Customer Service (Chris)
0 view | +0 today
Follow
Your new post is loading...
Your new post is loading...
Rescooped by Christopher Faulder from Customer Service (Chris)
Scoop.it!

JD Power: Data sharing improves customer satisfaction - FierceBroadbandWireless

JD Power: Data sharing improves customer satisfaction - FierceBroadbandWireless | Customer Service (Chris) | Scoop.it
Better Business Bureau (blog) JD Power: Data sharing improves customer satisfaction FierceBroadbandWireless Shared-data plans make for more satisfied customers when it comes to an operator's customer-care service, according to a fresh report from...
more...
No comment yet.
Rescooped by Christopher Faulder from Customer Service (Chris)
Scoop.it!

Good customer service is a matter of communication - StandardNet

Good customer service is a matter of communication - StandardNet | Customer Service (Chris) | Scoop.it
StandardNet
Good customer service is a matter of communication
StandardNet
Whether you own, operate or work for a business, when you deal directly with customers you are acting as a customer service representative.
more...
No comment yet.
Scooped by Christopher Faulder
Scoop.it!

Customers Prefer To Stick – Great Customer Service Helps Them ...

Customers Prefer To Stick – Great Customer Service Helps Them ... | Customer Service (Chris) | Scoop.it
Only 27% of UK customers would switch utilities, telephone or household services supplier if offered cash or other financial incentives. That's according to a new report from KPMG. So, while clearly some customers will also ...
more...
No comment yet.
Scooped by Christopher Faulder
Scoop.it!

Marketing Your Amazing Customer Service Experiences - Business 2 Community

Marketing Your Amazing Customer Service Experiences - Business 2 Community | Customer Service (Chris) | Scoop.it
Marketing Your Amazing Customer Service Experiences Business 2 Community One secret you can learn from the great customer service companies is that to establish your reputation as a great customer service company, you have to capture those customer...
more...
No comment yet.
Scooped by Christopher Faulder
Scoop.it!

This is the year your social customer service must come of age!

Giles Palmer, CEO of Brandwatch predicts the biggest trends that will affect the social customer service landscape over the next 12 months. (This is the year #social #custserv must come of age!
Christopher Faulder's insight:

Businesses are taking notice of the new for of reaching customers. They are making sure customer service levels are good.

more...
No comment yet.
Scooped by Christopher Faulder
Scoop.it!

Meijer Customer Service Saves The Day After Surgery - The Consumerist

Meijer Customer Service Saves The Day After Surgery - The Consumerist | Customer Service (Chris) | Scoop.it
The Consumerist
Meijer Customer Service Saves The Day After Surgery
The Consumerist
I just wanted to let you know about an act of remarkable customer service.
Christopher Faulder's insight:

Great customer service example.

more...
No comment yet.
Rescooped by Christopher Faulder from Customer Service (Chris)
Scoop.it!

Customers Prefer To Stick – Great Customer Service Helps Them ...

Customers Prefer To Stick – Great Customer Service Helps Them ... | Customer Service (Chris) | Scoop.it
Only 27% of UK customers would switch utilities, telephone or household services supplier if offered cash or other financial incentives. That's according to a new report from KPMG. So, while clearly some customers will also ...
more...
No comment yet.
Scooped by Christopher Faulder
Scoop.it!

Good customer service is a matter of communication - StandardNet

Good customer service is a matter of communication - StandardNet | Customer Service (Chris) | Scoop.it
StandardNet
Good customer service is a matter of communication
StandardNet
Whether you own, operate or work for a business, when you deal directly with customers you are acting as a customer service representative.
more...
No comment yet.
Scooped by Christopher Faulder
Scoop.it!

JD Power: Data sharing improves customer satisfaction - FierceBroadbandWireless

JD Power: Data sharing improves customer satisfaction - FierceBroadbandWireless | Customer Service (Chris) | Scoop.it
Better Business Bureau (blog) JD Power: Data sharing improves customer satisfaction FierceBroadbandWireless Shared-data plans make for more satisfied customers when it comes to an operator's customer-care service, according to a fresh report from...
more...
No comment yet.
Scooped by Christopher Faulder
Scoop.it!

2013's New Need-to-Know Online Customer Service Statistics - Customer Think (blog)

2013's New Need-to-Know Online Customer Service Statistics - Customer Think (blog) | Customer Service (Chris) | Scoop.it
2013's New Need-to-Know Online Customer Service Statistics Customer Think (blog) According to a recent survey by Deloitte, 60% of consumers say they are going online more often to find the best products and services – and their decisions are...
Christopher Faulder's insight:

the future, as businesses can't hide problem in service once they go online

more...
No comment yet.
Scooped by Christopher Faulder
Scoop.it!

Is Customer Service a Forgotten Art? | The Practical Shaman

Is Customer Service a Forgotten Art? | The Practical Shaman | Customer Service (Chris) | Scoop.it
By the time I arrived at Friendly's sporting a short tight dress with a ruffled edge apron, I was well versed in the art of catering of delivering genuine personal customer service. I was taught to greet customers within a minute of ...
Christopher Faulder's insight:

Businesses need to fix this?

more...
No comment yet.