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Gen Y Consumers Are Hard To Surprise. Here's How To Enchant Them

Gen Y Consumers Are Hard To Surprise. Here's How To Enchant Them | Delight@Work | Scoop.it

Perhaps it’s the result of a generation raised on Harry Potter, but Gen Y are hard to surprise. They confidently expect services to be magical, to constantly surprise and delight them; what was seen as incredible only five years ago will be considered run-of-the mill today.

Barry Kayton's insight:

Baiju Shah hits the nail on the head with this article on how to delight the hard-to-please people in Gen Y.

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Planning - You’re never too old to think like a startup, you just need to design for delight

Planning - You’re never too old to think like a startup, you just need to design for delight | Delight@Work | Scoop.it
Innovation that makes an impact doesn't happen by accident. It happens by design.
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10 Stories of Unforgettable Customer Service

10 Stories of Unforgettable Customer Service | Delight@Work | Scoop.it
Inspirational stories of great people and companies going above and beyond.
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What is the ROI on Delight? - It's All About Revenue - Eloqua

What is the ROI on Delight? - It's All About Revenue - Eloqua | Delight@Work | Scoop.it
Delighting customers gets a lot of lip service as a “good idea,” but it can be hard to get buy-in. Delight does not always reflect in short term ROI.
Barry Kayton's insight:

Great examples of delight@work!

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When it comes to iOS productivity, delight can trump efficiency

When it comes to iOS productivity, delight can trump efficiency | Delight@Work | Scoop.it
Too often we hear that the iPad isn't good for productivity, but David Sparks thinks that argument doesn't take into account the delight we experience.
Barry Kayton's insight:

What can our omnipresent devices teach us about delighting customers? More than we might think!

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11 of the Best Customer Service Stories Ever

11 of the Best Customer Service Stories Ever | Delight@Work | Scoop.it
When someone wants to tell you a story about a recent customer experience, it usually tends to be more Tales from the Crypt than Happily Ever After. But that’s not to say good service isn’t out there.
Barry Kayton's insight:

Some companies know a thing or two about how to delight their customers!

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Richard Branson Reveals His Customer Service Secrets

Forbes.com contributor and communications coach, Carmine Gallo, learned 7 valuable customer service lessons in a day with Richard Branson and the Virgin Amer...
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Go Beyond Satisfaction; 3 Ways to Delight Your Customers

Go Beyond Satisfaction; 3 Ways to Delight Your Customers | Delight@Work | Scoop.it
A constant term and theme through out INBOUND revolved about delight and delighting your customers. It's all about keeping them happy.

It's important to acknowledge that the sales funnel doesn't stop once someone has purchased your product or service.

According to HubSpot's Laura Fitton, "You don't just stop at the close, you continue with delight."
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7 Simple Ways to Raise the Customer Experience - Zendesk

7 Simple Ways to Raise the Customer Experience - Zendesk | Delight@Work | Scoop.it
Watch this recorded webinar where Steve Curtin shares actionable steps for raising the customer experience from ordinary to extraordinary.
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8 Neat Ways to Delight Your Customers

8 Neat Ways to Delight Your Customers | Delight@Work | Scoop.it
Turning new customers into repeat customers doesn’t have to be complicated. Use these eight tips to delight and surprise your small business clients.
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Give Thanks To Your Customers -- Here's How

Give Thanks To Your Customers -- Here's How | Delight@Work | Scoop.it
eMarketer reports that 50% of Millennials (and 40% of all Internet users) feel that receiving recognition from a brand is an important loyalty program benefit. Expressing gratitude in your email
messaging can turn a grumpy customer into a non-biased one, a blas customer into a delighted one, a delighted customer into an influencer and an influencer into an advocate.
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Surprise, Delight... Then What? Five Tips to Keep the Customer Experience Momentum Going - MarketingProfs All In One

Surprise, Delight... Then What? Five Tips to Keep the Customer Experience Momentum Going - MarketingProfs All In One | Delight@Work | Scoop.it
Here's how you can engage your customers, provide them with proactive service, personalize their experience,...
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Why do Companies with Great Customer Service Succeed? - Infographic

Why do Companies with Great Customer Service Succeed? - Infographic | Delight@Work | Scoop.it
Many companies emphasize great customer service, but just how important is it? In this infographic, we'll look at just how much of an impact customer service can have on your business.
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Are You Serving The “Millennial” Customers?

Are You Serving The “Millennial” Customers? | Delight@Work | Scoop.it
Amaze these millennial customers by offering personalized experience based services, which reflect the company's values of keeping the customer at the center. Strategize to make your customer service flexible so every ...
Barry Kayton's insight:

Millennials are helping us raise our customer service game. If you're not delighting them you're in trouble!

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BMW Radically Rethinks The Car Buying Experience

BMW Radically Rethinks The Car Buying Experience | Delight@Work | Scoop.it
Brands that fail to improve the experience at every touch point run the very real risk of losing the loyalty of their customers.
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8 Fresh Customer Service Ideas Worth Stealing

8 Fresh Customer Service Ideas Worth Stealing | Delight@Work | Scoop.it
If you want to make your customers happy, there are tactics you can use, from handwritten notes to custom-made YouTube videos. Here are some ideas you can steal.
Barry Kayton's insight:

Now this is how you delight customers!

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The Seven Secrets of Exceptional Customer Service - VTIC Presentation by Carrie Gendreau

Carrie Gendreau's presentation at the 2011 Vermont Travel Industry Conference. Part of the VTIC Lecture Series.
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6 Creative Ways to Surprise And Delight Your Customers – Shopify

6 Creative Ways to Surprise And Delight Your Customers – Shopify | Delight@Work | Scoop.it
A blog about ecommerce marketing, running an online business and updates to Shopify's ecommerce community.
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Creating a Sense of Delight: 6 Ways to Delight Your Customers in 2014

Creating a Sense of Delight: 6 Ways to Delight Your Customers in 2014 | Delight@Work | Scoop.it
TSNN.com is a powerful international trade show gateway. We've spent years compiling a global, qualified and up-to-date trade show database, including attendees, suppliers, vendors and exhibitors, outside North America.
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