Customer Services
10
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. Let's create great value for our customers and have a fabulous time doing it.
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36 Million Reasons To Use Social Media To Find Your Next Job [INFOGRAPHIC] | Twitter Tips And Updates From Buffer

36 Million Reasons To Use Social Media To Find Your Next Job [INFOGRAPHIC] | Twitter Tips And Updates From Buffer | Customer Services | Scoop.it

Yes, there are that many reasons your next job should be found through Social Media. In fact, this is the number of people that have used either Twitter, LinkedIn or Facebook for finding a job this year in America alone.


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The Best And Worst In Restaurant Customer Service - Forbes

The Best And Worst In Restaurant Customer Service - Forbes | Customer Services | Scoop.it
Where are diners happiest eating out? Increasingly, the answer is at fast-food restaurants, a new survey shows. Here's a look at which chains are still making customers smile -- and which are slipping in delivering quality customer service.
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Customer Service in Higher Education: Finding a Middle Ground - The Mentor

Great Article for customer services in education organization. 

 

Cheers
Poovan
www.mrnmrsfab.com

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Curation vs. Blogging: The Difference Is In The Focus

Curation vs. Blogging: The Difference Is In The Focus | Customer Services | Scoop.it

Robin Good: If curation is all about finding and sharing great content, what's the difference with what so many bloggers have been doing until now?

The difference, according to Deanna Dahlsad at Kitsch-Slapped, is in the focus. While bloggers often cover just about anything that intercepts their online wanderings, curators are characterized by a strong focus on a specific topic.  

 

Here is a key passage from her article: "Many bloggers spend their time selecting what they consider the best of what other people have created on the web and post it at their own sites, just like a magazine or newspaper.

 

Or they provide a mix of this along with writing or otherwise creating their own content. Not to split hairs, but curation involves less creation and more searching and sifting; curation’s more a matter of focused filtering than it is writing.


Because content curation is expected to be based on such focused filtering, it begins far more based on topic selection.

 

This is much different from blogging, where bloggers are often advised to “just begin” and let their voice and interests accumulate over time to eventually reveal a primary theme.

 

...

 

Some collectors just collect what they like as they stumble into it. …Sometimes, collectors just keep piling up stuff, no matter what it is. Even if this isn’t hoarding, it’s not-so-much of a purposeful pursuit.

 

But professional curators, those who manage collections for museums or other organizations, and serious collectors, they maintain a specific focus.

 

And rather than stumbling into items, they continually seek for specific items.

 

The definition dictates the curation — and everything from funding to their continued employment is based on how well their collection meets the collection’s definition.

 

While blogging success may be thought of in many different ways, the success of content curation lies in how well you define, search/research, and stick to your subject."

 

Rightful. 8/10

 

Full article: http://www.kitsch-slapped.com/2012/06/facts-questions-on-blogging-curating-collecting/ ;


Via Robin Good
Robin Good's comment, June 19, 2012 4:21 PM
Thank you Deanna for writing it!
AnneMarie Cunningham's curator insight, March 14, 2:13 PM

another explanation of curation

Everett Hudson's comment, March 22, 10:50 AM
you have great ideas. more please!
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Measure Your Social Customer Service Cost Savings « Radian6 - Social media monitoring tools, social media engagement software and social CRM and marketing from the industry leader in social analytics.

In customer service arenas, most companies have a pretty distinct idea of what it costs to tend to and resolve issues through typical channels, like a call center. To determine what it costs, you need...
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Is Your Customer Service Multichannel?

Is Your Customer Service Multichannel? | Customer Services | Scoop.it
If you focus on a single channel at the expense of others, you're neglecting a significant portion of your customer base. The same holds true for customer service.
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7 Customer Service Saboteurs to Avoid

7 Customer Service Saboteurs to Avoid | Customer Services | Scoop.it
You better hope you don’t encounter these seven kinds of shoppers.
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Customer service gets social in UK: News from Warc.com

Customer service gets social in UK: News from Warc.com | Customer Services | Scoop.it
The largest source of intelligence on marketing, advertising, media and research.
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Residents recycle 80,000 pounds of appliances

Residents recycle 80,000 pounds of appliances | Customer Services | Scoop.it

AURELIUS | There is a proper place for the dead — dead electronics, that is.

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My top six customer service experiences

My top six customer service experiences | Customer Services | Scoop.it
We talk about UI. We talk about retention and user acquisition. We talk about mobile and location...
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Video-Commerce.org » How To Be a Customer Service Champion with Social Video – Part 2

Video-Commerce.org » How To Be a Customer Service Champion with Social Video – Part 2 | Customer Services | Scoop.it

Please watch the Domino's Pizza video and be blown away - Poovan

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Social Networking Expert, Top Network Marketer, Internet Visionary and Philanthropist Chris Tinney Joins EvolvHealth

Social Networking Expert, Top Network Marketer, Internet Visionary and Philanthropist Chris Tinney Joins EvolvHealth | Customer Services | Scoop.it
In announcing his move, Tinney said, "EvolvHealth is the first to marry social networking and network marketing, thereby creating a unique and powerful way for people to build a strong income online, when they do things they're already doing every...
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Zoho Support Integrates Facebook, Twitter

Zoho Support Integrates Facebook, Twitter | Customer Services | Scoop.it

More and more companies making it easy to deliver customer service over social media - Poovan

 

Social Media Integration Enables Real-Time Customer Support, Engagement Pleasanton, CA (PRWEB) May 10, 2012 Zoho continues its effort to lead small and medium businesses successfully into the social sphere, announcing...

