Customer Sucess
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Churn out churn: Five steps to serious

Retaining customers is critical to long term financial performance and success, especially in subscription/SaaS businesses.
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Top 5 Customer Success books every CSM should read

Top 5 Customer Success books every CSM should read | Customer Sucess | Scoop.it
In a recent customer success online discussion, a CSM team manager was interested in the top thought-provoking reads out there for customer success.
Sandy Miranda's insight:
Books to read.
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Customer Success Story: Owner of Sunbelt Products and Deal Dreaming Grows Businesses with ShipWorks and SkuVault

Customer Success Story: Owner of Sunbelt Products and Deal Dreaming Grows Businesses with ShipWorks and SkuVault | Customer Sucess | Scoop.it
We have the best customers and we feature them regularly on our blog and Facebook. Are you a ShipWorks customer and do you have a story to share? We want to hear it! Who is SunBelt Products & Deal Dreaming?
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2013 Totango Annual Metrics Survey

2013 Totango Annual Survey: Key Metrics to Measure SaaS Business Success (Our popular Totango annual SaaS survey is back focusing on performance, churn and metrics. Only 10 Qs - takes 2 mins!
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Rethinking Customer Success and Loyalty in the Era of the Cloud - Destination CRM

Rethinking Customer Success and Loyalty in the Era of the Cloud - Destination CRM | Customer Sucess | Scoop.it
Rethinking Customer Success and Loyalty in the Era of the Cloud Destination CRM Having a responsive social media team—one that catches issues either before they occur—or directly afterward—is also crucial.
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The Three Churn Mitigation Strategies of SaaS Startups

The Three Churn Mitigation Strategies of SaaS Startups | Customer Sucess | Scoop.it
The Three Churn Mitigation Strategies of SaaS Startups http://t.co/c2sLLWLMq3
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Customer Success as your revenue growth engine

Putting the pieces together of marketing, sales and customer success to develop revenue growth by making your customers successful.
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Rethinking Customer Success and Loyalty in the Era of the Cloud - Destination CRM

Rethinking Customer Success and Loyalty in the Era of the Cloud Destination CRM We doubt it. Neither do your customers. If you're providing cloud-based software, it's time to rethink customer success.
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