Customer Service World
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If Computers Could Read Your Customer Survey Responses… | The Taylor Reach Group Inc.

If Computers Could Read Your Customer Survey Responses… | The Taylor Reach Group Inc. | Customer Service World | Scoop.it
“Text Analysis technology”
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Colin Taylor TRG's curator insight, June 13, 12:38 PM

Looking at the uses, development and future potentials of Text Analysis Technology for your Customer Experience 

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Elevating the Customer Experience Through Social Channels [Infographic]

Elevating the Customer Experience Through Social Channels [Infographic] | Customer Service World | Scoop.it
From what they’re eating for breakfast to their thoughts on current events, people are increasingly turning to social media to voice their opinions and seek answers to their questions. Unfortunatel…
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The Customer Experience: What Makes the Best the Best - Part 1 | The Taylor Reach Group Inc.

The Customer Experience: What Makes the Best the Best - Part 1 | The Taylor Reach Group Inc. | Customer Service World | Scoop.it
What sets the organizations that deliver the best Customer Experiences apart from their peers? What can we learn from the best CX practitioners and how can we
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CX Journey™: If You Don’t Know Where You’re Going…

CX Journey™: If You Don’t Know Where You’re Going… | Customer Service World | Scoop.it
In today's post, I share two crucial steps that companies often miss when mapping the customer journey. Without doing these steps first, your mapping exercise could become frustrating and exhausting.
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The right way to start
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Customer Experience Expert Interview

Customer Experience Expert Interview | Customer Service World | Scoop.it
“An interview with Customer Experience Expert Colin Taylor who has 37+ years of experience helping companies deliver the Customer Experience”
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Colin Taylor TRG's curator insight, September 15, 2015 2:18 PM

I quite enjoyed my discussion with Leah and hope that you enjoy the interview - #custexp #custserv #cctr

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5 Things That Are Killing Your Customer Experience

5 Things That Are Killing Your Customer Experience | Customer Service World | Scoop.it
Companies have a bad habit of treating customers like a flakey guy would treat a girl he didn't care about. Once they have the customer, they don't want to deal with what it takes to manage that relationship.
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7 Reasons You Need to Be Using Social Media As Your Customer Service Portal

7 Reasons You Need to Be Using Social Media As Your Customer Service Portal | Customer Service World | Scoop.it
When most marketers and business owners think about the advantages of social media for their business, they think about attracting new customers to the business.
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ROI of Customer Experience | Customer Experience Matters

ROI of Customer Experience | Customer Experience Matters | Customer Service World | Scoop.it
Posts about ROI of Customer Experience written by Bruce Temkin, CCXP
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Experience Management: How to Deliver Integrated Customer Experiences | Constellation Research Inc.

Experience Management: How to Deliver Integrated Customer Experiences | Constellation Research Inc. | Customer Service World | Scoop.it
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Top 10 Customer Experience Influencers to Follow | Infinit Contact

Top 10 Customer Experience Influencers to Follow | Infinit Contact | Customer Service World | Scoop.it
“Much has been written and said about customer service and how it has evolved into being more of an experience for customers and not necessarily just service.”
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Colin Taylor TRG's curator insight, May 26, 2015 8:31 AM

Great List of Customer Experience Pros. If you are not following these folks you should. #custexp #cx #cem #custserv

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Five reasons your customer experience initiative is going to fail

Five reasons your customer experience initiative is going to fail | Customer Service World | Scoop.it
With apologies for the inflammatory headline, marketing is fooling itself about customer experience.
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5 Ways Customer Journey Mapping Can Transform Your Business Right Now | CustomerThink

5 Ways Customer Journey Mapping Can Transform Your Business Right Now | CustomerThink | Customer Service World | Scoop.it
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Moving From Service to Signature Experience

Moving From Service to Signature Experience | Customer Service World | Scoop.it
The Limitations of Service Service has always been and probably will always be critically important. Every viable company must provide for an acceptable and effective level of service in order to retain customers, avoid the cost associated with...
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How to Battle Customer Experience Fatigue - Customer Bliss

How to Battle Customer Experience Fatigue - Customer Bliss | Customer Service World | Scoop.it
Three actions (and the need for a lot of responses) to help you pull the customer experience work into focus.
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Customer service vs customer experience , what's the difference ?

Customer service vs customer experience , what's the difference ? | Customer Service World | Scoop.it
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3 Technology Trends That Are Transforming The Customer Experience

3 Technology Trends That Are Transforming The Customer Experience | Customer Service World | Scoop.it
To stay ahead of the competition, it’s important for marketing leaders to have an eye on trends that have the potential to accelerate—or disrupt—their business. At Opticon 2015, Mary Hamilton,…
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Replace Customer Service Departments with Customer Experience Teams

Replace Customer Service Departments with Customer Experience Teams | Customer Service World | Scoop.it

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Align your customer service and business goals

Align your customer service and business goals | Customer Service World | Scoop.it
Customer service must empower customers to engage through any medium and device on the customers’ terms and it must align closely to your business objectives.
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7 Ways to Create a Great Customer Experience Strategy

7 Ways to Create a Great Customer Experience Strategy | Customer Service World | Scoop.it
A recent report by Econsultancy for trends in Digital Marketing for 2014 asked companies to indicate the single most exciting opportunity for their organization
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How to Calculate Customer Experience | Evergage

How to Calculate Customer Experience | Evergage | Customer Service World | Scoop.it
Reaping the benefits that come from improved customer experience depends on your ability to measure and test your investments.
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Why make it personal? Personalisation vs contextualisation

Why make it personal? Personalisation vs contextualisation | Customer Service World | Scoop.it
This article explores the difference between personalisation and contextualisation and assesses the risks and benefits.
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CX Journey™: Customer Experience Isn't Just About Customer Service

CX Journey™: Customer Experience Isn't Just About Customer Service | Customer Service World | Scoop.it
It's that time of the year again... time to differentiate between "customer service" and "customer experience." It's a topic worthy of repeating regularly.
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