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Watch this Tesla Model S Run Over a Samsung Galaxy S6

Watch this Tesla Model S Run Over a Samsung Galaxy S6 | Customer Service & Support Excellence | Scoop.it
Need your next phone to survive the weight of a Tesla Model S? Perhaps you should buy a Samsung Galaxy S6.

Via Marty Koenig
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Too Much Profit Can Doom Your Company

Too Much Profit Can Doom Your Company | Customer Service & Support Excellence | Scoop.it
Comparing Microsoft and Amazon.

Via Richard Meyer
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When Social Media Is Not Your Best Marketing Strategy

When Social Media Is Not Your Best Marketing Strategy | Customer Service & Support Excellence | Scoop.it

Despite the hype, social media may not be your best approach when it comes to reaching your customers. Here are some questions to help determine whether to...

 

Many small businesses think they have to be active in social media just because it's become such a central part of big brand marketing and pop culture. I get it. It's starting to feel like if you're not in social media, you're not doing real marketing anymore. And in many categories, that may be true. Social media has become the great connector, aligning brands and customers in real time in ways never seen in marketing.

 

But you can't just jump into social media because you feel obligated. You need a plan of attack that makes sense for your brand and your customer. It may not make sense for your customer to engage. The key is to know when using social media fits strategically with what you are trying to accomplish. It starts with knowing what your brand is about and how your customers live their lives -- a marketing fundamental no matter the medium.

 

If you have a more private brand with customers who don't want to share their stories, you probably have no business using social media channels to connect with them. Here are some key factors to consider when determining what role social media plays in your marketing strategy...


Via Jeff Domansky, Altamash Hamayon Khan
Altamash Hamayon Khan's insight:

I guess thats important.

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WEDCBiz's curator insight, June 4, 2013 9:37 AM

Not only do we need to determine whether or not to use social media, but we also need to figure out which platforms are most relevant and effective.

Jeff Domansky's curator insight, June 4, 2013 6:19 PM

Here's a set of useful tips on how to decide when and if social media should be part of your marketing strategy. As the author says, it's not for every business.

Robyn Mather's curator insight, June 8, 2013 2:59 PM

Using social media is not the strategy, but using social platforms to help you meet your objectives is a strategy. Great article

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Find a Large Audience at the Corner of Keywords and Content | Jay Baer's blog

Find a Large Audience at the Corner of Keywords and Content | Jay Baer's blog | Customer Service & Support Excellence | Scoop.it

Heard this one before? “If you create great content you will find a large audience.” It’s nonsense. Or at the very least, it’s idealistic. It’s like if you make great music you’ll become a rock star. The number of great bands that are painfully undiscovered is, well, painful. You need to create something great and be discovered.

 

In my articles I tend to focus on the “create something great” half of the formula. Today I’ll focus on the “be discovered” part, which is largely a mechanical exercise you may not understand—or have never considered....


Via Jeff Domansky
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Jeff Domansky's curator insight, June 6, 2013 1:19 PM

Sure great content matters but if it's not found, you lose.

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Service Contractor Radio Show - Episode 6 | Service Excellence ...

Service Contractor Radio Show - Episode 6 | Service Excellence ... | Customer Service & Support Excellence | Scoop.it
The Service Contractor Radio Show is designed to give weekly wisdom and training to the Residential Service Trades: Plumbers, Electricians, & Air Conditioning.
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When Social Media Is Not Your Best Marketing Strategy

When Social Media Is Not Your Best Marketing Strategy | Customer Service & Support Excellence | Scoop.it

Despite the hype, social media may not be your best approach when it comes to reaching your customers. Here are some questions to help determine whether to...

 

Many small businesses think they have to be active in social media just because it's become such a central part of big brand marketing and pop culture. I get it. It's starting to feel like if you're not in social media, you're not doing real marketing anymore. And in many categories, that may be true. Social media has become the great connector, aligning brands and customers in real time in ways never seen in marketing.

