Delivering That ' Wow' In Your Organisation
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Delivering That ' Wow' In Your Organisation
When we work, you WOW! so here's our Scoops that can hekp inspire and educate you on your journey to WOW! We congratulate all of you who have chosen the high ground to differentiate your customer experience by focussing on unique moments of WOW. Enjoy these Scoops for now and be sure to follow us for more inspiring content along the way.
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Single-Concept Learning: A Radical Alternative To Traditional Workplace Training

Single-Concept Learning: A Radical Alternative To Traditional Workplace Training | Delivering That ' Wow' In Your Organisation | Scoop.it
How can organizations make training and development easier for managers to do? A new approach to technology-enabled learning may hold the answer.
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Tips to Manage a Project When It’s Just You 

Tips to Manage a Project When It’s Just You  | Delivering That ' Wow' In Your Organisation | Scoop.it
Often times, especially if you’re a service provider or small business owner, the project manager and the person working on the project are one and the same. But, that doesn’t mean you should lea…
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Pancakes and Pickaninnies: The Saga of 'Sambo's,' The 'Racist' Restaurant ... - Daily Beast

Pancakes and Pickaninnies: The Saga of 'Sambo's,' The 'Racist' Restaurant ... - Daily Beast | Delivering That ' Wow' In Your Organisation | Scoop.it
Pancakes and Pickaninnies: The Saga of 'Sambo's,' The 'Racist' Restaurant ...
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That's the wrong kind of deposit! Barclays bank customer POOS all over the floor

That's the wrong kind of deposit! Barclays bank customer POOS all over the floor | Delivering That ' Wow' In Your Organisation | Scoop.it
IN WHAT can only be described as some kind of dirty protest, a man walked into his local...
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Customer Experience Excellence - British Airways in Mumbai

Customer Experience Excellence - British Airways in Mumbai | Delivering That ' Wow' In Your Organisation | Scoop.it
Customer Experience Excellence – Delivered with style by British Airways in Mumbai. The Excellence Centre ... Through the lens of Nunwood's Six Pillars of Customer Experience Excellence.
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3 Ways you can Improve your Customer Service to Delight Shoppers

3 Ways you can Improve your Customer Service to Delight Shoppers | Delivering That ' Wow' In Your Organisation | Scoop.it
Many ecommerce stores still believe they are not part of the service industry. They make tangible products, produced to be ordered and shipped to the customer with the focus of quality on the...
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6 Reasons You Should Never Give Up On Your Dreams No Matter What | Elite Daily

6 Reasons You Should Never Give Up On Your Dreams No Matter What | Elite Daily | Delivering That ' Wow' In Your Organisation | Scoop.it
There comes a time in most entrepreneurs' lives when the challenges seem overwhelming. You’ve suffered consecutive setbacks and sometimes, you seriously consider throwing in the towel.
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Voice of the Customer: How to design a VoC programme

Voice of the Customer: How to design a VoC programme | Delivering That ' Wow' In Your Organisation | Scoop.it
Experts share step-by-step guidance on building a Voice of the Customer programme.
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The Recipe for Happy Customers and Raving Fans - Don Harris | Business Consulant | Business Coach | KPI Strategist at Appliance Service Secrets

The Recipe for Happy Customers and Raving Fans - Don Harris | Business Consulant | Business Coach | KPI Strategist at Appliance Service Secrets | Delivering That ' Wow' In Your Organisation | Scoop.it
Infographics are quickly becoming a great marketing tool. Below is one from Astute Solutions demonstrating the importance of Great Customer Service.
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Barclays customer data 'stolen'

Barclays customer data 'stolen' | Delivering That ' Wow' In Your Organisation | Scoop.it
Personal and financial details of thousands of Barclays Bank customers have been stolen and sold to "rogue City traders", a newspaper claims. (You a Barclays customer? Confidential data containing info on 27,000 customers has been stolen & sold.
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Comment on 5 examples of how customer satisfaction can be used as a point of differentiation by AMC Square Services

Comment on 5 examples of how customer satisfaction can be used as a point of differentiation by AMC Square Services | Delivering That ' Wow' In Your Organisation | Scoop.it
Thank you so much for taking the time to upload this information.
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Amazon: You Need To Change Your Idiotic Customer Reviews Policy Right Now | TechCrunch

