CustomerCentric
Follow
Find
87 views | +0 today
Scooped by Yvonne Byrne
onto CustomerCentric
Scoop.it!

The Indian market for the digital consumer electronics has grown exponentially ... - itVARnews.net (press release)

The Indian market for the digital consumer electronics has grown exponentially ... - itVARnews.net (press release) | CustomerCentric | Scoop.it
The Indian market for the digital consumer electronics has grown exponentially ...itVARnews.net (press release)We have also rolled out a number of customer connect initiatives, across major metros, to get more feedback and to educate consumers...
more...
No comment yet.
CustomerCentric
How to create great relationships with customers by delivering a great experience to keep them coming back again and again!
Curated by Yvonne Byrne
Your new post is loading...
Scooped by Yvonne Byrne
Scoop.it!

Today's Tip Don't Fear Online Customer Reviews - BusinessWeek

Today's Tip Don't Fear Online Customer Reviews - BusinessWeek | CustomerCentric | Scoop.it
more...
No comment yet.
Scooped by Yvonne Byrne
Scoop.it!

Creating Better Customer Experiences? BA Has An ‘App For That! | CustomerThink

Creating Better Customer Experiences? BA Has An ‘App For That! | CustomerThink | CustomerCentric | Scoop.it
more...
No comment yet.
Suggested by Marty Carroll
Scoop.it!

The 18 Most Hated Companies In America

The American Customer Satisfaction Index is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. ACSI results are released on a monthly basis, with all measures reported using a scale of 0 to 100. The worst companies include legacy airlines, cable companies, and utilities.

more...
No comment yet.
Scooped by Yvonne Byrne
Scoop.it!

IQPC Customer Experience Management in Telecoms - North America

IQPC Customer Experience Management in Telecoms - North America | CustomerCentric | Scoop.it
Customer Experience Management in Telecoms will explore how to develop and leverage a differentiated Customer Experience Management strategy & maximise customer satisfaction.
more...
No comment yet.
Scooped by Yvonne Byrne
Scoop.it!

How To Bring Value Thanks To Customer Experience - schrivers

How To Bring Value Thanks To Customer Experience - schrivers | CustomerCentric | Scoop.it
French newspaper "Le Nouvel Economiste" dedicated the headlines of its Leadership & Management section to customer experience. It is a vast topic which is very familliar of mine. Indeed, I am a true believer that top of the ...
more...
No comment yet.
Scooped by Yvonne Byrne
Scoop.it!

2011 – Customers view of Smart Phones | CustomerThink

2011 – Customers view of Smart Phones | CustomerThink | CustomerCentric | Scoop.it
RT @Ja1mec: 2011 – Customers view of Smart Phones.
more...
No comment yet.
Scooped by Yvonne Byrne
Scoop.it!

9 Keys to Increase Website Conversion Rate and Turn Visitors into Customers

9 Keys to Increase Website Conversion Rate and Turn Visitors into Customers | CustomerCentric | Scoop.it
Whether you're making a sale in person or receiving a conversion online, conversion rate is the vote of confident that creates personal relationships.
more...
No comment yet.
Scooped by Yvonne Byrne
Scoop.it!

The Indian market for the digital consumer electronics has grown exponentially ... - itVARnews.net (press release)

The Indian market for the digital consumer electronics has grown exponentially ... - itVARnews.net (press release) | CustomerCentric | Scoop.it
The Indian market for the digital consumer electronics has grown exponentially ...itVARnews.net (press release)We have also rolled out a number of customer connect initiatives, across major metros, to get more feedback and to educate consumers...
more...
No comment yet.
Scooped by Yvonne Byrne
Scoop.it!

Why build a Customer-Centric Business?

Why build a Customer-Centric Business? | CustomerCentric | Scoop.it
Here is what companies want to do to their customers, find ways to get money out of their pocket. As a customer, whether you like it or not, that’s the truth.

To get money out of consumer’s ...
more...
No comment yet.
Scooped by Yvonne Byrne
Scoop.it!

Customer Engagement and Insight Top Social Media Benefits

Customer Engagement and Insight Top Social Media Benefits | CustomerCentric | Scoop.it
55% of senior marketers say that social media has impacted their marketing operations by improving customer listening, engagement, and conversations, matched by the (Customer Engagement and Insight Top Social Media Benefits: 55% of senior marketers...
more...
No comment yet.
Scooped by Yvonne Byrne
Scoop.it!

Focusing on the customer is key with continuous improvement - Guidon Performance Solutions

Focusing on the customer is key with continuous improvement - Guidon Performance Solutions | CustomerCentric | Scoop.it
This section provides business process management news that provide latest industry BPM information and business process solutions such as lean six sigma for healthcare industry and finance industry.
more...
No comment yet.
Scooped by Yvonne Byrne
Scoop.it!

