Customer Service is often a weakening point of several companies, but it can turn out to be straightining, a key factor for customers to select suppliers. What are customers demanding and how? Is Customer Service evolving according to new technologies?
Baseline Mobility Offers New Customer-Service Opportunities Baseline A growing number of consumers are very receptive to the idea of pursuing customer service issues via mobile apps, according to a recent survey from Contact Solutions.
There has been quite a bit of talk lately that social customer service isn’t going anywhere, and that some brands are beginning to phase out or give up on social monitoring and response, especially… (Customers end up spending 20%-40% more with companies...
67%: Social Media a Necessary Customer Service Channel Nearshore Americas Our colleagues over at ICMI recently conducted a study on the importance of social media to customer service, and were kind enough to share the results with Nearshore Americas.
Two of the most frequent questions I receive in my Inbox are: "Are there customers for my product?" and "How can I get more people to engage with me?". I started answering them in last week's article, where I suggested a few ideas to help you find your audience in order to create content that answers their specific needs.
I am following the lead taken by Dawna MacLean in her recent post on encouraging businesses to become more human. It occurs to me she is a brave lady worthy of admiration and respect. I dedicate this post to her, in service of the stand she is taking and the possibility that she is living from and into.
There are many actions that I regret. Few bring me shame. One in particular is etched within me despite it occurring ‘a lifetime ago’. I reckon I was 14 at the time, walking, alone, on my way into the town centre. I am stopped by an old lady, she has a walking stick, she tells me she is lost, she asks for directions. I draw closer to hear-understand what she is saying. She smells! I tell her that she need to turn around. I tell her she is only ten minutes walk from her destination. And I spell out the directions – twice.
A voice speaks to me along the following lines: “Take her hand, walk her there, it is even on your way somewhat. Without your help she will struggle.” Another voice speaks: “She smells awful! You are in a hurry and it will take ages to take her there. You have given her what she asked for. She’ll be fine.” I listen to the second voice, leave her to make her own way, and I walk into town. I cleaned up a lot of history whilst participating in Landmark Education. And that is one that I never got to clean up. If that old lady were here today, I’d ask for her forgiveness.
Why am I sharing this with you? So that you have the context from which to make sense of what I speak-write. I write is not to help you make it: sell more, be more successful, obtain higher status, live happily ever after. I write to open eyes, unblock ears, touch hearts. I write to encourage-facilitate a shift of worldview. I write from the possibility of meaningful-fulfilling human lives and the possibility of a ‘world that works for all, none excluded’. Arguably a world that works must include meaningful-fulfilling human lives. And such a world has plenty of space for businesses that do great by doing good: enriching human lives, and life as a whole.
Retailers to invest more in technology throughout 2014 ComputerWeekly.com Meanwhile, over half of retailers will invest in their eCommerce platforms to keep them up to date and able to cope with the rising demand for online shopping.
Digital Business: The Bolt-On Strategy Doesn't Work InformationWeek Typically, such strategies involve small departmental initiatives in marketing, e-business, or technology management, bolting digital apps, websites, or marketing on to the business.
25 Tools To Boost Your Content Strategy [Infographic] Business 2 Community In the infographic titled “25 Outstanding Content Marketing Tools For Your Brand” by the Social Media Strategies Summit, we can view numerous tools that enhance content...
Do you want to become a successful social media consultant or manager? Follow these steps! Also make sure you sign up for the rest of the amazing content we have available in the free part of our Social Media Manager School. The full course opens April 1st!