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Make your customer service actually serve your customers - Forbes

Make your customer service actually serve your customers - Forbes | Customer Services | Scoop.it
Drawn only to be washed away --Five Finger Death Punch,...
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Where in the World Is Online Customer Service? | Sci-Tech Today

Where in the World Is Online Customer Service? | Sci-Tech Today | Customer Services | Scoop.it

Respond time is the most important factor on Social Media. 

 

Cheers
Poovan
www.mrnmrsfab.com

 

 

Check out this interesting compilation of statistics, courtesy of CRM-software maker Parature, regarding the importance of high-quality online customer service and the state of service today.

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Content Curation On The Go: How To Discover and Distribute The Best News From Your Mobile Phone

Content Curation On The Go: How To Discover and Distribute The Best News From Your Mobile Phone | Customer Services | Scoop.it

Robin Good: Hard to believe but true: you can curate and publish while on the move by using one of the many mobile apps devoted specifically to news discovery and to publishing/distribution.

 

Francisco Rosales, the author behind SocialMouths, has prepared a valuable illustrated guide to finding 10 among the best mobile apps for news discovery and distribution.

 

Resourceful. 8/10

 

Full article: http://socialmouths.com/blog/2012/06/05/curate-content-from-your-smartphone/ ;


Via Robin Good
Poovan Devasagayam's comment, June 20, 2012 8:51 PM
Love this article. It's straight to the point. thanks for the app recommendations. It's really useful. - Poovan

Follow me back - http://www.scoop.it/t/social-media-pronto
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The Dunning-Kruger Effect: Why The Incompetent Don’t Know They’re Incompetent — PsyBlog

The Dunning-Kruger Effect: Why The Incompetent Don’t Know They’re Incompetent — PsyBlog | Customer Services | Scoop.it
“One of the painful things about our time is that those who feel certainty are stupid…”...
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5 Ways to Get Better Customer Service

5 Ways to Get Better Customer Service | Customer Services | Scoop.it

There have been many blog posts here about how you, as a freelancer, can give your clients great customer service ...

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3 Ways to Guarantee Customer Service Failure | Business 2 Community

3 Ways to Guarantee Customer Service Failure | Business 2 Community | Customer Services | Scoop.it
Chances are, your customer service just doesn’t generate the positive customer experience you want.
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Book Review: High Tech, High Touch Customer Service

Book Review: High Tech, High Touch Customer Service | Customer Services | Scoop.it
“What if you don’t want to use social media for your business?
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The Facebook IPO - Seven Reasons Why It's More Important Than All Other Tech IPOs ... Ever - Forbes

The Facebook IPO - Seven Reasons Why It's More Important Than All Other Tech IPOs ... Ever - Forbes | Customer Services | Scoop.it
Mark Zuckerberg, founder and CEO,of Facebook. (Photo credit: Wikipedia) Let's get this straight: I don't care what Mark Zuckerberg's paper wealth will be when Facebook goes public later this week.
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Infographic – Why Customer Care is Paramount Online

Infographic – Why Customer Care is Paramount Online | Customer Services | Scoop.it
In the digital age, customer service is no longer a simple case of having a conversation with your local shopkeeper. However, for online retailers, customer service is just as important (if not more so) than it has ever been.
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Outsourcing is so last year

Outsourcing is so last year | Customer Services | Scoop.it
FOR the past decade, technical support has been in the vanguard of globalisation.
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Audio Archive: Are You Listening to Your Customers? How to Build an Effective, Customer-Focused Enterprise | Social Media Today

Audio Archive: Are You Listening to Your Customers? How to Build an Effective, Customer-Focused Enterprise | Social Media Today | Customer Services | Scoop.it
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Conversation Agent: Top Reasons Why Your Customer Service Fails

Conversation Agent: Top Reasons Why Your Customer Service Fails | Customer Services | Scoop.it

NO 7 is the most overlooked by businesses. Managers spent time to bring in more customers and forgo existing. One example is mobile company offer over-the-top deal for accquiring new customer but existing customers feels neglected and short-changed. Do you know what's the cost of loosing one customer in your organisation? - Poovan

 

 

Fresh from a disastrous experience with a large bank that should know better and yet still treats customers as things to extract fees from at best, lesser people at worst (sadly this attitude is worst with women), I revisited some of the top...

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