Forbes: Customer experience consultant and customer-centricity expert Micah Solomon explains a truth of customer service : The customer is at the center of the customer's universe. (Customer service is about...the CUSTOMER!
Why do we do it? Why do so many people stand in line for hours outside major retail stores — often in the bitter cold — to get caught in... (Does Black Friday customer satisfaction go beyond scoring great deals?
Rohit Kapoor's insight:
More of a social activity, not really looking for deals
Social customer care: Mayday, Vine and hope Econsultancy (blog) Social customer care has been around for roughly five years and I'm wondering how much it has really moved on in that time, since the first Tweet was sent by Frank Eliason,...
Rohit Kapoor's insight:
Still work to do but trending in the right direction in #Socialcare, nice article
Why are we as consumers so captivated by stories of great customer service? Perhaps it is because they serve as a much needed reminder that there are companies (and amazing support reps) who still care about their customers.
Papa John's Thanks America for Voting It #1 in Customer Satisfaction MarketWatch LOUISVILLE, Ky., Aug 05, 2013 (BUSINESS WIRE) -- Papa John's, the Official Pizza Sponsor of the NFL, is thanking America for making it the top-ranked national pizza...
Thanks for great, old fashioned customer service Cincinnati.com It is great to know that we still have honesty and integrity in this small town, USA! In November, 2013. I needed repairs on my vehicle and I took it to Jim's Auto Service in Aurora.
5 Customer Service Tips From Netflix Business 2 Community Chances are you've already heard about “Cpt. Mike of the good ship Netflix” and how his chat with a customer raised the bar for representatives everywhere.
Click here for the full version. Tracie Boutte, Vice President of Customer Experience Strategy at Entergy, discusses the challenges utilities face in meeting customers’ increasingly high expectations and how smart grid technology can help companies...
TV Still Scores In Consumer Satisfaction MediaPost Communications U.S. TV program distributors get around a 70% score when it comes to overall customer satisfaction. Westlake Village, Calif.-based consumer market researcher J.D.
Top Tips for Great Customer Service CIO Today To empower customers as well as enhance customer service, Oracle is big on leveraging social media and collaborative service tools to help you share information socially, enable rapid, low cost content...
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