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Oracle Social Network: Collaboration in the Cloud

Learn how Oracle Social Network offers enterprisewide collaboration as a service, with connections to your CRM and other apps; integrated workflow; and activ...
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The Current State of Social CRM [Infographic] - CMSWire

The Current State of Social CRM [Infographic] - CMSWire | Customer Service in Social Media | Scoop.it

This month we'll be exploring the role of Social CRM and how it can impact and improve the customer experience.


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The importance of a good customers service: case study with Lufthansa

The importance of a good customers service: case study with Lufthansa | Customer Service in Social Media | Scoop.it
There is nothing more frustrating in life than facing a stubborn careless customer service. If you are yourself taking care of customer service, bear in mind the following rules, they might save or even improve your image.
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