Customer Experience for FinServ
1.2K views | +0 today
Follow
Your new post is loading...
Your new post is loading...
Scooped by Kevin Charbonneau
Scoop.it!

OracleVoice: Three Signs Your CRM System Isn't Cutting It

In today’s B2B world, outmoded selling processes can hinder business growth. A CRM system must support high-quality leads, data analytics, and offer an effective way to configure, price, and quote.
Kevin Charbonneau's insight:

Forrester Research cites a common complaint about sales forces: “Executive leadership is trying to mount a value-selling engine on a product-selling chassis.”

more...
No comment yet.
Scooped by Kevin Charbonneau
Scoop.it!

PaaS Business Value – Feature | Oracle

PaaS Business Value – Feature | Oracle | Customer Experience for FinServ | Scoop.it
The buzz over Platform as a Service (PaaS) is loud—and will only get louder. According to research company IDC, the market for PaaS solutions will increase by 30 percent annually to reach $14 billion by 2017. PaaS has quickly evolved into a standard for building agile, low-cost IT infrastructures, and if you are in IT, that’s cause for excitement.
more...
No comment yet.
Scooped by Kevin Charbonneau
Scoop.it!

FINCHANNEL.com - Oracle Sales Cloud Enhancements Help Sales Teams Increase Business Agility and Revenue

FINCHANNEL.com - Oracle Sales Cloud Enhancements Help Sales Teams Increase Business Agility and Revenue | Customer Experience for FinServ | Scoop.it
To provide sales teams with the modern processes, tools, resources and intelligence required to increase revenue, Oracle today announced significant updates to the Oracle Sales Cloud. Part of Oracle Applications Cloud Release 10, the latest release of Oracle Sales Cloud helps organizations increase sales and drive efficiencies through a simplified user experience that delivers enhanced analytics, partner relationship management and industry-specific solutions.
more...
No comment yet.
Scooped by Kevin Charbonneau
Scoop.it!

Increase Account Openings Leveraging Digital and Mobile Functionality

Increase Account Openings Leveraging Digital and Mobile Functionality | Customer Experience for FinServ | Scoop.it

igital capabilities and functionality are impacting every aspect of the banking industry. While banking executives will need to prioritize digital investments, there may be no better place to start than with the new account opening process.

more...
No comment yet.
Scooped by Kevin Charbonneau
Scoop.it!

Gartner Webcast | Sell more, faster – anywhere, on any device

Gartner Webcast | Sell more, faster – anywhere, on any device | Customer Experience for FinServ | Scoop.it
Tune into the on-demand webcast to learn about the power of mobile selling, the latest research, and best practices for success.
more...
No comment yet.
Scooped by Kevin Charbonneau
Scoop.it!

10 Key Social Insights About CMOs - and the Huge Opportunity Many are Missing | Oracle Marketing Cloud

10 Key Social Insights About CMOs - and the Huge Opportunity Many are Missing  | Oracle Marketing Cloud | Customer Experience for FinServ | Scoop.it
more...
No comment yet.
Scooped by Kevin Charbonneau
Scoop.it!

What Bankers Can Learn From The Retail Industry

What Bankers Can Learn From The Retail Industry | Customer Experience for FinServ | Scoop.it
The retailing industry provides many lessons that can provide guidance to financial institutions wanting to serve the digital consumer.
more...
No comment yet.
Scooped by Kevin Charbonneau
Scoop.it!

Talking Sensibly To Mobile Banking Clients Who Check In Daily

Talking Sensibly To Mobile Banking Clients Who Check In Daily | Customer Experience for FinServ | Scoop.it
If banks start young customers on a path to savings they may retain them as investors.
more...
No comment yet.
Scooped by Kevin Charbonneau
Scoop.it!

Using Push Marketing to Create a Cross-Channel Orchestrated Mobile Marketing Experience | Oracle Marketing Cloud

Using Push Marketing to Create a Cross-Channel Orchestrated Mobile Marketing Experience | Oracle Marketing Cloud | Customer Experience for FinServ | Scoop.it
more...
No comment yet.
Scooped by Kevin Charbonneau
Scoop.it!

Branch Banking Customers Continue Disappearing Act

Branch Banking Customers Continue Disappearing Act | Customer Experience for FinServ | Scoop.it

Despite a significant drop in branch transactions, increased cost of processing and minimal improvement in productivity, the reduction in the number and size of bank branches has not kept pace.

more...
No comment yet.
Scooped by Kevin Charbonneau
Scoop.it!

The Rise of Marketing Automation [Infographic]

The Rise of Marketing Automation [Infographic] | Customer Experience for FinServ | Scoop.it
General Management - The marketing automation industry is booming! Here's a look at its rise and reasons for its popularity.
more...
No comment yet.
Scooped by Kevin Charbonneau
Scoop.it!

Banks Ramp Up Cloud Adoption; Holdouts Cite Hands-On Control

Banks Ramp Up Cloud Adoption; Holdouts Cite Hands-On Control | Customer Experience for FinServ | Scoop.it
Recent studies show financial services companies increasingly use cloud services. But behind the numbers, there are a range of attitudes toward cloud computing, from warm embrace to full-on paranoia.
more...
No comment yet.
Scooped by Kevin Charbonneau
Scoop.it!

