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The Future of Reputation

The Future of Reputation magazine examines why Reputation Management is such a challenge in a world where transparency is mandatory, social engagement is required, corporate citizenship is highly expected and content is king.

 

 
Via Kenneth Mikkelsen
Brenda Collins's insight:

Used to work with a company whose business model was in helping companies monitor, fix and improve their reputation. Quite a learning experience. It was painfully clear that most companies have an erroneous view of themselves. With faulty view bad decisions are made. In my opinion reputation management in today's business world is a must.

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Peter Vander Auwera's curator insight, April 25, 10:30 PM

Massive report on trust, reputation, respect with quite some examples from financial industry. Very well done.

Zara Prveez's curator insight, April 26, 8:03 AM
http://softwarescrack.net/cue-club-game-free-download-full-version/
Christian Bartosik's curator insight, April 29, 1:00 PM

"It takes 20 years to build a reputation and five minutes to ruin it. If you think about that. You'll do things differently."

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What It Takes to Reshore Manufacturing Successfully | MIT Sloan Management Review

What It Takes to Reshore Manufacturing Successfully | MIT Sloan Management Review | Leadership | Scoop.it
The process of bringing assembly work back to U.S. factories from abroad is more challenging than the economics would predict.
Brenda Collins's insight:

Few can deny the importance of "re-shoring" manufacturing back to the US. However, saying it and doing it are often two completely different and challenging tasks. This article goes into some detail on why it is challenging to re-shore manufacturing.


However, as difficult and fraught with obstacles it may be, in my opinion, it must be achieved to regain our economic strength now and in the future.

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What Does It Take to Achieve Success through Word of Mouth? - Business Networking | Dr. Ivan Misner

What Does It Take to Achieve Success through Word of Mouth? - Business Networking | Dr. Ivan Misner | Leadership | Scoop.it
In order to run a successful word-of-mouth campaign, you need to build an arsenal of credibility-enhancing...
Brenda Collins's insight:

Word of mouth campaigns are especially important to start-ups or companies who do not have a large marketing budget. Word of mouth campaigns can be extremely effective, but requires consistency. 

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Sharp dressed man - Leadership is a Verb ™

Sharp dressed man - Leadership is a Verb ™ | Leadership | Scoop.it
The window guy comes in to bid and he says “you understand how this all works.”  The drywall texture...
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Network of 31 LEOs to support start-ups and small businesses launched today - Business and Leadership - Small Business

The nationwide network of 31 local enterprise offices (LEOs), aimed at delivering an improved...
Brenda Collins's insight:

Small Business is the backbone of any economy. Create jobs - support small business.

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When to fire a client - Business Sanity

If you’ve been in business for a while, it’s likely that you’ve run across a client or two, (or...
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What Unhappy Customers Want | MIT Sloan Management Review

What Unhappy Customers Want | MIT Sloan Management Review | Leadership | Scoop.it
Customers are unsatisfied with complaint handling despite years of effort. A new approach is needed.
Brenda Collins's insight:

Why driving your company to provide exceptional customer service is especially critical to today's companies for sustainability,

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Team 'Ban Bossy' or Not: 3 Reasons Why Hiring Women In Tech Grows Business.

Team 'Ban Bossy' or Not: 3 Reasons Why Hiring Women In Tech Grows Business. | Leadership | Scoop.it
As of late, there has been a lot of news about female employees at startups. Here are a few reason to get women on board.
Brenda Collins's insight:

Let's start a trend!!! #morewomenontheboard

 

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Pete Cashmore And Olivier Fleurot: The Truth About Millennials At Work

Pete Cashmore And Olivier Fleurot: The Truth About Millennials At Work | Leadership | Scoop.it
I caught up with Pete Cashmore, the Founder and CEO of Mashable, as well as Olivier Fleurot, the CEO of MSLGROUP, to talk about their new study called "The Millennial Compass". The study was released at this years SXSW and found that Millennials are focused on achieving through personal networks and technology. They [...]
Brenda Collins's insight:

Wow, an insightful article. Personally, I have seen a clash of generations in the workplace.  It all comes down to adjustments in how we manage, as in my case, baby boomers, and how we approach work as in the Millennials. Let's face it we are in a transitional period between generations.and for a business to be sustainable we must recognize those differences. Not only recognize, but be committed to understanding those differences and adjusting accordingly. It can be done if all share common goals.

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Can Conversocial Improve Customer Service Experiences?

Can Conversocial Improve Customer Service Experiences? | Leadership | Scoop.it
Conversocial, a cloud-based provider of social customer service software, is out with a major upgrade. Called Conversations, it is designed to help companies manage social media comments from contact centers. Joshua March, founder and CEO, told CMSWire that some companies use traditional ticketing systems, while others employ multi-channel contact center systems that "add social as just another channel" — as if it were email. But those systems, March said, are designed primarily Topic: Social Business.
Brenda Collins's insight:

Have worked with a company  that does this type of service for their clients. They do a great job in providing this extra business intelligence to their clients and excellent customer service to their clients customers. However, you need to have people working in your corner that know who to properly operate this type of social media customer service.

