Best Help Desk Ap...
Follow
Find
997 views | +0 today
Best Help Desk Apps For Small Businesses
Best Help Desk Apps For Small Businesses
This Topic is all about customer service
Curated by GetApp
Your new post is loading...
Your new post is loading...
Scooped by GetApp
Scoop.it!

Loc8 Mobile Review - Asset Management, Help Desk, and Service Mobility

Loc8 Mobile Review - Asset Management, Help Desk, and Service Mobility | Best Help Desk Apps For Small Businesses | Scoop.it
Loc8 Mobile Review - The all-in-one asset, help desk, maintenance and mobility solution.
GetApp's insight:


As companies grow to meet the increasing demand of their customers, maintaining a firm handle on assets can become a challenge. Lumping all of your facilities, trucks, equipment and other assets into a spreadsheet can create more problems than it solves. In the modern economy, companies need a streamlined asset management solution, andLoc8.com offers that and much more.

more...
Scooped by GetApp
Scoop.it!

Zendesk Tutorial Videos

Zendesk Tutorial Videos | Best Help Desk Apps For Small Businesses | Scoop.it
With this Zendesk Tutorial Videos we want to educate users about features and specific functions of this software.
GetApp's insight:

The objective is to help users to increase the benefits that they can get from Zendesk and give insights about Zendesk´s features and usability.


In this article you will find video tutorials on the following topics:

  1. Zendesk Triggers
  2. Reporting and Analytics Basic
  3. Zendesk Advanced Analytics and Reporting
  4. Working with Zendesk Tickets 
more...
No comment yet.
Scooped by GetApp
Scoop.it!

Freshdesk Feature Update - Watch Your Tickets And Gamify Your Helpdesk

Freshdesk Feature Update - Watch Your Tickets And Gamify Your Helpdesk | Best Help Desk Apps For Small Businesses | Scoop.it
There are solutions in our ecosystem that we need to write about on a regular basis.  Freshdesk is one of them. This is because the solution is rapidly i
GetApp's insight:

Five new languages, including Chinese, Danish, Japanese, Danish, Polish, and Russian, have been added to the roster of languages supported by Freshdesk. This brings the total number of languages supported by the application to 16.  This means that you can now support your increasing base of users in their native language, eliminating superfluous translation costs.

more...
No comment yet.
Scooped by GetApp
Scoop.it!

GimeTalk Review -- Interact with The Customers that Visit your Website

GimeTalk Review -- Interact with The Customers that Visit your Website | Best Help Desk Apps For Small Businesses | Scoop.it
Gimetalk review a live chat app to interact with the people visiting your website
more...
No comment yet.
Scooped by GetApp
Scoop.it!

Compare Help Scout vs. Desk.com | Help Desk Apps Comparison Table

Compare Help Scout vs. Desk.com | Help Desk Apps Comparison Table | Best Help Desk Apps For Small Businesses | Scoop.it

For your customers only the best! Decide for an amazing help desk software in the cloud with this comparison of Desk.com vs. Help Scout. You can see the average rating, screenshots, features, and much more. 

more...
No comment yet.
Scooped by GetApp
Scoop.it!

What Type Of Live Chat Software Is Right For You?

What Type Of Live Chat Software Is Right For You? | Best Help Desk Apps For Small Businesses | Scoop.it
Guide on how to choose and compare Live Chat Software as a SaaS or download
GetApp's insight:

The benefits promised by live chat software providers include a greater customer satisfaction, higher customer loyalty, a higher conversion rate, and lower service costs. But will these benefits also work out for your business? And what type of software should you try?

more...
No comment yet.
Rescooped by GetApp from MarketingHits
Scoop.it!

Seven Options to Deliver Better Customer Service with a Shrinking Budget

Seven Options to Deliver Better Customer Service with a Shrinking Budget | Best Help Desk Apps For Small Businesses | Scoop.it
“Sorry, Mr. Contact Center Manager, Carl, but next year’s budget for contact center customer service will go down by five percent. We expect you to provide the same level of customer service and even increase our Net Promoter Score. We all have to do more with less.”

If this sounds like your last budget discussion with your boss, you are probably already thinking about how you can meet this challenge. You know you can’t cut on resources because that hits your ability to meet service levels, and you also know that customers expect you to be open longer and respond faster to all of the channels a modern contact center customer service operation is expected to provide.
Via Brian Yanish - MarketingHits.com
more...
Koen Vanderhoydonk's curator insight, December 25, 2012 3:13 PM

This also applies on Banking activities, where outsourcing is a very important element of our sectors future.

Rescooped by GetApp from Leadership and Management
Scoop.it!

Social Media and Customer Service - Business 2 Community

Social Media and Customer Service - Business 2 Community | Best Help Desk Apps For Small Businesses | Scoop.it
MediaPost CommunicationsSocial Media and Customer ServiceBusiness 2 CommunityDetermining the return on investment of social media is one of those issues that has troubled social professionals (ok, mostly marketers) since social networks took things...

Via Rami Kantari
more...
No comment yet.
Scooped by GetApp
Scoop.it!

