When we work, you WOW! so here's our Scoops that can hekp inspire and educate you on your journey to WOW! We congratulate all of you who have chosen the high ground to differentiate your customer experience by focussing on unique moments of WOW. Enjoy these Scoops for now and be sure to follow us for more inspiring content along the way.
Personal and financial details of thousands of Barclays Bank customers have been stolen and sold to "rogue City traders", a newspaper claims. (You a Barclays customer? Confidential data containing info on 27,000 customers has been stolen & sold.
BY Andrew Birmingham, Republished from Which-50.com Customer experience-driven companies are reporting much higher profit and growth results — and stronger market share — according to a new study ("Harvard study reveals the financial impact of great...
These days, it is very much important that you make your customers feel wow and you give them that wow feeling that brings them again and again on your site, but how you will make them feel special. Here, you can find out five best yet effective ways to wow your customers.
For years, Forrester has been talking about customer experience in terms of a pyramid. While Forrester defines customer experience as simply "how customers perceive their interactions with your company," we also subdivide this overall experience into three key aspects.
Rude, unhelpful staff and poor communication among air traveller complaints to ... The Globe and Mail Some consumer rights advocates say that an increase in complaints speaks to the need for an airline passenger bill of rights.
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