 

But you can't just jump into social media because you feel obligated. You need a plan of attack that makes sense for your brand and your customer. It may not make sense for your customer to engage. The key is to know when using social media fits strategically with what you are trying to accomplish. It starts with knowing what your brand is about and how your customers live their lives -- a marketing fundamental no matter the medium.

 

If you have a more private brand with customers who don't want to share their stories, you probably have no business using social media channels to connect with them. Here are some key factors to consider when determining what role social media plays in your marketing strategy...


Via Jeff Domansky
more...
Jeff Domansky's curator insight, June 4, 2013 6:19 PM

Here's a set of useful tips on how to decide when and if social media should be part of your marketing strategy. As the author says, it's not for every business.

Robyn Mather's curator insight, June 8, 2013 2:59 PM

Using social media is not the strategy, but using social platforms to help you meet your objectives is a strategy. Great article

Altamash Hamayon Khan's curator insight, May 11, 2015 6:18 AM

I guess thats important.

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On Newsstands, Allure of the Film Actress Fades

On Newsstands, Allure of the Film Actress Fades | Customer Service & Support Excellence | Scoop.it

Film stars are no longer the reader magnets they once were, so magazines are turning to TV actors, reality stars and musicians. Pity the poor Hollywood film stars: they can’t open movies the way they used to and now they can’t sell magazines. Even a few years ago, the prize for a magazine editor was in luring an A-list Hollywood star onto the cover.

 

But just as much critical attention has shifted to television from theatrical releases, readers are now more likely to pick up a magazine featuring a television actor, reality star or musician. “There was a day when movie stars were the gold standard for magazines,” said Jess Cagle, the managing editor of Entertainment Weekly, where the frequency and sales of TV-oriented covers are catching up with film covers. “But movie stars are less revered than they used to be, and also audiences have shifted their allegiance in large part to television.”


Via Jeff Domansky
Altamash Hamayon Khan's insight:

 “There was a day when movie stars were the gold standard for magazines,”

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malek's curator insight, June 6, 2013 10:47 AM

"Don't ask, Don't tell". Women are not drawn to 'celebrities' that just sit there, look pretty and don't say anything.

Jeff Domansky's curator insight, June 6, 2013 1:29 PM

Why would magazines be immune from the impact of social media and cultural change? Traditional media must adapt or fail.

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What does Learning Look Like?

What does Learning Look Like? | Customer Service & Support Excellence | Scoop.it

"A while ago, I created this poster A Tale of Two Classrooms.  It wasn't meant as a statement of Classroom B is best.  It wasn't even meant as a statement of Classroom A is awful.  It was meant as a representation of Classroom A and B."


Via Kathleen McClaskey
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Stephen Gwilliam's curator insight, January 8, 2013 4:15 PM

Krissy Venosdale revised her Classroom A and Classroom B poster recently to represent "What does Learning Look Like". Some of these Classroom B descriptors indicate a learner-centered environment. What are some other descriptions that you would include?

 

Here are some of Krissy's thoughts behind Learning:

 

"Learning is a journey.  Our kids change. The world changes.  We change as teachers.  This morning, I made a revised version of Classroom A versus Classroom B.  As someone pointed out, it’s not a black and white issue. There is so much grey and so much individual choice.  I’m not saying A or B is better for everyone. I’m saying you’ve gotta think and really understand what you want learning to look like in your classroom."

Shirley Pepper's curator insight, April 23, 2013 5:21 PM

A clear visual

Pilar Castro's curator insight, May 21, 2013 11:48 AM

Es fundamental movernos de un enfoque centrado en la enseñanaza a un enfoque centrado en el aprendizaje.

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To Motivate People, Give Them Something to Be Proud Of

To Motivate People, Give Them Something to Be Proud Of | Customer Service & Support Excellence | Scoop.it
Money is not the best motivator....

And the good news is: it works both for GenY and baby-boomers!


