Customer Service is often a weakening point of several companies, but it can turn out to be straightining, a key factor for customers to select suppliers. What are customers demanding and how? Is Customer Service evolving according to new technologies?
The holiday season is NOT all fun and festivities. Shopping is a hassle and customer service can be a total nightmare. We’ve come to expect that. But just how much do really we hate dealing with those holiday customer service associates?
One of Stephen Covey’s The 7 Habits of Highly Effective People is to Begin with the End in Mind.
This infographic does just that – recognizing that you need to establish your goals first when looking to your social media marketing strategy.
It doesn’t simply speak about conversions – it speaks to the other business uses of social media: Brand Marketing, Thought Leaderhsip, Service and Sales Prospecting. Much of the strength of social media doesn’t come from the immediate push… it’s the echos and volume that are established over time.
Like any statistics that you see about social media or device usage, this infographic could be wrong. But agnostic of the numbers, this makes a good argument for mobile driving a good part of e-commerce growth.
Today, Twitter has again announced further changes to its platform that will change the way in which customers and brands interact. This comes after the recent news regarding changes to the rules surrounding direct messages.
dinosaur Paul Cooper looks at why it's important to learn from the innovators if you want to keep customers loyal. Have you noticed that the majority of organisations who year in, year out, give great customer service and are ...
When was the last time a customer thanked you for delivering excellent service? You may be grateful for your customers’ business, but are they grateful for your way of doing business? Today’s empowere...
Are you reading this on your mobile device? The probability is likely, considering there are currently 6 billion (and growing!) active mobile devices in the world, and companies continue to tailor their marketing to the small screen of your iPhone.
Cloud Infographic – Top Cloud Contact Center Trends In 2014 Here is an insightful infographic by Connectfirst which provides a list of some of the main key investment priorities for contact center executives over the next 18 months.
In this round up, we are presenting for you some useful cheatsheets and infographics for social media marketers especially. These infographics and cheatsheets will help you learn more about trends in social media and how you can give your brand an increased exposure and let your message spread all over the world. Enjoy...