Comparison of Freemium Customer Service Apps | GetApp

Comparison of Freemium Customer Service Apps | GetApp | Best Help Desk Apps For Small Businesses | Scoop.it

We have compared Zoho Support, Help Scout and Desk.com. 3 leading customer service apps in the cloud that offer a freemium plan for users of their software.

more...
No comment yet.
Scooped by GetApp
Scoop.it!

Comparison of 3 Customer Support Apps USA | GetApp

Comparison of 3 Customer Support Apps USA | GetApp | Best Help Desk Apps For Small Businesses | Scoop.it

The table below compares Help Scout, Freshdesk and TeamSupport. Check out product details such as features, pricing, target market and supported languages.

more...
No comment yet.
Scooped by GetApp
Scoop.it!

Five Best Help Desk Apps That Help You Serve Customers Better

Five Best Help Desk Apps That Help You Serve Customers Better | Best Help Desk Apps For Small Businesses | Scoop.it
article about the best help desk apps for business
GetApp's insight:

Along with integrating multiple channels and devices into a single solution, cloud-based solutions offer the twin benefits of costs and mobility. Thus, you can access your help desk from anywhere at a fraction of the cost of an on-premise solution.


Listed below are five best help desk apps that might help you.

more...
No comment yet.
Scooped by GetApp
Scoop.it!

Lexity Review - Beneficial Suite of Apps For eCommerce Owners

Lexity Review - Beneficial Suite of Apps For eCommerce Owners | Best Help Desk Apps For Small Businesses | Scoop.it
Lexity review - set of tools for e-commerce websites including real-time analytics, visitor tracking and several other insights.
GetApp's insight:

With Lexity Live, you will be able to monitor your site and customer activity in real-time, chat with your visitors and encourage closing of sales. You can look at your site traffic and revenue, get marketing insights you can use for more sales and view the trends of your store to look for peaks and drops. These tools will let you be more educated and informed on your store’s progress, get marketing advice and use the data to improve your success in the future

more...
No comment yet.
Scooped by Christophe Primault
Scoop.it!

Manage Customer Service Workflow

Manage Customer Service Workflow | Best Help Desk Apps For Small Businesses | Scoop.it
See how to manage customer service workflow with CloudWork integrations. We share five examples using Desk.com to help you automate customer support.
more...
No comment yet.
Scooped by Christophe Primault
Scoop.it!

Excellent Customer Service: 10 Reasons to Pay Attention

Excellent Customer Service: 10 Reasons to Pay Attention | Best Help Desk Apps For Small Businesses | Scoop.it
Here are 10 reasons to pay attention to excellent customer service: Excellent customer service builds trust and confidence. Customer service builds brand awareness and brand confidence. Customer service builds trust.
more...
No comment yet.
Scooped by GetApp
Scoop.it!

Helpdesk Managers: Get Your Mojo Back - Review of Mojo Helpdesk

Helpdesk Managers: Get Your Mojo Back - Review of Mojo Helpdesk | Best Help Desk Apps For Small Businesses | Scoop.it
Review of Mojo Helpdesk a web-based ticket tracking and help desk app that integrates with email to enable support via email.
more...
No comment yet.
Scooped by GetApp
Scoop.it!

Dell World 2012: An Update on Dell’s Journey

Here's my take on Dell’s progress towards becoming an end-to-end solutions company, and its directions in the SMB market.
more...
No comment yet.
Scooped by GetApp
Scoop.it!

Your Marketing Plan: The Key to Your Investment Pitch - DIY Marketers

Your Marketing Plan: The Key to Your Investment Pitch - DIY Marketers | Best Help Desk Apps For Small Businesses | Scoop.it
Winning investors’ confidence is critical for gathering funds to start or grow your business. You will need to convince investors to share your passions, while credibly conveying your ability to deliver on your vision.
more...
No comment yet.
Scooped by GetApp
Scoop.it!

The "Miracle on 34th Street" Guide to Customer Service - Think ...

The "Miracle on 34th Street" Guide to Customer Service - Think ... | Best Help Desk Apps For Small Businesses | Scoop.it
Just take a moment to evaluate St. Nick's behavior in Miracle on 34th Street and you will discover that under his white beard lies the face of an experienced customer service professional. When Macy's hired Santa Claus, their ...
more...
No comment yet.
Scooped by GetApp
Scoop.it!

[Infographic] Improve Your Customer Service - "Destination Customer Satisfaction"

GetApp has prepared an infographic to educate small business owners about the dangers of poor customer service and ways how to improve it.
more...
No comment yet.
Scooped by GetApp
Scoop.it!

Save Money And Time By Making Better Use Of The Tools You Already Have -- Review Of Help Scout

Save Money And Time By Making Better Use Of The Tools You Already Have -- Review Of Help Scout | Best Help Desk Apps For Small Businesses | Scoop.it
Review of HelpScout customer support and SCRM app...
more...
No comment yet.
Scooped by GetApp
Scoop.it!

Answer Your Customers Questions Right When They Have Them -- Userlike Live Chat Review

Answer Your Customers Questions Right When They Have Them -- Userlike Live Chat Review | Best Help Desk Apps For Small Businesses | Scoop.it
Review of Userlike a live chat software for websites and iOS apps...
more...
No comment yet.