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The Truth About Courageous Leadership - Lolly Daskal | Leadership

The Truth About Courageous Leadership - Lolly Daskal | Leadership | Customer Success | Scoop.it

As a coach, I spend a lot of time listening to leaders. Many of the things I hear probably wouldn’t be said to anyone else. But behind the scenes it is hard

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Romance Your Customers Before Asking Them For A Date

Romance your customers with content and your subject matter expertise to secure that first meeting. This is a great social selling strategy.

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Mark Silver's curator insight, February 8, 4:53 AM

Can't believe I haven't read this yet. A great piece!

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Anthropology Inc.

Anthropology Inc. | Customer Success | Scoop.it

Forget online surveys and dinnertime robo-calls. A consulting firm called ReD is at the forefront of a new trend in market research, treating the everyday lives of consumers as a subject worthy of social-science scrutiny.

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The 7 Success Factors of Social Business Strategy [INFOGRAPHIC] - Brian Solis

The 7 Success Factors of Social Business Strategy [INFOGRAPHIC] - Brian Solis | Customer Success | Scoop.it
The 7 Success Factors of Social Business #Strategy [INFOGRAPHIC] by @briansolis https://t.co/Kw89hoJsxV #biztips https://t.co/ds2bgXU2nS
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Crowdfire - Grow, publish and analyze on Instagram and Twitter

Crowdfire - Grow, publish and analyze on Instagram and Twitter | Customer Success | Scoop.it
Looking for a Marketer to grow on Social Media? @Crowdfire is one of the online marketing tools where you can have #socialmedia #strategy and #marketing plans.
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The three essential strands of a social media strategy that drives sales | Information Age

The three essential strands of a social media strategy that drives sales | Information Age | Customer Success | Scoop.it

Social media has a stronger influence on buying decisions than previously thought, while consumers are no longer responding to traditional ads - so how can brands adapt?

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Delivering the next generation in customer experience for bottom line success

Delivering the next generation in customer experience for bottom line success | Customer Success | Scoop.it

We are living in the age of the customer - the most successful businesses have recognised that to stand out from the crowd and future proof themselves for long-term success, they need to deliver a one to one, personalised customer experience.

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The three digital concepts customer service innovators need to grasp | Information Age

The three digital concepts customer service innovators need to grasp | Information Age | Customer Success | Scoop.it

The power of analytics, interconnection points, and the Internet of Things are not buzzwords - they are fundamentally altering the competitive landscape and require a rethink of even the most proven business strategy.

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Marrying data and customer experience: Personification in your marketing strategy

Marrying data and customer experience: Personification in your marketing strategy | Customer Success | Scoop.it

Many marketers are still struggling to successfully use data to shape and influence the individual customer experience.

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6 Key Strategies to Ramp Up Your B2B Marketing Success | Loyalty360.org

6 Key Strategies to Ramp Up Your B2B Marketing Success | Loyalty360.org | Customer Success | Scoop.it

In the super competitive world of B2B marketing, it’s a battle between your success –or that of your competitors.

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How to Optimize Your Video Content Strategy for Mobile

How to Optimize Your Video Content Strategy for Mobile | Customer Success | Scoop.it

Video consumption on the web has changed. Content Marketers need to adjust their content strategy to make sure their video content is optimized for SmartPhones and Tablets.

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6 Leadership Qualities All Entrepreneurs Need

6 Leadership Qualities All Entrepreneurs Need | Customer Success | Scoop.it

Not all entrepreneurs are equal. Some are better leaders than others. Here Inc. columnists identify must-have leadership skills for building a successful company.

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Listen, learn ... then lead

Listen, learn ... then lead | Customer Success | Scoop.it
Four-star general Stanley McChrystal shares what he learned about #leadership over his decades in the military. How can you build a sense of shared purpose among people of many ages and skill sets? By listening and learning -- and addressing the possibility of failure.
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The key to success? Grit

The key to success? Grit | Customer Success | Scoop.it
Leaving a high-flying job in consulting, Angela Lee Duckworth took a job teaching math to seventh graders in a New York public school. She quickly realized that IQ wasn’t the only thing separating the successful students from those who struggled. Here, she explains her theory of “grit” as a predictor of success.
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How to set realistic goals with your social media strategy - Memeburn

How to set realistic goals with your social media strategy - Memeburn | Customer Success | Scoop.it

Do you really understand and know what you want to achieve with your social media marketing campaign? Do you know what social media can do your business? H

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Thought you might appreciate this @GoalsOnTrack

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How to improve customer satisfaction by 50 percent with proactive customer service | The Big Data Hub

How to improve customer satisfaction by 50 percent with proactive customer service | The Big Data Hub | Customer Success | Scoop.it

What can communications service providers do to prevent churn from dissatisfied customers? Take some tips from Cablevisión Argentina.

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Gartner’s top 10 strategic technologies for 2016 | Information Age

Gartner’s top 10 strategic technologies for 2016 | Information Age | Customer Success | Scoop.it

Analyst firm shoots for machine learning, autonomous agents and the Internet of Things among the technologies that will most impact business strategies next year

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Patterns of disruption: Anticipating disruptive strategies in a world of unicorns, black swans, and exponentials

Patterns of disruption: Anticipating disruptive strategies in a world of unicorns, black swans, and exponentials | Customer Success | Scoop.it

Anticipate disruptive strategy in a world of unicorns, black swans, and exponentials with these nine patterns of disruption.

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The Truth About Courageous Leadership - Lolly Daskal | Leadership

The Truth About Courageous Leadership - Lolly Daskal | Leadership | Customer Success | Scoop.it

As a coach, I spend a lot of time listening to leaders. Many of the things I hear probably wouldn’t be said to anyone else. But behind the scenes it is hard

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How great leaders inspire action

How great leaders inspire action | Customer Success | Scoop.it

Simon Sinek has a simple but powerful model for inspirational leadership -- starting with a golden circle and the question "Why?" His examples include Apple, Martin Luther King, and the Wright brothers ...

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