Award-winning hotels in the UK: the best customer service in hotels
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Articles illustrating examples of good customer service in hotels
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A collection of award-winning hotels, many having received major industry awards for the quality of the service they offer to their customers. Covers the UK with some sub-categories lists for the major regions. Delete the scoop?
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Here's a roundup of great moments in hotel customer service. These everyday examples demonstrate how doing a little something extra for your guests can make a big difference – especially in the age of social media. Delete the scoop?
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Interactive Intelligence, a provider of contact center software, released its 2013 Customer Experience Research Study this week. The survey, conducted by independent firm Actionable Research in February and March, ... Delete the scoop?
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Fishbat Urges Major Hotel Chains to Expand Digital Marketing Efforts Delete the scoop?
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What this means to Pan Pacific is more accurate determination of customer service gaps and routing of requests to the most relevant operator. Pan Pacific Hotels Group has also seen significant cost savings. Delete the scoop?
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Hotels may send guests who have just ended their stay an e-mail survey asking about their experience and sometimes an additional e-mail if they do not respond. ('.combining beverage service with food service..' based on Customer Feedback? Delete the scoop?
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'Room Service' No Longer Heard at NYC's Largest Hotel CNBC.com "Like most full-service hotels, New York Hilton Midtown has continued to see a decline in traditional room-service requests over the last several years as customer preferences and... Delete the scoop?
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Industry-Wide Specs Improve Guest Satisfaction and Front-office Efficiency Hospitality Technology The specifications create standard ways for hotels to know immediately if an in-room device malfunctions, to ensure that customer service issues are... Delete the scoop?
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TrustYou Continues to Expand Team in USA Headquarters Hotel News Resource The expansion, on both the sales and customer service fronts, are tied to the company's aggressive growth playing out as planned with a number of new client wins, including... Delete the scoop?
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With Everyone a Critic, Hoteliers Struggle to Cope
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The power of customer reviews 
Andrew Kraemer's curator insight,
May 29, 7:00 AM
The Accor TripAdvisor "scandal" is now hitting the mainstream press. I find it weak that the Accor spokesperson is going with the "we are unaware of the problem" angle. Delete the scoop?
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Georgia has gained a lot of experience in her part time job in retail and excels in customer service and communication skills. This gave her the confidence to apply for the General Manager post at the Langstone Takeover and she was thrilled ...
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Wichita airport's DoubleTree hotel No. 1 in the brand last year Wichita Business Journal (blog) Michael Phipps, general manager of the DoubleTree by Hilton Wichita Airport, shows off the CARE Cup Awards the hotel won for 2012 (gold) and the fourth... Delete the scoop?
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We were kindly invited to sample the Mad Hatter’s afternoon tea at the Sanderson Hotel through the Peer Index perks programme. The Sanderson Hotel, part of the Morgans Hotel Group, is a 5 Star Hotel located just North of Oxford Street in London. Delete the scoop?
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Ways to Provide Better Customer Service for Your Hotel | Comprehensive Property Management Solution On The Cloud. Delete the scoop?
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If your customers are happy, you will make profits. Customer care includes providing superior customer services to every customer that comes to your hotel. Creativity. You need to stand out from the other hotels. Delete the scoop?
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In fact, experienced hoteliers know that the customer return rate is directly linked to the customer experience, and that the customer experience is greatly in part created by the hotel service that's provided for the guest. Delete the scoop?
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Innovation and service top list of customers' demands printweek.com "Customer service is our big challenge as printers will talk direct to the hotels, so we need a dedicated team purely for customer service," says Latham adding: "This doesn't... Delete the scoop?
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When I travel on business there are a few hotel conditions I live by: Don't pick a hotel that was once a brothel Stay away from hotels that charge "by the hour" Ensure there are windows Hotels that...
Andrew Kraemer's curator insight,
June 10, 7:21 AM
How many of us (overnight hotel staff) have rec'd this phone call -- wish I had written a note of apology and slipped it under the door. Kudos to Omni and Kyle. I believe they have a guest for life now. #customerservice #hotels Delete the scoop?
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Caymanian Compass Guests award 43 Best Western hotels for service excellence on TripAdvisor e-Travel Blackboard (press release) “Best Western property Managers take pride in delivering a warm, friendly customer service experience for all their... Delete the scoop?
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HotelChatter Delete the scoop?
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The Two Sides of Customer Service Training: Human and Technical. Delete the scoop?
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This is Grimsby Delete the scoop?
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Travel Daily News International New HTNG standards will help hotels increase guest satisfaction Travel Daily News International The specifications create standard ways for hotels to know immediately if an in-room device malfunctions, to ensure that... Delete the scoop?
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The Award-Winning Embassy Suites Hotel Detroit-Southfield Upgrades Its ... Delete the scoop?
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Hotel school partners with Hilton for training Breaking News Trinidad and Tobago The Hilton Trinidad and Conference Center has agreed to partner with the T&T Hospitality and Tourism Institute (TTHTI) on a range of training activities, Heather John,... Delete the scoop?
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Hotelier Middle East Starwood Hotels to open customer center in Wichita, hire 200 by end of year Kansas.com The company needed to open a new center because of corporate growth, said Mike English, vice president of Starwood Hotels Customer Care... Delete the scoop?
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