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10 Customer Service Stories That Will Restore Your Faith In Humanity

10 Customer Service Stories That Will Restore Your Faith In Humanity | Customer service | Scoop.it
Why are we as consumers so captivated by stories of great customer service? Perhaps it is because they serve as a much needed reminder that there are companies (and amazing support reps) who still care about their customers.

Via Cendrine Marrouat - www.socialmediaslant.com
Rohit Kapoor's insight:

Great CX stories, have heard/read them before, but enjoy reading them every time. Just goes to show a little bit of effort goes a long way!

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Cendrine Marrouat - www.socialmediaslant.com's curator insight, September 17, 2013 4:30 PM

As an entrepreneur myself, I pay close attention to the way brands behave online and offline. Do they deliver on their promises? Do they care for their customers and audiences? In fact, not many don’t.

 

That’s why it is important to talk about those that actually make a difference. Gregory Ciotti shares ten stories in which companies went above and beyond the call of duty to make their customers feel very special

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Thanks for great, old fashioned customer service - Cincinnati.com

Thanks for great, old fashioned customer service - Cincinnati.com | Customer service | Scoop.it
Thanks for great, old fashioned customer service Cincinnati.com It is great to know that we still have honesty and integrity in this small town, USA! In November, 2013. I needed repairs on my vehicle and I took it to Jim's Auto Service in Aurora.
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Customers Rank Amazon #1 in Customer Satisfaction

For the Ninth Consecutive Year, Customers Rank Amazon #1 in Customer Satisfaction (For the 9th year, customers ranked Amazon #1 in customer satisfaction during the holidays!
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Even with all the delivery challenges all my Amazon deliveries still made it in time, Kudos to #Amazon
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Kicking and Tweeting to Get What You Want

Kicking and Tweeting to Get What You Want | Customer service | Scoop.it
3 ways to get better customer service on social media. (3 tips on how to get better customer service on social media: http://t.co/eIsVl8XobI)
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Community management and customer service alignment

Community management and customer service alignment | Customer service | Scoop.it
Community management: From social outreach to customer engagement. Marketing and customer service must align to provide consistent customer experience. (Is customer care the new marketing ?
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5 Customer Service Tips From Netflix - Business 2 Community

5 Customer Service Tips From Netflix - Business 2 Community | Customer service | Scoop.it
5 Customer Service Tips From Netflix Business 2 Community Chances are you've already heard about “Cpt. Mike of the good ship Netflix” and how his chat with a customer raised the bar for representatives everywhere.
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6 Key Factors for Improving Customer Service on Mobile Devices - Business 2 Community

6 Key Factors for Improving Customer Service on Mobile Devices - Business 2 Community | Customer service | Scoop.it
6 Key Factors for Improving Customer Service on Mobile Devices http://t.co/2iiz4z6rU4
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Smart Grid Technology: Instantly Notifying Customers About Their Electricity Usage May Help Utility Companies Boost Their Customer Satisfaction Levels

Smart Grid Technology: Instantly Notifying Customers About Their Electricity Usage May Help Utility Companies Boost Their Customer Satisfaction Levels | Customer service | Scoop.it
Click here for the full version. Tracie Boutte, Vice President of Customer Experience Strategy at Entergy, discusses the challenges utilities face in meeting customers’ increasingly high expectations and how smart grid technology can help companies...
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Best Customer Service Exchange Ever from Netflix

Best Customer Service Exchange Ever from Netflix | Customer service | Scoop.it
Nick Cicero shares a terrific customer service experience he had with Netflix.

Via Thomas Faltin
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Definately worth reading, will bring a smile to anyone!

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Amazon Revolutionizes Customer Support with “Mayday” – 24/7 Live Video Chat - exploreB2B

Amazon Revolutionizes Customer Support with “Mayday” – 24/7 Live Video Chat - exploreB2B | Customer service | Scoop.it
Recently, Amazon updated its Kindle Fire line of tablets with the launch of the Fire HDX. Alongside the tablet, Amazon announced an exciting and revolutionary customer support tool ...
Rohit Kapoor's insight:

Its been there for a while, but probably the largest implementation of video chat by a large enterprise.

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TV Still Scores In Consumer Satisfaction - MediaPost Communications

TV Still Scores In Consumer Satisfaction - MediaPost Communications | Customer service | Scoop.it
TV Still Scores In Consumer Satisfaction
MediaPost Communications
U.S. TV program distributors get around a 70% score when it comes to overall customer satisfaction. Westlake Village, Calif.-based consumer market researcher J.D.
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Top Tips for Great Customer Service - CIO Today

Top Tips for Great Customer Service CIO Today To empower customers as well as enhance customer service, Oracle is big on leveraging social media and collaborative service tools to help you share information socially, enable rapid, low cost content...
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Société Générale uses Twitter to differentiate brand | The Wall Blog

Société Générale uses Twitter to differentiate brand | The Wall Blog | Customer service | Scoop.it
French bank Société Générale uses Twitter customer service as brand differentiator (French bank Société Générale uses Twitter customer service as brand differentiator http://t.co/wlwewzUESq...
Rohit Kapoor's insight:

The right direction to ensure customer satisfaction across all channels including social.