Amazon: You Need To Change Your Idiotic Customer Reviews Policy Right Now | TechCrunch | Delivering That ' Wow' In Your Organisation | Scoop.it
It's hard to feel sorry for a wildly successful author, but in the case of Michael Lewis I'll make an exception. Just this once. Lewis' latest book - The Big..
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Research: Using a Smartphone After 9 pm Leaves Workers Disengaged

Research: Using a Smartphone After 9 pm Leaves Workers Disengaged | Delivering That ' Wow' In Your Organisation | Scoop.it
Put the device down.
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Is Your Marketing Outdated? Here Are 3 Steps To Get You Up To Speed

Is Your Marketing Outdated? Here Are 3 Steps To Get You Up To Speed | Delivering That ' Wow' In Your Organisation | Scoop.it
Traditional marketing tactics are ready for an update. While brands today are sinking huge sums of money and resources into mass, impersonal messaging in the form of TV commercials and celebrity endo…
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Harvard study reveals the financial impact of great customer experiences

Harvard study reveals the financial impact of great customer experiences | Delivering That ' Wow' In Your Organisation | Scoop.it
BY Andrew Birmingham, Republished from Which-50.com Customer experience-driven companies are reporting much higher profit and growth results — and stronger market share — according to a new study ("Harvard study reveals the financial impact of great...
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A Harvard Woman Is Blowing Up The $55 Billion Beauty Industry With 3D ... - Forbes

A Harvard Woman Is Blowing Up The $55 Billion Beauty Industry With 3D ... - Forbes | Delivering That ' Wow' In Your Organisation | Scoop.it
A Harvard Woman Is Blowing Up The $55 Billion Beauty Industry With 3D ...
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Comment: Touch, see, hear, smell and taste and their role in customer experience

Comment: Touch, see, hear, smell and taste and their role in customer experience | Delivering That ' Wow' In Your Organisation | Scoop.it
Stores are here to stay due to five simple reasons. Shopping is about experiences – using our five senses – which can only happen in a store.
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Ti-Springs.com

Ti-Springs.com | Delivering That ' Wow' In Your Organisation | Scoop.it
The best place to buy high quality titanium shock springs for your mountain bike at the lowest prices.
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2014’s Best yet Effective 5 Ways to Make Your Customers Feel Wow

2014’s Best yet Effective 5 Ways to Make Your Customers Feel Wow | Delivering That ' Wow' In Your Organisation | Scoop.it
These days, it is very much important that you make your customers feel wow and you give them that wow feeling that brings them again and again on your site, but how you will make them feel special. Here, you can find out five best yet effective ways to wow your customers.
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Craig Menzies' Blog

Craig Menzies' Blog | Delivering That ' Wow' In Your Organisation | Scoop.it
For years, Forrester has been talking about customer experience in terms of a pyramid. While Forrester defines customer experience as simply "how customers perceive their interactions with your company," we also subdivide this overall experience into three key aspects.
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5 Ways to Use Mobile Video to Educate Your Customers - Business 2 Community

5 Ways to Use Mobile Video to Educate Your Customers - Business 2 Community | Delivering That ' Wow' In Your Organisation | Scoop.it
5 Ways to Use Mobile Video to Educate Your Customers
Business 2 Community
... relate to your brand, encourage them to take a short tour of your company's operations.
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Marshall Van Fleet's curator insight, June 5, 2014 11:27 AM

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Marshall Van Fleet's curator insight, June 5, 2014 11:38 AM

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Rude, unhelpful staff and poor communication among air traveller complaints to ... - The Globe and Mail

Rude, unhelpful staff and poor communication among air traveller complaints to ... - The Globe and Mail | Delivering That ' Wow' In Your Organisation | Scoop.it
Rude, unhelpful staff and poor communication among air traveller complaints to ...
The Globe and Mail
Some consumer rights advocates say that an increase in complaints speaks to the need for an airline passenger bill of rights.
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Do’s and Don’ts of Handling Negative Online Reviews | Netintegrity

Do’s and Don’ts of Handling Negative Online Reviews | Netintegrity | Delivering That ' Wow' In Your Organisation | Scoop.it
A few suggestive ways to ensure your property management company handles Negative SEO in a positive, professional way.
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6 Reasons To Embrace Procrastination

6 Reasons To Embrace Procrastination | Delivering That ' Wow' In Your Organisation | Scoop.it
Putting things off can actually make you more productive if you do it right. Maybe this is one bad habit you don't have to get rid of.
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