Wells Fargo Ties Customer Relationship Management to Its ATMs - American Banker Article

Wells Fargo Ties Customer Relationship Management to Its ATMs - American Banker Article | CustomerCentric | Scoop.it
As Wells Fargo finishes a large upgrade to its fleet to enable single slot no envelope deposits, it s also expanding its use of customer relationship management and personal financial management via a link to centralized data analysis.
more...
No comment yet.
Scooped by Yvonne Byrne
Scoop.it!

Mobile money transfers gaining currency with U.S. consumers

Mobile money transfers gaining currency with U.S. consumers | CustomerCentric | Scoop.it
If you need to pay a baby sitter, send money to a kid in college or reimburse a friend for lunch but don't have your checkbook or cash on hand, pick up your smartphone.
more...
No comment yet.
Scooped by Yvonne Byrne
Scoop.it!

Customer Feedback will drive Sales | CustomerThink

Customer Feedback will drive Sales | CustomerThink | CustomerCentric | Scoop.it
more...
No comment yet.
Scooped by Yvonne Byrne
Scoop.it!

Seven Key Questions Critical to Building an Excellent Customer Experience | Beyond Philosophy

Seven Key Questions Critical to Building an Excellent Customer Experience | Beyond Philosophy | CustomerCentric | Scoop.it
Key Questions - Seven Key Questions Critical to Building an Excellent Customer Experience (Seven Key Questions Critical to Building an Excellent Customer Experience http://t.co/Qm2TIXtW...)...
more...
No comment yet.
Scooped by Yvonne Byrne
Scoop.it!

Four 2012 Resolutions to Improve Customer Experience : Aspect Blogs

Four 2012 Resolutions to Improve Customer Experience : Aspect Blogs | CustomerCentric | Scoop.it
Four 2012 Resolutions to Improve Customer Experience : Aspect Blogs http://t.co/yFRnkG0o...
more...
No comment yet.
Scooped by Yvonne Byrne
Scoop.it!

Excellence in Customer Experience: The Transparent Factory | CustomerThink

RT @bob_thompson: Excellence in Customer Experience: The Transparent Factory http://t.co/4fcHS76m >> good #cx story/video about VW...
more...
No comment yet.
Scooped by Yvonne Byrne
Scoop.it!

Customer Loyalty: Disgust, Elevation and the Categorical Imperative ...

Customer Loyalty: Disgust, Elevation and the Categorical Imperative ... | CustomerCentric | Scoop.it
For as long as the Customer is simply a means to an end, and greed and fear are the driving forces behind Customer initiatives, companies will fail to cultivate customer loyalty in the social sense of a heartfelt allegiance.
more...
No comment yet.
Scooped by Yvonne Byrne
Scoop.it!

2012 Customer Experience Predictions: Positives and Pitfalls | CustomerThink | Kurat

2012 Customer Experience Predictions: Positives and Pitfalls | CustomerThink | Kurat | CustomerCentric | Scoop.it
2012 Customer Experience Predictions: Positives and Pitfalls | CustomerThink http://t.co/GyVpYy6W via @kuratcom...
more...
No comment yet.
Scooped by Yvonne Byrne
Scoop.it!

Big six feel heat from angry customers - Financial Times

The GuardianBig six feel heat from angry customersFinancial TimesJust one company – ScottishPower – saw complaints drop on the previous quarter, while EDF Energy was rooted to the bottom of Consumer Focus's league table after a near 75% leap in...
more...
No comment yet.
Scooped by Yvonne Byrne
Scoop.it!

Customer-Centric Continuous Improvement

Customer-Centric Continuous Improvement | CustomerCentric | Scoop.it
[This post is part of Creating a Customer-Centered Organization.] Improving customer value continuously is difficult in almost any organization.
more...
No comment yet.
Scooped by Yvonne Byrne
Scoop.it!

How To Build A Customer-Centric Web 2.0 Brand Using Live Chat As a Tool

Do you sell products that need after-sales service or are you a service provider who renders technical support services to your clients from time to time, but without a live chat software on your website?
more...
No comment yet.
Scooped by Yvonne Byrne
Scoop.it!

Social Networking Lessons of 2011 | Entrepreneur.com

Social Networking Lessons of 2011 | Entrepreneur.com | CustomerCentric | Scoop.it
What social-media fans taught small businesses about marketing.
more...
No comment yet.
Scooped by Yvonne Byrne
Scoop.it!

Social CRM And Customer Relationship Management: Does It Pay Off? | welcome to horrorfestsweeps.com

Social CRM And Customer Relationship Management: Does It Pay ...: It's not a surprise that social networks and s...
more...
No comment yet.
Scooped by Yvonne Byrne
Scoop.it!

Twitter / Sam Markey: Channel shift should be ab ...

Channel shift should be about excellent customer experience first, delivering savings second. #digileaders#localgov
Dec 08 via txtFavoriteRetweetReply

Channel shift should be about excellent customer experience first, delivering savings second.
more...
No comment yet.