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How is evolving customer service, what are the new innovations in the customer service field?
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How Customers Are Humiliating Brands Via Social Media - PSFK

How Customers Are Humiliating Brands Via Social Media - PSFK | customer service1 | Scoop.it
Online revenge has become a new battlefield where brands have to fight to protect their reputations.
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AMAZON privilégie l’expérience client au court-termisme du résultat : et ils explosent tous les standards de la satisfaction client …

AMAZON privilégie l’expérience client au court-termisme du résultat : et ils explosent tous les standards de la satisfaction client … | customer service1 | Scoop.it
Pour la 8ème année consécutive en 2012, AMAZON est arrivée 1ère au baromètre de…
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Hervé Bois's curator insight, January 26, 2013 1:04 PM

oui c'est l'évidence : soigner son client

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The omnichannel appetite grows. Can you feed it? – Bazaarvoice Blog

The omnichannel appetite grows. Can you feed it? – Bazaarvoice Blog | customer service1 | Scoop.it
Consumers are channel agnostic. They float freely between channels while shopping – often interacting with multiple brand properties at once. And they
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Ils se sont lancés sur les médias sociaux - Episode 1 : l'hôtellerie

Ils se sont lancés sur les médias sociaux - Episode 1 : l'hôtellerie | customer service1 | Scoop.it
A partir d'aujourd'hui, je souhaiterais vous proposer le lancement d'une nouvelle série d'articles expliquant les raisons ainsi que les méthodes de déve
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Case Study: Using LinkedIn, Twitter to Cultivate Local Relationships | Street Fight

Case Study: Using LinkedIn, Twitter to Cultivate Local Relationships | Street Fight | customer service1 | Scoop.it
Chicago-based Foiled Cupcakes is a delivery-only business, but by tapping into networks on LinkedIn and Twitter, and keeping a close watch over the reviews posted on sites like Yelp, owner Mari Luangrath has been able to cultivate relationships...
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Study: Top retailers leave 73% of customer tweets unanswered | Chain Store Age

Study: Top retailers leave 73% of customer tweets unanswered | Chain Store Age | customer service1 | Scoop.it
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Econsultancy's top 25 blog posts of 2012

Econsultancy's top 25 blog posts of 2012 | customer service1 | Scoop.it
It's been another busy year on the Econsultancy blog. Thanks to our wonderful and highly intelligent readers, our traffic has grown YOY, making 2012 our best year ever.
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GNC bridges in-store and online via QR codes - Software and technology - Mobile Commerce Daily

GNC bridges in-store and online via QR codes - Software and technology - Mobile Commerce Daily | customer service1 | Scoop.it
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Les réseaux sociaux servent les constructeurs auto tout au long du parcours d'achat | L'Atelier: Disruptive innovation

Les réseaux sociaux servent les constructeurs auto tout au long du parcours d'achat | L'Atelier: Disruptive innovation | customer service1 | Scoop.it
Les fabricants et distributeurs ont tout intérêt à investir les sites sociaux à la fois pour sensibiliser, attirer, connaître, mais aussi fidéliser les consommateurs potentiels.
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Influence des terminaux mobiles sur le parcours m-commerce | Marketing web mobile 2.0

Influence des terminaux mobiles sur le parcours m-commerce | Marketing web mobile 2.0 | customer service1 | Scoop.it
Découvrez les points clés du livre blanc de Tradedoubler pour mieux connaître les usages mobiles et définir votre stratégie m-commerce plus efficacement.
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5 Brands Flexing Their Content Muscles

5 Brands Flexing Their Content Muscles | customer service1 | Scoop.it
Content marketing is the hot thing. Here are five marketers that have it down pat.
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Designer Frames & Online Eyeglasses - $95 Rx Glasses | Warby Parker

Designer Frames & Online Eyeglasses - $95 Rx Glasses | Warby Parker | customer service1 | Scoop.it
Vintage inspired eyewear crafted from the highest quality acetate frames and fit with anti-reflective prescription lenses - complete prescription eyeglasses for $95.
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L2: A Think Tank for Digital Innovation » Social Sharing May Be Key To Monetizing Social Media

L2: A Think Tank for Digital Innovation » Social Sharing May Be Key To Monetizing Social Media | customer service1 | Scoop.it
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Beware the loyalty prophets of doom | Opinion | Marketing Week

Beware the loyalty prophets of doom | Opinion | Marketing Week | customer service1 | Scoop.it
‘The whole point of brand loyalty is that a small proportion of the market provides the majority of the profit’
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Amazon beats John Lewis to top customer satisfaction survey

Amazon beats John Lewis to top customer satisfaction survey | customer service1 | Scoop.it
Surprise, surprise! Amazon has come top of Foresee’s online customer satisfaction survey for the fifth year in a row.
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Les tendances retail de 2013 : omni-canal, technologie et expérience client » |

Les tendances retail de 2013 : omni-canal, technologie et expérience client » | | customer service1 | Scoop.it
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Ils se sont lancés sur les médias sociaux - épisode 2 : l'e-commerce

Ils se sont lancés sur les médias sociaux - épisode 2 : l'e-commerce | customer service1 | Scoop.it
Afin de comprendre les problématiques rencontrées par les entrepreneurs sur les médias sociaux, j'ai décidé de consacrer une rubrique complète au dé
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Les consommateurs recherchent une expérience d’achat cohérente – Les tweets de Connected Store » |

Les consommateurs recherchent une expérience d’achat cohérente – Les tweets de Connected Store » | | customer service1 | Scoop.it
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Vidéo - LeWEB’12 décrypté par ses participants et intervenants

Vidéo - LeWEB’12 décrypté par ses participants et intervenants | customer service1 | Scoop.it
Retour sur la 9ème édition du Web12 avec une vidéo tournée en compagnie de speakers, partenaires, participants et start-up présentes.
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Ebay centre ses magasins éphémères sur l'expérience mobile | L'Atelier: Disruptive innovation

Ebay centre ses magasins éphémères sur l'expérience mobile | L'Atelier: Disruptive innovation | customer service1 | Scoop.it
Le pure player a ouvert à Londres puis à Berlin deux boutiques dans lesquelles il était possible d'acheter avec son smartphone, mais aussi de se faire conseiller et former à la vente.
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- Etude marché, Conseil en stratégie : Marketing, Communication entreprise, Relation client - La Poste entreprise : Le'Hub

- Etude marché, Conseil en stratégie : Marketing, Communication entreprise, Relation client - La Poste entreprise : Le'Hub | customer service1 | Scoop.it
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The future of TV ads: product placement, second screen experiences, and freedom from interruption – Bazaarvoice Blog

The future of TV ads: product placement, second screen experiences, and freedom from interruption – Bazaarvoice Blog | customer service1 | Scoop.it
In Mad Men’s fourth season, fictional 60s ad genius Don Draper is celebrated for his spaghetti Western-inspired TV ad for Glo-Coat floor cleaner. The spot
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Twelve months of retail | Opinion | Marketing Week

Twelve months of retail | Opinion | Marketing Week | customer service1 | Scoop.it
The final weeks of the year are the most important in the retail calendar. There may only be a few short weeks to go but there’s plenty of time for retailers…
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