção de novos serviços, etc.

Um rápido guia de muita inspiração para quem busca soluções inovadoras e práticas.

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10 do's and don'ts of UI and UX design - The Next Web

10 do's and don'ts of UI and UX design - The Next Web | Desenho de Serviços | Scoop.it
It may seem a bit corny to think of user experience design in terms of going to your local grocery store, but the experiences are similar.
Raquel Oliveira's insight:

5 coisas que você deve e 5 coisas que você não deve fazer num projeto de desenho de serviços para aplicativos.

#avancee


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Service Design Policy Trends 2015 – 2020

Service Design Policy Trends 2015 – 2020 | Desenho de Serviços | Scoop.it
Design-driven innovation at European, national and regional levels Authors: Anna Whicher, Piotr Swiatek Introduction Since 2010, when design was included in European innovation policy for the first...
Raquel Oliveira's insight:

Um guia de tendências #avancee em desenho de serviços utilizado pela União Européia em níveis regionais e nacionais. Excelente caso de sucesso com o passo a passo da oficina de construção desse documento. Vale a pena investigar!

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Building Design-Driven Companies (Infographic)

Building Design-Driven Companies (Infographic) | Desenho de Serviços | Scoop.it
It is only until recent times that companies - startups, SMEs and MNCs -
are beginning to understand the true potential of design. They have
realized that not only they can design communication, products, and
services, but also to design the business itself.

Only when the business is designed itself, companies will be able to have a
system to continuously innovate and grow by design.

How do you design the business in order to become design-driven? This
infographic should help you.

Embed this infographic (via Slideshare)
Raquel Oliveira's insight:

Crie negocios com foco em desenho de serviços.

Excelente infográfico em como criar negócios (empresas, produtos, serviços, etc) orientados a SERVIR como proposta de valor, um diferencial no século XXI. #avancee #servicedesign

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Fine deck: KISD Conference / Bringing Service Design In-House #servicedesk #digital

Companies need to learn how to apply Service design themselves – instead of relying only on external experts. The session at KISD Conference on 2015 followed a…

Via Andreas Fehr, Fred Zimny
Raquel Oliveira's insight:

Conferência em Berlin discute sobre desenho de serviços "dentro de casa". #avancee 

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Andreas Fehr's comment, May 19, 2015 2:00 PM
Always a pleasure to share cool stuff from the awesome crew of SD Berlin ;-)
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TEDxHamburg - Joost Holthuis - "Service Design"

In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At
Raquel Oliveira's insight:

"Desenhamos soluções, não apenas produtos ou serviços"

#avancee

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SDGC15 Saturday Evening, Final Remarks by Kerry Bodine

Kerry Bodine & Co. Biography: Kerry Bodine believes that happy customers lead to happy shareholders. Her book, Outside In: The Power of Putting Customers at ...
Raquel Oliveira's insight:

Kerry Bodine lança duas excelentes provocações na SDN15 em NY:

1- Vamos juntar tecnologia a service design?

2- Observe o design da jornada do cliente: em que momento fazemos as promessas e em que momento as entregamos?


#avancee

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Book Review: Service Design for Business (2015) | Experience Design at Hello Erik

Book Review: Service Design for Business (2015) | Experience Design at Hello Erik | Desenho de Serviços | Scoop.it

I recently received my pre-order copy of the new service design book "Service Design for Business" and this is my in-depth review! Find out of it's a buy, or a


Via Fred Zimny
Raquel Oliveira's insight:

saindo do forno, uma receita quentinha de Desenho de Serviços para negócios! #avancee

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Designing the Organization from Service Design Perspective

Designing the Organization from Service Design Perspective | Desenho de Serviços | Scoop.it
An inside look at 2 User Experiences that constitute the basis of Service
Raquel Oliveira's insight:

Uma visualização efetiva de hierarquia com as necessidades do usuário no topo da pirâmide.

Sem duvida, uma transição interessantissima e de longo prazo.

