Loc8 Mobile Review - The all-in-one asset, help desk, maintenance and mobility solution.
As companies grow to meet the increasing demand of their customers, maintaining a firm handle on assets can become a challenge. Lumping all of your facilities, trucks, equipment and other assets into a spreadsheet can create more problems than it solves. In the modern economy, companies need a streamlined asset management solution, andLoc8.com offers that and much more.
There are solutions in our ecosystem that we need to write about on a regular basis. Freshdesk is one of them. This is because the solution is rapidly i
Five new languages, including Chinese, Danish, Japanese, Danish, Polish, and Russian, have been added to the roster of languages supported by Freshdesk. This brings the total number of languages supported by the application to 16. This means that you can now support your increasing base of users in their native language, eliminating superfluous translation costs.
For your customers only the best! Decide for an amazing help desk software in the cloud with this comparison of Desk.com vs. Help Scout. You can see the average rating, screenshots, features, and much more.
Guide on how to choose and compare Live Chat Software as a SaaS or download
The benefits promised by live chat software providers include a greater customer satisfaction, higher customer loyalty, a higher conversion rate, and lower service costs. But will these benefits also work out for your business? And what type of software should you try?
“Sorry, Mr. Contact Center Manager, Carl, but next year’s budget for contact center customer service will go down by five percent. We expect you to provide the same level of customer service and even increase our Net Promoter Score. We all have to do more with less.”
If this sounds like your last budget discussion with your boss, you are probably already thinking about how you can meet this challenge. You know you can’t cut on resources because that hits your ability to meet service levels, and you also know that customers expect you to be open longer and respond faster to all of the channels a modern contact center customer service operation is expected to provide.
Via Brian Yanish - MarketingHits.com
MediaPost CommunicationsSocial Media and Customer ServiceBusiness 2 CommunityDetermining the return on investment of social media is one of those issues that has troubled social professionals (ok, mostly marketers) since social networks took things...
article about the best help desk apps for business
Along with integrating multiple channels and devices into a single solution, cloud-based solutions offer the twin benefits of costs and mobility. Thus, you can access your help desk from anywhere at a fraction of the cost of an on-premise solution.
Listed below are five best help desk apps that might help you.
Lexity review - set of tools for e-commerce websites including real-time analytics, visitor tracking and several other insights.
With Lexity Live, you will be able to monitor your site and customer activity in real-time, chat with your visitors and encourage closing of sales. You can look at your site traffic and revenue, get marketing insights you can use for more sales and view the trends of your store to look for peaks and drops. These tools will let you be more educated and informed on your store’s progress, get marketing advice and use the data to improve your success in the future
Here are 10 reasons to pay attention to excellent customer service: Excellent customer service builds trust and confidence. Customer service builds brand awareness and brand confidence. Customer service builds trust.
Winning investors’ confidence is critical for gathering funds to start or grow your business. You will need to convince investors to share your passions, while credibly conveying your ability to deliver on your vision.
Just take a moment to evaluate St. Nick's behavior in Miracle on 34th Street and you will discover that under his white beard lies the face of an experienced customer service professional. When Macy's hired Santa Claus, their ...