“ These are the people who interpret customer needs and wants into a product design. It is a best practice to have them handle customer support lines on a regular basis to learn firsthand how accurate were their interpretations.”
Via Cruise Line Class
“ What is the difference between opt-in customer feedback versus random-sample customer experience measurement? 'Feedback' direct to the company and via social is (Opt-in feedback vs Random sample #measurement - what's the difference?”
Via Fred Zimny, Cruise Line Class
“ Today's modern customer is changing the world of customer service. They're using more channels of communication, making informed decisions and are quick to make demands. How can your organization keep up?”
“ Furthermore, 18% of respondents state that they intend to implement web chat over the next 12 months, the highest of any of the 13 contact centre technologies surveyed in the report. The report's author, Steve Morrell, ...”
Via Michael Jackson
“ Personal relationships and business relationships aren't as different as you would expect. Here are ten customer service training tips you can apply to build stronger relationships with your customers.”
“ ABC Technology and Games The Big Customer Service Disconnect [Infographic] Business 2 Community Bad customer service experiences have a significant effect on your customer loyalty and brand perception.”
“ When the life of a company depends on the goodwill of its customers, the importance of a positive customer service experience can't be emphasized enough. These days, though, you don't have to look ...”
The Internet and social media have made it much easier for people to vent about bad service to a potentially large audience. If you make a customer unhappy these days you can count on their other 5,000-some friends hearing about it, too.
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