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Why Is Wrong with Your Business Model?

Why Is Wrong with Your Business Model? | Leadership | Scoop.it
It doesn’t matter what you do with your business if you don’t know why you do it.
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Yoo-hoo, Over Here, It’s the Voice of the Customer: Do You Compute? - Customer Service Psychology

In a recent article in HRmagazine.co.uk, Helen Murray laments the plight of call centre agents...
Brenda Collins's insight:

Agree with the author. More technology is not the answer to improved customer service. The answer requires more effort and time but will improve your ROI - work with the people your currently have to improve your customer service. 

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Infographic: Social Business Driving Positive Outcomes | MIT Sloan Management Review

Infographic: Social Business Driving Positive Outcomes | MIT Sloan Management Review | Leadership | Scoop.it
An infographic provides highlights of the 2014 social business report and illustrates the importance of social maturity.
Brenda Collins's insight:

This terrific info-graphic from MIT Sloan shows the significance of going beyond communicating your "message" to customers, but to include a much larger audience, foremost of which, are your employees.


To be successful in today's business environment you have to commit to being stellar at social business.

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Lean Out: The Dangers for Women Who Negotiate

Lean Out: The Dangers for Women Who Negotiate | Leadership | Scoop.it
Contrary to the advice of “Lean In,” for women, asserting a strong position in negotiations can backfire.
Brenda Collins's insight:

Recent news stories seem to indicate that the dangers of women negotiating still exist. Do we stop negotiating  .... do we continue  even though we know the potential risks?  Thoughts...

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Why Bootstrapping Is a Better Choice for Value-Driven Startups

Why Bootstrapping Is a Better Choice for Value-Driven Startups | Leadership | Scoop.it

"In the age of startups and micro-enterprises, the first thing you hear about, when it comes to creating a new company, service or digital product is a whole new glossary of words starting ranging from venture capital to angel investors."


Via Robin Good
Brenda Collins's insight:

If you can boot strap your venture then do so before talking to investors. Gather around you people who have no vested interest in your company except your success and will speak honestly to you. 

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Martin (Marty) Smith's curator insight, April 20, 5:54 PM

I changed the title here because the longer you can bootstrap your startup the less you give up and the more you get for your hard work.

OneView Tunis's curator insight, June 15, 1:12 AM

Profitabilité vs. service rendu. Tout se décide dès le début

HUBMODE's curator insight, July 26, 3:30 AM

Je crois au financement pas a pas et a l'argent bien dépensé,la philosophie du "bootstrapping" qui peut se traduire par "débrouille maximale"

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The Future of Reputation

The Future of Reputation magazine examines why Reputation Management is such a challenge in a world where transparency is mandatory, social engagement is required, corporate citizenship is highly expected and content is king.

 

 
Via Kenneth Mikkelsen
Brenda Collins's insight:

Used to work with a company whose business model was in helping companies monitor, fix and improve their reputation. Quite a learning experience. It was painfully clear that most companies have an erroneous view of themselves. With faulty view bad decisions are made. In my opinion reputation management in today's business world is a must.

more...
Peter Vander Auwera's curator insight, April 25, 10:30 PM

Massive report on trust, reputation, respect with quite some examples from financial industry. Very well done.

Zara Prveez's curator insight, April 26, 8:03 AM
http://softwarescrack.net/cue-club-game-free-download-full-version/
Christian Bartosik's curator insight, April 29, 1:00 PM

"It takes 20 years to build a reputation and five minutes to ruin it. If you think about that. You'll do things differently."

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Ethnography in Action at Wells Fargo | MIT Sloan Management Review

Ethnography in Action at Wells Fargo | MIT Sloan Management Review | Leadership | Scoop.it

I am surWells Fargo Bank used ethnography to better understand how customers use its products.

Brenda Collins's insight:

I am surprised this is "surprising". I am not surprised, however, that this study helps improve business decisions and by default the bottom line.  Every business that hopes to be sustainable now and into the future must go through much of the same exercises. This is a great article explaining why this type of study is important.

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IT and business remain apart -- and that's a good thing

IT and business remain apart -- and that's a good thing | Leadership | Scoop.it
The irony is that some of that divide is healthy, but few companies can tell the good from the bad
Brenda Collins's insight:

I was speaking with one of the wisest and savviest   techno/businesswoman I know - Laura Hemmer- and  discussing this very topic. Often we look at the divide between IT/Operations as a big schism, however,  we must start understanding a divide is important, but, at the same time,  understand why there is a divide. A divide for the wrong reason can be just as damaging as no divide at all. Good read!