Oracle Still In Early Innings of Cloud Game

Oracle Still In Early Innings of Cloud Game | Customer Experience for FinServ | Scoop.it

Oracle's march into the cloud continues to accelerate. Fundamentally, all of Oracle’s major on-premises applications will be available as a cloud service come Oracle OpenWorld next month making it the only vendor with a complete portfolio of SaaS apps.

more...
No comment yet.
Scooped by Kevin Charbonneau
Scoop.it!

Pinterest Is Paying Off for These Big Banks — Here's Why

Pinterest, which declined to share the total number of banks on its site, said the vertical has been dramatically growing on its platform in recent months. In 2015, the site has observed a 50% increase in financial services companies on Pinterest over the entire base of financial services companies previously.
more...
No comment yet.
Scooped by Kevin Charbonneau
Scoop.it!

Digitize Or Die, TABB Tells Financial Services

Digitize Or Die, TABB Tells Financial Services | Customer Experience for FinServ | Scoop.it

The finance industry needs to automate more of the processes, from analytics to execution, to reduce costs.

more...
No comment yet.
Scooped by Kevin Charbonneau
Scoop.it!

Oracle Sales Cloud Rolls Out Robust Industry Verticals

Oracle Sales Cloud Rolls Out Robust Industry Verticals | Customer Experience for FinServ | Scoop.it
"Oracle is committed to helping organizations rethink the sales process by providing sales professionals with a modern cloud solution that fits the specific needs of their business."
Kevin Charbonneau's insight:

Oracle just released its latest update of Oracle Sales Cloud, which is part of Oracle Applications Cloud Release 10. The update comes with industry-specific support for four industries -- including Retail Banking.

more...
No comment yet.
Scooped by Kevin Charbonneau
Scoop.it!

The Rise Of The 'Chief Marketing Technologist'

The Rise Of The 'Chief Marketing Technologist' | Customer Experience for FinServ | Scoop.it
The “traditional” roles of CMO (chief marketing officer) and CTO (chief technology officer) are blending into a hybrid role, giving birth to a new chief of ad tech: the Chief Marketing Technologist.
more...
No comment yet.
Scooped by Kevin Charbonneau
Scoop.it!

6 Outstanding strategies to shape the future of customer experience

6 Outstanding strategies to shape the future of customer experience | Customer Experience for FinServ | Scoop.it
The financial industry is faced with real competitive challenges battling against each other and with further constraints coming from the regulatory landscape stopping innovation from developing in the pace that is desired, customer experience is key to stay afloat. To stay ahead of the game it is vital to embed a culture of customer centricity into your company and effectively train and reward your existing employees. Keeping existing clients happy and maximising the efficiency of internal proc
more...
No comment yet.
Scooped by Kevin Charbonneau
Scoop.it!

The 3 Biggest Problems With Lead Nurturing | Oracle Marketing Cloud

The 3 Biggest Problems With Lead Nurturing | Oracle Marketing Cloud | Customer Experience for FinServ | Scoop.it
The phrase “lead nurturing campaigns” should be struck from the vocabulary of demand generation professionals. A campaign is a point-in-time event that starts and stops. This is not the idea or intent behind lead nurturing.
more...
No comment yet.
Scooped by Kevin Charbonneau
Scoop.it!

Bank branches: a secret weapon in the digital war

Bank branches: a secret weapon in the digital war | Customer Experience for FinServ | Scoop.it
The answer is give the customer choice, but at the same time re-engineer staff performance management to a level of consistency which exists in the best managed outlets today, using technology that helps this be sustained tomorrow.
more...
No comment yet.
Scooped by Kevin Charbonneau
Scoop.it!

Digital Banking Report - Guide to Multichannel Marketing

Digital Banking Report - Guide to Multichannel Marketing | Customer Experience for FinServ | Scoop.it
Guide to Multichannel Marketing provides an overview of how banks and credit unions can better integrate digital marketing tools as part of their marketing efforts. With this report, financial marketers will be able to reduce marketing costs while improving overall marketing effectiveness.
more...
No comment yet.
Scooped by Kevin Charbonneau
Scoop.it!

OracleVoice: Oracle's Cloud Business Is The Golden Lining

OracleVoice: Oracle's Cloud Business Is The Golden Lining | Customer Experience for FinServ | Scoop.it
Oracle’s fiscal fourth-quarter financial report showed that the company is well on its way to becoming the world's largest cloud vendor, with its platform-as-a-service business growing even faster than its software-as-a-service business.
more...
No comment yet.
Scooped by Kevin Charbonneau
Scoop.it!

Is social media marketing morphing into visible banking?

Is social media marketing morphing into visible banking? | Customer Experience for FinServ | Scoop.it
When it comes to devising a visible banking or social media marketing strategy the best first step may not be to act, but to listen, according to evangelist Langlois.
more...
No comment yet.
Scooped by Kevin Charbonneau
Scoop.it!

OracleVoice: Yes, Larry Ellison's Oracle Is Now A Cloud Company

OracleVoice: Yes, Larry Ellison's Oracle Is Now A Cloud Company | Customer Experience for FinServ | Scoop.it
Oracle’s cloud strategy is hitting its stride after a long, deliberative software development undertaking. Oracle spent 10 years rewriting its applications and middleware for the cloud, and doing it all in such a way that customers can build their own applications using the same industry-standard programming language—Java—that Oracle uses, on top of the world’s most widely deployed database.
more...
No comment yet.