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The Significance Of Scalable Customer Service Support To Call Centers | The Magellan Solutions Blog

The Significance Of Scalable Customer Service Support To Call Centers | The Magellan Solutions Blog | Customer Service | Scoop.it
Written by: John Borillo Published by: Magellan Solutions Customer service is an integral part in running any kind of business.
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Wix Review 2014 | Create Your Own Stunning Website

Wix Review 2014 | Create Your Own Stunning Website | Customer Service | Scoop.it
Is Wix a good website builder for you? Click to see our Wix review and how they can help you create free websites at Website Builder Expert.
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The Power of Communication: The Value of Outsourcing Live Answering Service | Inbound Call Center Philippines Blog

The Power of Communication: The Value of Outsourcing Live Answering Service | Inbound Call Center Philippines Blog | Customer Service | Scoop.it
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Dubai Internet City and Dubai Outsource Zone Welcome 181 New Companies in 2013 - GlobalServices

Dubai Internet City and Dubai Outsource Zone Welcome 181 New Companies in 2013 - GlobalServices | Customer Service | Scoop.it
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Outsourcing Highest in Telecoms, But Media Shows Greatest Growth

Outsourcing Highest in Telecoms, But Media Shows Greatest Growth | Customer Service | Scoop.it
--Telecommunications remains the leading global industry for outsourcing, but the media sector saw the greatest growth in outsourcing activity in the last year, new research from Information Services Group, a leading technology insights, market intelligence and advisory services company, has found. Media outsourcing spending by annual contract value rose...
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Did You Know a Call Center Can Take Care of Your Customers? | Inbound Call Center Philippines Blog

Did You Know a Call Center Can Take Care of Your Customers? | Inbound Call Center Philippines Blog | Customer Service | Scoop.it
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6 Trends For Future Consumer Mobile Use

6 Trends For Future Consumer Mobile Use | Customer Service | Scoop.it

We now use our laptops, smartphones, and tablets for everything from documenting our children’s piano recitals to video-conferencing with international clients. In four years, it is estimated that there will be 8.2 billion active mobile devices in circulation worldwide, generating some $626 billion in mobile commerce alone. To give you some idea of how fast mobile technology is proliferating, global media data spiked by 81 percent in 2013—and yet emerging tech markets in countries like India are still nowhere close to the levels of mobile adoption we will certainly see in the years to come.

 

Business can now connect with consumers in ways that were almost unthinkable a few years ago, while marketing to them with a level of personalization that is nothing short of revolutionary. So to gain some powerful insights into the tech trends that are shaping the future, study this Portrait of a Mobile Consumer infographic from Vouchercloud, and take your marketing wisdom to new plateaus....


Via Jeff Domansky
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Jeff Domansky's curator insight, June 15, 2014 12:52 AM

Lots of valuable marketing insight provided in this infographic.

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How To Transform Online Connections Into Real-Life Relationships

How To Transform Online Connections Into Real-Life Relationships | Customer Service | Scoop.it

The vast majority of people “believe they are more connected today, but they are less relational,” says Keith Ferrazzi, author of the 2005 bestseller, Never Eat Alone, which was re-released with new material for the digital age. “All of our success in life is contingent on the relationships we have,” he says.

 

Fortunately, it’s possible to turn online connections into real-life ones. The problem is that most of us are taking the wrong approach to these relationships, says Ferrazzi, who is also CEO of Ferrazzi Greenlight, a research and consulting firm. We rely on serendipity to make things happen. Sometimes that works, but often it doesn’t.


Via The Learning Factor
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The Learning Factor's curator insight, June 18, 2014 9:17 PM

In decades past, only super-connectors could claim to have 500 professional acquaintances. Now, the “500+” number is ubiquitous on LinkedIn--but chances are you wouldn’t recognize many of these people on the street.

TeamHousingSolutions's curator insight, June 19, 2014 11:26 AM

Team Housing Solutions is learning this one!  Have you found any other ways to transform the online connection to real life business?

