Lydia Gracia Comm...
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Customer service is critical in the ongoing relationship between retailers and their customers. With the rise of social media and mobile devices, retail and ecommerce companies need to understand and embrace the social customer and respond to them in a personal and timely manner.!
19design's curator insight, June 13, 2013 6:03 AM

An excellent way to graphically show how ecommerce stores can bridge the customer service gap. With clear procedures on major touch points ecommerce stores will be able to make a better impression with their customers, thus increasing repeat purchasing and loyalty. What is mentioned in this infographic are an essential to any online store.

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Lydia Gracia