Press '1' if you're tired of being on hold! Nobody likes to wait, but since customer service can't be packaged to sit on a shelf ready when we need it, everybody has to 'get in line' for help from banks, credit card companies, ...
PR Leap (press release) The Connection Announces a Range of New Call Center Services For 2014 PR Leap (press release) COM) Burnsville, MN – The Connection, a leading US-based provider of call center services, announces new capabilities for 2014 to...
Top 10 Tips for Top-Notch Call Center Service CIO Today 2. Listen Before You Speak. Staffing the customer service desk, contact center agents may think they hear the same complaints or requests all day every day.
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