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Want to Connect E-Commerce With Real Customers? | Customer Support Philippines Blog

Want to Connect E-Commerce With Real Customers? | Customer Support Philippines Blog | Custserv | Scoop.it
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Why Go Social Customer Service? Here’s Why | The Magellan Solutions Blog

Why Go Social Customer Service? Here’s Why | The Magellan Solutions Blog | Custserv | Scoop.it
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Get Back to Basics: Reservations 101 for the Holidays | The Magellan Solutions Blog

Get Back to Basics: Reservations 101 for the Holidays | The Magellan Solutions Blog | Custserv | Scoop.it
It is a great time to have a reservations service this holiday. You will be prepared to get all those reservations right, and have a bunch of happy customers.
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The Season of Giving, The Season of Helping

http://onedirectionofcareer.blogspot.com/2013/12/the-season-of-giving-season-of-helping.html

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Fixing Customer Care: The New Social Marketing

Fixing Customer Care: The New Social Marketing | Custserv | Scoop.it
Customer care is going social. Take the time to build a robust ROI model and then measure the contribution of your social customer care efforts. There is no better way to win support.

Via Thomas Faltin
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What’s New for Customer Experience in 2014

What’s New for Customer Experience in 2014 | Custserv | Scoop.it
When one year ends, another begins, bringing renewed ambition and rejuvenated vision to any given organization.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, December 2, 2013 5:10 PM

Anna highlights the 4 key trends with brand examples.

 

As companies better understand their customer journey, they are able to refine and better address their customer experiences.

 

You need to deliver across all channels.


If you partner with third parties, the experience needs to be seamless, which was not the case with the two examples below:


http://ericdetermined.blogspot.com/2013/11/starbucks-your-tweet-coffee-leaves-bad.html


http://ericdetermined.blogspot.com/2013/11/how-target-missed-their-target.html

 



 

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How to Achieve Legendary Customer Care with Proven Practices - Business 2 Community

How to Achieve Legendary Customer Care with Proven Practices - Business 2 Community | Custserv | Scoop.it
How to Achieve Legendary Customer Care with Proven Practices
Business 2 Community
... customer service issues they need. This also helps the agent since less and less calls are coming into the call center.
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Get to Know the Benefits of Order Management | Order Taking Philippines Blog

Get to Know the Benefits of Order Management | Order Taking Philippines Blog | Custserv | Scoop.it
Keeping your call center channels constantly open and simplifying the order taking process is key.
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Have You Considered Taking Tech Support to the Cloud? | Customer Support Philippines Blog

Have You Considered Taking Tech Support to the Cloud? | Customer Support Philippines Blog | Custserv | Scoop.it
Go ahead and give the cloud some thought. It might just be the way to go in customer support.
M.Delacruz's insight:

#customerservice

#techsupport

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One Direction of Career: A Touch of Exceptional Customer Service

One Direction of Career: A Touch of Exceptional Customer Service | Custserv | Scoop.it
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One Direction of Career: The Season of Giving, The Season of Helping

One Direction of Career: The Season of Giving, The Season of Helping | Custserv | Scoop.it
M.Delacruz's insight:

Holiday

 

#custserv

#holidayhelp

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Lifestyle change for Philippine call center agents | Articles

Lifestyle change for Philippine call center agents | Articles | Custserv | Scoop.it

According to a study conducted by Nielsen Philippines, the cumulative compensation amount of BPO employees is about P250B annually. Call Center agents are well paid than most Filipino employees that are from of a different industry. How has working in a BPO changed your lifestyle? 


Via ExecutiveBoutique
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Call Center Lessons Learned - InformationWeek

Call Center Lessons Learned - InformationWeek | Custserv | Scoop.it
Call Center Lessons Learned
InformationWeek
After 10 years of managing an internal call center, our organization hired a consultant to outsource the department.
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