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What We Can Learn From Seneca About Proactive Customer Service? - Forbes

What We Can Learn From Seneca About Proactive Customer Service? - Forbes | Customer service | Scoop.it
What We Can Learn From Seneca About Proactive Customer Service?
Forbes
... Forbes: A Story About The Benefits Of Proactive Customer Service. Here's what happened.
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Hang up or hold on? Study helps call centers know when patience is ...

Hang up or hold on? Study helps call centers know when patience is ... | Customer service | Scoop.it
Press '1' if you're tired of being on hold! Nobody likes to wait, but since customer service can't be packaged to sit on a shelf ready when we need it, everybody has to 'get in line' for help from banks, credit card companies, ...
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The Connection Announces a Range of New Call Center Services For 2014 - PR Leap (press release)

The Connection Announces a Range of New Call Center Services For 2014 - PR Leap (press release) | Customer service | Scoop.it
PR Leap (press release) The Connection Announces a Range of New Call Center Services For 2014 PR Leap (press release) COM) Burnsville, MN – The Connection, a leading US-based provider of call center services, announces new capabilities for 2014 to...
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Call Center Set For Grand Opening - Inside Indiana Business (press release)

Call Center Set For Grand Opening - Inside Indiana Business (press release) | Customer service | Scoop.it
Call Center Set For Grand Opening
Inside Indiana Business (press release)
INDIANAPOLIS, Ind.
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Top 10 Tips for Top-Notch Call Center Service - CIO Today

Top 10 Tips for Top-Notch Call Center Service - CIO Today | Customer service | Scoop.it
Top 10 Tips for Top-Notch Call Center Service
CIO Today
2. Listen Before You Speak. Staffing the customer service desk, contact center agents may think they hear the same complaints or requests all day every day.
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