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Guest Post: When Business is Good, Customer Service Gets Tested

Customer service can appear to be intangible – hard to measure, and hard to track. It’s not an impossible metric.
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Are You One Of Them?: The Search For Level 1-2 Tech Support Agents | The Magellan Solutions Blog

Are You One Of Them?: The Search For Level 1-2 Tech Support Agents | The Magellan Solutions Blog | Customer Service | Scoop.it
Written by: John Borillo Published by: Magellan Solutions Many businesses have been adapting the concept of outsourcing technical
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The Answering Service: Nourishment for Your Small Biz | Inbound Call Center Philippines Blog

The Answering Service: Nourishment for Your Small Biz | Inbound Call Center Philippines Blog | Customer Service | Scoop.it
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How can mystery shoppers improve your customer service? - Retail Maxim

How can mystery shoppers improve your customer service? - Retail Maxim | Customer Service | Scoop.it
Mystery shoppers are an important part of modern customer service, but why should you use them to improve your business? In this blog, we tell how mystery shoppers will benefit your business!
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The Importance of Telephone Answering Service to Medical Spas | Inbound Call Center Philippines Blog

The Importance of Telephone Answering Service to Medical Spas | Inbound Call Center Philippines Blog | Customer Service | Scoop.it
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The Power of Communication: The Value of Outsourcing Live Answering Service | Inbound Call Center Philippines Blog

The Power of Communication: The Value of Outsourcing Live Answering Service | Inbound Call Center Philippines Blog | Customer Service | Scoop.it
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Captive Offshore Centers More Cost Effective Than Outsourcing

Captive Offshore Centers More Cost Effective Than Outsourcing | Customer Service | Scoop.it
A new study from the Everest Group reports that most global in-house offshore centers deliver more savings than offshore outsourcing.
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In with the new

In with the new | Customer Service | Scoop.it
“IN ANOTHER 20 YEARS shipbuilding in Poland may not exist any more,” says Krzysztof Kulczycki, one of the owners of Crist, a shipyard and builder of offshore...
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How Understanding Emotions Helps Improve Customer Service | Inbound Call Center Philippines Blog

How Understanding Emotions Helps Improve Customer Service | Inbound Call Center Philippines Blog | Customer Service | Scoop.it
It’s little things such as these that keep customers coming to patronize your business—and wanting more. It’s about speaking to their emotions, speaking to th
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How Engaging Are You?

How Engaging Are You? | Customer Service | Scoop.it
As I delve further into the world of Social Media, I am dumbfounded as to the quality; and in many cases, the lack of of customer interaction by local and national businesses and organizations. I rea…

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, June 9, 2014 12:45 AM

"Businesses and organizations that continue on this track will eventually end up with no one to engage with."


Well Said Patti!


Acknowledge the mistake, repair it, then elevate your product/service to "WOW" your #customer.

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65% Of Marketers Are Not Giving Consumers What They Want

65% Of Marketers Are Not Giving Consumers What They Want | Customer Service | Scoop.it

...Let’s start with the first excerpt shall we for this speaks directly to the ominous title of this article. Yes, while some will laud the 35% of marketers who are investing in a seamless or integrated shopping experience, I for one would rather focus on the 65% who are not and in turn not giving the consumer what they want.

 

The statistics come courtesy of a survey conducted by The E-tailing Group Inc. Perhaps even more troubling is the fact the 35% of the respondents who say they expect to offer a seamless shopping experience plan to do so in 2014 or 2015. Doesn’t that in turn mean the 65% who DON’T plan on offering this to consumers will go at least until 2016 before even beginning to plan for it?...


Via Jeff Domansky
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Jeff Domansky's curator insight, June 15, 2014 1:09 AM

There's a gap between what consumers want and what marketers are delivering and marketers are very slow to close the gap. Why is that?

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The Apple #CustExp...

The Apple #CustExp... | Customer Service | Scoop.it
It's about designing a great business
Apple full of smart people — they’re not dumb enough to ignore the competition. They have a strategy that allows them

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, June 15, 2014 8:01 PM

"While Android and Microsoft gleefully point out that Apple’s products are now taking features that those competitors have already had in their comparable products for some time, the thing that they don’t ‘get’ is that features aren’t the game — the overall customer experience is."


Do you agree with the above statement?

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Guest Post: When Business is Good, Customer Service Gets Tested

Customer service can appear to be intangible – hard to measure, and hard to track. It’s not an impossible metric.
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Empowered To Win Customers Over | Inbound Call Center Philippines Blog

Empowered To Win Customers Over | Inbound Call Center Philippines Blog | Customer Service | Scoop.it
The good news is that your “empowered agents” from an inbound call center can win customers over—for life. The way to do this is by listening more intently.
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Ditch the Attitude—It’s Bad for Business | Inbound Call Center Philippines Blog

Ditch the Attitude—It’s Bad for Business | Inbound Call Center Philippines Blog | Customer Service | Scoop.it
Remember that you’re in the business of serving people. Remind your phone agents to be professional and leave the attitude at home. Why not ditch it altogether?
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