Customer Service
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Knowing When To Outsource Your Customer Service Department | Young Upstarts

Knowing When To Outsource Your Customer Service Department | Young Upstarts | Customer Service | Scoop.it
When it comes to outsourcing, it may be easier for the entrepreneur to eventually relinquish brewing the morning coffee to a new receptionist but much harder to know when they should turn over the reins of their company’s lifeblood — their customers.
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Customer Service Isn't Optional--It's Why You Have A Job

Customer Service Isn't Optional--It's Why You Have A Job | Customer Service | Scoop.it
Forbes: Customer experience consultant and expert speaker Micah Solomon explains why customer service training needs to make clear that service isn't optional or "an extra" as far as how your customers see it.
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Want to Care for Your Customers? Keep Them in the Know

Want to Care for Your Customers? Keep Them in the Know | Customer Service | Scoop.it
Many companies nowadays harp on how they care for their customers. Not a few of them even place it boldly as their tagline—that they care for their customers. Yet one wonders, what does this really…
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7 Signs Your Customer Service Is Terrible

7 Signs Your Customer Service Is Terrible | Customer Service | Scoop.it
Customer service is often the trickiest department to manage. Stay on top of it--and maintain a high level of customer service--by watching out for these 7 warning signs.
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The Customer Service Habit: Why Your Company Culture Needs To Catch It

The Customer Service Habit: Why Your Company Culture Needs To Catch It | Customer Service | Scoop.it
Want to deliver customer service so good it knocks your competition out of the running? If so, you can't leave it to happenstance.  Extraordinary customer service comes from building an organizational, cultural habit: making sure great customer service feels like the norm, the expectation in your company culture, rather than [...]
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What Customer Service Should Look Like

What Customer Service Should Look Like | Customer Service | Scoop.it
Want to improve customer service in your business? Braintree and Rackspace are two companies that understand how it should be done.
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Service is Only as Strong as Your Strongest Link

Service is Only as Strong as Your Strongest Link | Customer Service | Scoop.it
We all have weaknesses we're trying to fix. But is a slight improvement in an area of weakness making the greatest impact to your service experience?
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Maximizing the Benefits of Live Chat for Businesses - exploreB2B

Some companies may overlook the importance of help desk and technical support, but these aspects are very crucial for every company aiming for success. This division is usually untapped. ...
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You Got A Ticket: The Connection Between Support Tickets And Customer Service | The Magellan Solutions Blog

You Got A Ticket: The Connection Between Support Tickets And Customer Service | The Magellan Solutions Blog | Customer Service | Scoop.it
There are plenty of ways that a person can actually contact a company in case they need help or have questions regarding the service or the product offered.
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Angry Birds Aren’t Fun for Call Centers | The Magellan Solutions Blog

Angry Birds Aren’t Fun for Call Centers | The Magellan Solutions Blog | Customer Service | Scoop.it
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Why Go Social Customer Service? Here’s Why | The Magellan Solutions Blog

Why Go Social Customer Service? Here’s Why | The Magellan Solutions Blog | Customer Service | Scoop.it
Why use Facebook and Twitter? It helps you respond quicker to any client concerns. Remember that time is gold.
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A Day in the Life: Call Center Agent - YouTube

Customer service, as one phone representative put it, "is helping out customers, and enjoying it because you can make a difference in someone's life." The wo...
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Top 3 Industries that Rely on Call Center Services - earsucker

Top 3 Industries that Rely on Call Center Services - earsucker | Customer Service | Scoop.it
earsucker
Top 3 Industries that Rely on Call Center Services
earsucker
Additionally, the benefits of call center services can be used for student services regarding support for admissions, financial aid, registrar, and the bursar's offices.
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There's Nothing Less Efficient Than Providing Great Customer Service

There's Nothing Less Efficient Than Providing Great Customer Service | Customer Service | Scoop.it
Great customer service depends on understanding that customers are inherently inefficient and inconvenient to do business with: Consultant explains why you need to build a customer experience that can accommodate them anyway:
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Knowing When To Outsource Your Customer Service Department | Young Upstarts

Knowing When To Outsource Your Customer Service Department | Young Upstarts | Customer Service | Scoop.it
When it comes to outsourcing, it may be easier for the entrepreneur to eventually relinquish brewing the morning coffee to a new receptionist but much harder to know when they should turn over the reins of their company’s lifeblood — their customers.
more...
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Social Media: The Newest Tool For SMB Customer Service | The Magellan Solutions Blog

Social Media: The Newest Tool For SMB Customer Service | The Magellan Solutions Blog | Customer Service | Scoop.it
When used strategically with the rest of the communication channels, social media can complement your call center services to serve customers effectively.
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When Human Customer Care Really Counts | Customer Support Philippines Blog

When Human Customer Care Really Counts | Customer Support Philippines Blog | Customer Service | Scoop.it
The bottom line is human presence. It’s the assurance that you’re speaking to a real agent who understands and will do everything to serve you. Now, that the
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Magellan Solutions' Call Center Technologies - YouTube

Magellan invests heavily on its IT infrastructure, partnering with multiple ISP and telcos to deliver best-in-class call center services. For more informatio...
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Answering The Call of the World in a Big Way | The Magellan Solutions Blog

Answering The Call of the World in a Big Way | The Magellan Solutions Blog | Customer Service | Scoop.it
You can apply certain business tools to your enterprise to give it the “big business” look and feel. One of the most effective tools is an answering service.
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Look What’s In Store for Customer Service in 2014 | The Magellan Solutions Blog

Look What’s In Store for Customer Service in 2014 | The Magellan Solutions Blog | Customer Service | Scoop.it
Start the year right. You have a customer service crystal ball right here to help you. Good luck!
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Here are a Couple of Rules for Better Customer Service | The Magellan Solutions Blog

Here are a Couple of Rules for Better Customer Service | The Magellan Solutions Blog | Customer Service | Scoop.it
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Acts of Contrition: How to Make It Up to Complaining Clients | The Magellan Solutions Blog

Acts of Contrition: How to Make It Up to Complaining Clients | The Magellan Solutions Blog | Customer Service | Scoop.it
The best way to make it up to your complaining clients is to act on their plight.
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Customer Service? Simple, Just Be of Service - Huffington Post

Customer Service? Simple, Just Be of Service - Huffington Post | Customer Service | Scoop.it
Customer Service? Simple, Just Be of Service
Huffington Post
So often I hear individuals complain of experiencing poor customer service. In fact, bad, or less-than-good service seems to be the norm, these days.
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