#avancee

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SDGC15 Friday Afternoon Keynote 2, Nick de Leon

Head of Service Design | Royal College of Art Biography: Dr Nick de Leon’s career has spanned the disciplines of design, business and digital technology at a...
Raquel Oliveira's insight:

#SDGC15 em N.York... Para aqueles que não puderam participar (assim como eu), um canal fantastico que tranporta-nos para essa agenda recheada de novidades e discussões produtivas. #avancee

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Design Thinking Comes of Age

Design Thinking Comes of Age | Desenho de Serviços | Scoop.it
The approach, once used primarily in product design, is now infusing corporate culture.
Raquel Oliveira's insight:

Harvard Business Review Magazine set/2015

"A Evolução do Design Thinking" para além dos produtos.


Estudos de casos com vários segmentos que se transformaram em culturas de desenho de serviços e inovação.

A versão em português já está disponível nas bancas, ou ainda a compra da versão eletrônica em inglês no link da HBR.


Imperdível para todos aqueles que já compreenderam a necessidade de se reinventar no século XXI.


#avancee

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Beyond Design Thinking at DNA

The first prototype of our approaches to move beyond design thinking at DNA. Touching on a number of new tools and techniques as well as theoretical positions …

Via Fred Zimny
Raquel Oliveira's insight:

Que tal um "mergulho" nos bastidores de Design Thinking?

Investigar o Universo Customer Experience & User Experience...

#avancee 

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Wally Brill's curator insight, August 12, 2015 11:23 AM

A really interesting, disruptive view of design

Mike Donahue's curator insight, August 14, 2015 9:57 AM

Great deck that captures the challenges and pitfalls of how design thinking and other methodologies and used by business. Some great quotes in there as well. I found slides 16, 26, 30, 34 and 36 especially provocative and insightful.

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What is Service Design?

What is Service Design? | Desenho de Serviços | Scoop.it
In our field, we often tend to hear the phrase Service Design. Service Design is basically applying holistic user-centred design methods and processes to on- and off-line services. The Design Counc...

Via Fred Zimny
Raquel Oliveira's insight:

Deliciosa definição de Desenho de Serviços:


"Aplicação de um olhar holístico centrado no "utilizador".

Baseia-se em métodos e processos para todos os tipos de serviços.

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Customer Journey Map or Service Blueprint? | Cooper Journal

Customer Journey Map or Service Blueprint? | Cooper Journal | Desenho de Serviços | Scoop.it
Raquel Oliveira's insight:

Há uma boa variedade de templates estruturados em Service Design para "colheita UX".

É comum a dúvida qual deles aplica-se melhor a determinada situação.

Nesse artigo uma boa comparação entre blue print e mapa da jornada. #avancee

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The Blueprint of Business Strategy Is the Business Model

The Blueprint of Business Strategy Is the Business Model | Desenho de Serviços | Scoop.it
Osterwalder's mission is to help companies innovate with the best tools using sound business models and value propositions.

Via Fred Zimny
Raquel Oliveira's insight:

minha literatura preferida sobre desenho de proposta de valor.


Questões do tipo "O que tira o sono dos seus clientes"? permite uma abordagem genuinamente util para solução de questões personalizadas.

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The Design Ladder: Four steps of design use

Companies’ use of design may take on a variety of forms. The Design Ladder is a tool by the Danish Design Centre for illustrating and rating a company’s use of design.
Raquel Oliveira's insight:

Mais uma alternativa de ferramenta para medir como está a utilização de desenho de serviços. #avancee #servicedesign

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Applying Service Design

Service Design Video Pitch for an Architectural Design Firm-- Created using PowToon -- Free sign up at http://www.powtoon.com/join -- Create animated videos ...
Raquel Oliveira's insight:
um video que detalha a missão de desenho de serviços. #avancee
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Rescooped by Raquel Oliveira from Service & Interaction Design Thinking
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Design methods for developing services

An introduction to servicedesign and a selection ofservice design tools business challenge Design methods for developing services from www.keepingconnected.co.…

Via Mario K. Sakata, Tom Van Looy
Raquel Oliveira's insight:

desenho de serviços  com dicas de várias ferramentas que podem apoiar o processo de quem deseja co-criar soluções, em aprendizagem também. #avancee

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