Via Sabrina Murphy
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A lesson in customer service: Pan Pacific Hotel, Seattle

A lesson in customer service: Pan Pacific Hotel, Seattle | Customer Service & Support Excellence | Scoop.it
I was just thinking that great customer service means treating everybody that the business deals with as if they will be a great customer, whether or not they already are. Last night after I got off work, I hopped on a bus to the ...

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A lesson in customer service: Pan Pacific Hotel, Seattle

A lesson in customer service: Pan Pacific Hotel, Seattle | Customer Service & Support Excellence | Scoop.it
I was just thinking that great customer service means treating everybody that the business deals with as if they will be a great customer, whether or not they already are. Last night after I got off work, I hopped on a bus to the ...

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12 most inspired online resources to spark creativity | PR Daily

12 most inspired online resources to spark creativity | PR Daily | Customer Service & Support Excellence | Scoop.it

With today’s tight education budgets, art and other creative programs are usually the first to go in our schools. MBA programs have the means but don’t teach it. Rather than working together as a society to develop our abilities in this area, we are diminishing the very skills that are essential for sustainable success in a future that is only becoming more competitive. 

So nurturing your creative spirit only makes sense. It is pleasurable, fulfilling, and business smart. As a creative director, I use several resources to help fuel my passion; I believe others can benefit from them, too—no matter your profession. To make a mark in today’s world, we should all start thinking of ourselves as working in creative fields. 

Following, in no particular order, are some of my go-to online resources for creative inspiration...


Via Jeff Domansky
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Jeff Domansky's curator insight, January 4, 2013 11:41 PM

Enjoyable list of sites to inspire your creativity...

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Business Articles - How Businesses May Benefit From Providing Online Support? - Amazines.com Article Search Engine

Business Articles - How Businesses May Benefit From Providing Online Support? - Amazines.com Article Search Engine | Customer Service & Support Excellence | Scoop.it
Articles from TIM BURRIS - Live chat support is increasingly becoming popular with online retail and service organizations.

Via Shelly Miessner
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500+ Places to Syndicate Your Content

500+ Places to Syndicate Your Content | Customer Service & Support Excellence | Scoop.it

Listed below is my MASSIVE list of 500+ Websites Where you can syndicate your content around the web… Over 500+ Sites where you can guest post, contribute articles, submit links, news, etc…


Via Jeff Domansky
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Jeff Domansky's curator insight, June 3, 2015 3:41 AM
Kim Roach's list is a great resource for bloggers and those who want to guest blog
Luis Cano's curator insight, June 3, 2015 8:16 PM

The more exposure the better for your post ... extensive list were you can syndicate your content ...

Juanika S. Freeman's curator insight, June 5, 2015 3:19 PM

Need a list of places to send your content.  Check this out!!

www.OneTechGirl.com

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Bad Customer Service/PR: These Companies Leave You Hanging – Infographic

Bad Customer Service/PR: These Companies Leave You Hanging – Infographic | Customer Service & Support Excellence | Scoop.it
The average person wastes two days each year on hold. And if anyone knows the pain of placing calls, it’s the assistants at Fancy Hands. Fancy Hands is a New York startup that matches busy cl...
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My Oatmeal Kisses: Top Educational Websites for Kids & Teen.

My Oatmeal Kisses: Top Educational Websites for Kids & Teen. | Customer Service & Support Excellence | Scoop.it

Via Dr. Susan Bainbridge
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Service Excellence Winner | Midwest Center for Youth and Families

This month's Service Excellence Award winner is Kerrie Brubaker. Kerrie embraces the challenge and responsibility to demonstrate Service Excellence by 1.) Treating everyone as a guest, 2.) Demonstrating professionalism ...
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Healdsburg's Excellent Service Workshop Gains Mo-mentum ...

Healdsburg's Excellent Service Workshop Gains Mo-mentum ... | Customer Service & Support Excellence | Scoop.it
Incentive of a free pie for those businesses that register by March 16 for weeklong training April 30 to May 9 for Healdsburg business community.
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Why Gary Vaynerchuk's New Social Media Strategy Should Change The Way You Do Business

Why Gary Vaynerchuk's New Social Media Strategy Should Change The Way You Do Business | Customer Service & Support Excellence | Scoop.it

Today, Gary Vaynerchuk starts “tripling down” on content – because “doubling down” doesn’t begin to describe how important he thinks it is. The social media expert is relaunching his blog today. Why? “The more content I can put out, the more luck I have,” he says.