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Rule #1 Of The Customer Service Experience, And Of Business Success

Rule #1 Of The Customer Service Experience, And Of Business Success | Customer service | Scoop.it
Forbes: Customer experience consultant and customer-centricity expert Micah Solomon explains a truth of customer service : The customer is at the center of the customer's universe. (Customer service is about...the CUSTOMER!
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Black Friday madness – it’s not always about the deals - TODAY.com

Black Friday madness – it’s not always about the deals - TODAY.com | Customer service | Scoop.it
Why do we do it? Why do so many people stand in line for hours outside major retail stores — often in the bitter cold — to get caught in... (Does Black Friday customer satisfaction go beyond scoring great deals?
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More of a social activity, not really looking for deals
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Astonishing Customer Service

Astonishing Customer Service | Customer service | Scoop.it
Librarianship is undeniably a service profession. Given that, you would think that our literature would be filled with advice on how to provide astonishing customer service. Instead, it isn’t.
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The Brand That’s Best At Performing Customer Service On Twitter [INFOGRAPHIC]

The Brand That’s Best At Performing Customer Service On Twitter [INFOGRAPHIC] | Customer service | Scoop.it
After reviewing more than 40,000 tweets to gauge how well top U.S.
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Brands have to engage, deflection is a poor customer experience.
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Top 5 Reasons Why “The Customer Is Always Right” Is Wrong | PositiveSharing

Top 5 Reasons Why “The Customer Is Always Right” Is Wrong | PositiveSharing | Customer service | Scoop.it
Interesting. http://t.co/CxMb9QSYGU
Rohit Kapoor's insight:
Though it goes against conventional wisdom on cx, this is a growing trend, key being an employee who knows that mgt has their back, will impart great service to its customers. Great read
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Beware customer satisfaction scores: Understanding the business-customer disconnect

Beware customer satisfaction scores: Understanding the business-customer disconnect | Customer service | Scoop.it
Marketers often talk about customer relationships, but make little attempt to understand their emotional needs.
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Smart Customers Demand Smart Customer Service

Smart Customers Demand Smart Customer Service | Customer service | Scoop.it
From customer experience and customer service to the products and services companies offer, things have changed. Now there’s even more proof, according to Motorola Solutions research findings...

Via Thomas Faltin
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"Your customers would love it, if only your employees were smarter."

So True, half the time, customers know more about the product than the employees themselves.....

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How to identify the quintessential customer service personality

How to identify the quintessential customer service personality | Customer service | Scoop.it
Holly Regan explains how to identify key characteristics in customer service representatives.

Via Thomas Faltin
Rohit Kapoor's insight:

Good insight for starting with the right profile for customer service reps.

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Social customer care: Mayday, Vine and hope - Econsultancy (blog)

Social customer care: Mayday, Vine and hope - Econsultancy (blog) | Customer service | Scoop.it
Social customer care: Mayday, Vine and hope Econsultancy (blog) Social customer care has been around for roughly five years and I'm wondering how much it has really moved on in that time, since the first Tweet was sent by Frank Eliason,...
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Still work to do but trending in the right direction in #Socialcare, nice article

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10 Customer Service Stories That Will Restore Your Faith In Humanity

10 Customer Service Stories That Will Restore Your Faith In Humanity | Customer service | Scoop.it
Why are we as consumers so captivated by stories of great customer service? Perhaps it is because they serve as a much needed reminder that there are companies (and amazing support reps) who still care about their customers.

Via Cendrine Marrouat - www.socialmediaslant.com
Rohit Kapoor's insight:

Great CX stories, have heard/read them before, but enjoy reading them every time. Just goes to show a little bit of effort goes a long way!

more...
Cendrine Marrouat - www.socialmediaslant.com's curator insight, September 17, 2013 4:30 PM

As an entrepreneur myself, I pay close attention to the way brands behave online and offline. Do they deliver on their promises? Do they care for their customers and audiences? In fact, not many don’t.

 

That’s why it is important to talk about those that actually make a difference. Gregory Ciotti shares ten stories in which companies went above and beyond the call of duty to make their customers feel very special

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Papa John's Thanks America for Voting It #1 in Customer Satisfaction - MarketWatch

Papa John's Thanks America for Voting It #1 in Customer Satisfaction - MarketWatch | Customer service | Scoop.it
Papa John's Thanks America for Voting It #1 in Customer Satisfaction MarketWatch LOUISVILLE, Ky., Aug 05, 2013 (BUSINESS WIRE) -- Papa John's, the Official Pizza Sponsor of the NFL, is thanking America for making it the top-ranked national pizza...
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