Customer Service Essentials
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How to Improve Customer Service: The Universal Inbox

How to Improve Customer Service: The Universal Inbox | Customer Service Essentials | Scoop.it
Improve your customer service with a Universal Inbox. Click to watch the Universal Inbox in action.
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Amazing interactive infographic that shares how to improve customer service with a universal inbox. 

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Small Business Apps: Running a Small Business from your Smartphone

Small Business Apps: Running a Small Business from your Smartphone | Customer Service Essentials | Scoop.it
Running a small business has never been easier with the influx of small business apps. Tried and true businesses to new startups are disrupting the where, when, and how small businesses run.
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Here's a list of essential smartphone apps. Great resource for small business owners or startups!

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Providing Customer Service for Ecommerce

Providing Customer Service for Ecommerce | Customer Service Essentials | Scoop.it
Running a small business has never been easier with the influx of small business apps. Tried and true businesses to new startups are disrupting the where, when, and how small businesses run.
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For small business etailers, here are seven essential tips to provide exceptional customer service

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Customer Complaints: Bad Customer Service by Industry

Customer Complaints: Bad Customer Service by Industry | Customer Service Essentials | Scoop.it
Learn which industries use social media to resolve customer complaints effectively and which are falling behind.
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Check out the top industries that are using social media for customer service the most effectively.

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Customer Service Training: 10 Ways to find true love with Customers

Customer Service Training: 10 Ways to find true love with Customers | Customer Service Essentials | Scoop.it
Personal relationships and business relationships aren't as different as you would expect. Here are ten customer service training tips you can apply to build stronger relationships with your customers.
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There are surprisingly a lot of similarities when it comes to being successful at both business and personal relationships. Some good insights to live by.

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