 

He’s redeployed an employee at VaynerMedia, his social media consultancy, to “shadow my life,” follow him around, record his conversations and remarks, and turn them into social media content. “I’ve built the infrastructure around me to become a greater content provider,” he says. “I have someone calling me at the end of the day – there’s now someone in my life pestering me for content.” W

 

hat’s more, Vaynerchuk believes it’s only a matter of time before this “tracker” arrangement becomes common. “Content is the cost of entry to relevance in today’s society,” he says. “The top 1-5% [of executives and social media personalities] in the next few years will have full-time content people around them. There are going to be 500 to 5000 people at this time next year who employ a full-time content person.”...


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Jeff Domansky's curator insight, June 6, 2013 1:47 PM

A marketing game changer? Hard to say. My good friend Rich Becker had a great comment: "Quantity of content doesn't always equal quality of content." Lots of people follow everything Vaynerchuk says because he's bigger than life. Time will tell whether others jump on board this approach.

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Leadership Medina County honors five for excellence - Plain Dealer

Leadership Medina County honors five for excellence - Plain Dealer | Customer Service & Support Excellence | Scoop.it
Plain Dealer
Leadership Medina County honors five for excellence
Plain Dealer
Excellence in Education Leadership: William J. Koran, Class of 1995.
Altamash Hamayon Khan's insight:

Great This is good.

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Sex Addiction Is A Myth (From a Guy Who's Been There) | YourTango

Sex Addiction Is A Myth (From a Guy Who's Been There) | YourTango | Customer Service & Support Excellence | Scoop.it

"I'm no different than many other men who've had ample opportunity (and, some may say, questionable judgement). I slept with a few hundred women — including a handful of prostitutes — most of whom I met online..... Running on adrenaline, I burned through my savings on bar tabs, hotel rooms and air tickets......I was frequently cavalier, impatient and judgmental. I hurt some women's feelings along the way. I had gone from committed husband to committed player and rarely stopped to consider the impact my philandering was having on other people.......(but) I never saw myself as a sex addict. What I was addicted to was the rush I got from being desired........ Sex itself was a diversion. Nothing more than a means of trying to escape a misery that shadowed my every move......But it was a diversion that I came to enjoy, even relish, and for a time I had no regrets.........I’ve made choices about the women I slept with. I was able to walk away. And I had standards.......Was I in need of help — or was I just loose?......I may have been compulsive, impulsive, and even a bit stupid at times, but I’ve always been in control."


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Bad Customer Service/PR: These Companies Leave You Hanging – Infographic

Bad Customer Service/PR: These Companies Leave You Hanging – Infographic | Customer Service & Support Excellence | Scoop.it
The average person wastes two days each year on hold. And if anyone knows the pain of placing calls, it’s the assistants at Fancy Hands. Fancy Hands is a New York startup that matches busy cl...
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6 Habits of Remarkably Likeable People

6 Habits of Remarkably Likeable People | Customer Service & Support Excellence | Scoop.it
They're charming. They're genuine. And they can make an entire room full of people smile.

Via Etienne Saclier d'Arquian, Jean-Philippe D'HALLUIN, Metta Solutions
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To Motivate People, Give Them Something to Be Proud Of

To Motivate People, Give Them Something to Be Proud Of | Customer Service & Support Excellence | Scoop.it
Money is not the best motivator....

And the good news is: it works both for GenY and baby-boomers!


Via Sabrina Murphy
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How Can Brands Build Loyalty Through Facebook? - AllFacebook

AllFacebookHow Can Brands Build Loyalty Through Facebook?AllFacebookSubway has a pretty tasty deal with CityVille players.

Via Caroline Cooper
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