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5 Tips for Training Customer Service Agents

5 Tips for Training Customer Service Agents | Customer Service Today | Scoop.it
Customer service agents are your brand representatives, so are they equipped with the right tools for success?
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5 Steps for Building Customer Trust

5 Steps for Building Customer Trust | Customer Service Today | Scoop.it
Before customer loyalty comes customer trust. What steps should brands take to win over customers and gain their long-term loyalty?
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What Women Entrepreneurs Can Teach Us About Customer Service

What Women Entrepreneurs Can Teach Us About Customer Service | Customer Service Today | Scoop.it
Empathy and collaboration are just two of the characteristics of successful customer service programs women entrepreneurs have pioneered.
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Got a customer complaint? Deal with it on a Private Social Network | Enterprise Social Network Blog - tibbr

Got a customer complaint? Deal with it on a Private Social Network | Enterprise Social Network Blog - tibbr | Customer Service Today | Scoop.it
New research shows enterprise social networking enables businesses to speed up the response time and quality of response to customers. Find out how with tibbr. (RT @tibbr: 70% of business is lost due to poor customer service..
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What Women Entrepreneurs Can Teach Us About Customer Service

What Women Entrepreneurs Can Teach Us About Customer Service | Customer Service Today | Scoop.it
Empathy and collaboration are just two of the characteristics of successful customer service programs women entrepreneurs have pioneered.
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Zappos tops record for longest customer service call

Zappos tops record for longest customer service call | Customer Service Today | Scoop.it
Zappos, the customer-service-obsessed web retailer, broke its internal record for longest call with a customer. The winning time to beat is now a ridiculous nine hours and 37 minutes. On the phone....
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Customer Experience Better In-Store Than Online, Say Mobile ...

Customer Experience Better In-Store Than Online, Say Mobile ... | Customer Service Today | Scoop.it
In-store shopping beats the e-commerce experience across numerous customer service and relationship measures, while online shopping wins for research and pricing, according. ...
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10 Steps to Customer Satisfaction with Live Chat

10 Steps to Customer Satisfaction with Live Chat | Customer Service Today | Scoop.it
Live chat can serve as an effortless and effective channel for customer service and sales when tailored to customers’ needs.
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Customer Experience Better In-Store Than Online, Say Mobile ...

Customer Experience Better In-Store Than Online, Say Mobile ... | Customer Service Today | Scoop.it
In-store shopping beats the e-commerce experience across numerous customer service and relationship measures, while online shopping wins for research and pricing, according. ...
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Customer Service is Key For Private Jet Airlines | CustomerThink

Customer Service is Key For Private Jet Airlines | CustomerThink | Customer Service Today | Scoop.it
Customer Service is Key For Private Jet Airlines http://t.co/0V01Cg37 #helpdesk #cs #customer #service #estream
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Customer Service is Key For Private Jet Airlines | CustomerThink

Customer Service is Key For Private Jet Airlines | CustomerThink | Customer Service Today | Scoop.it
Customer Service is Key For Private Jet Airlines http://t.co/0V01Cg37 #helpdesk #cs #customer #service #estream
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Customer Service In Social Media | Visual.ly

Customer Service In Social Media | Visual.ly | Customer Service Today | Scoop.it
Companies are realizing that taking care of their customers via social media is vital to their success.
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Got a customer complaint? Deal with it on a Private Social Network | Enterprise Social Network Blog - tibbr

Got a customer complaint? Deal with it on a Private Social Network | Enterprise Social Network Blog - tibbr | Customer Service Today | Scoop.it
New research shows enterprise social networking enables businesses to speed up the response time and quality of response to customers. Find out how with tibbr. (RT @tibbr: 70% of business is lost due to poor customer service..
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