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Ruling Could Have Reach Beyond Issue of Contraception

Ruling Could Have Reach Beyond Issue of Contraception | Leadership | Scoop.it
A case before the Supreme Court could lead to broader religious exemptions from laws on health and civil rights.
Brenda Collins's insight:

Health Issues should remain a women's choice!

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Rescooped by Brenda Collins from Business Brainpower with the Human Touch
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Why Good Managers Are So Rare

Why Good Managers Are So Rare | Leadership | Scoop.it

Gallup has found that one of the most important decisions companies make is simply whom they name manager. Yet our analysis suggests that they usually get it wrong. In fact, Gallup finds that companies fail to choose the candidate with the right talent for the job 82% of the time.

 

Bad managers cost businesses billions of dollars each year, and having too many of them can bring down a company. The only defense against this massive problem is a good offense, because when companies get these decisions wrong, nothing fixes it. Businesses that get it right, however, and hire managers based on talent will thrive and gain a significant competitive advantage.


Via Vicki Kossoff @ The Learning Factor
Brenda Collins's insight:

Companies need to commit when promoting someone to a management position to provide the training and mentoring necessary. This approach provides a great return on investment!!

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Emeric Nectoux's curator insight, March 17, 10:30 PM

Wonderful article from HBR, definitively worthing the few minutes needed for free registration ;)


Here is a short extract:


"If great managers seem scarce, it’s because the talent required to be one is rare. Gallup finds that great managers have the following talents:

  • They motivate every single employee to take action and engage them with a compelling mission and vision.
  • They have the assertiveness to drive outcomes and the ability to overcome adversity and resistance.
  • They create a culture of clear accountability.
  • They build relationships that create trust, open dialogue, and full transparency.
  • They make decisions that are based on productivity, not politics."


Jeanne Legare's curator insight, March 18, 9:13 AM

Great article to read...so true!

Jean-Guy Frenette's curator insight, March 19, 8:21 PM

For PDGMan

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Time Warner Cable Deal to Test Comcast CEO's Washington Clout - Wall Street Journal

Time Warner Cable Deal to Test Comcast CEO's Washington Clout - Wall Street Journal | Leadership | Scoop.it
TheWrap
Time Warner Cable Deal to Test Comcast CEO's Washington Clout
Wall Street Journal
Time Warner Cable Deal to Test Comcast CEO's Washington Clout. Comcast CEO Brian Roberts Must Clear Formidable Regulatory Hurdles.
Brenda Collins's insight:

Time Warner Cable's Deal will also test an already at its limit customers patience. Their customers are hoping with double fingers crossed Comcast can fix a broken customer service part of the business. But......don't hold your breath.

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3 Ways to Be a Customer Service Superhero

3 Ways to Be a Customer Service Superhero | Leadership | Scoop.it
Wanna know a secret? It's not really that hard to start a business. No, with a good idea and a little snaz, you can be up and running fairly quickly. Now for the punchline. It is not terribly diffi...
Brenda Collins's insight:

Whether you are a new company or established providing good customer service is as much an art as it is science, But one thing rings true; you must be willing to go that extra mile to provide an outstanding customer experience. If you do that time and  time again you will have little turn over, happy employees and very solid bottom line.

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Comcast CEO Seen as ‘Kingmaker’ in Time Warner Cable Deal | Bloomberg.com

Comcast CEO Seen as ‘Kingmaker’ in Time Warner Cable Deal | Bloomberg.com | Leadership | Scoop.it

Comcast Corp. Chief Executive Officer Brian Roberts isn’t a part of Charter Communications Inc.’s offer for Time Warner Cable. He may still get to decide the outcome.

 

Comcast, the largest U.S. cable operator, is weighing its options to play a role after Charter this week offered to acquire Time Warner Cable for $37.4 billion. These include bidding for all or parts of Time Warner Cable -- alone or in partnership with Cox Communications Inc. -- joining Charter’s bid or buying assets from Charter after a deal, said people with knowledge of the company’s thinking, who asked not to be named discussing confidential matters.

 

Roberts’s decision could be pivotal in the contest for Time Warner Cable’s 15 million customers, given Comcast’s $5.7 billion in cash, its relatively low debt levels and its superior technology. The company is also favored by Time Warner Cable CEO Rob Marcus, three people said. He would prefer a friendly deal with Comcast because the Philadelphia based-company can offer more cash to shareholders than Charter, saddling the new company with less debt, they said.

 

“Brian Roberts is very much a kingmaker here,” Todd Mitchell, an analyst at Brean Capital LLC in New York, said in an interview. “Not only can Comcast offer more cash and give the resulting entity less leverage, it has a proven track record as an operator. Comcast could be a better steward for Time Warner Cable’s assets going forward.”

 

Click headline to read more--


Via Chuck Sherwood, Senior Associate, TeleDimensions, Inc
Brenda Collins's insight:

Whoever buys TIME WARNER let's hope they have a greater commitment to customer service than what is currently exhibited by TIME WARNER. Their organization, customer service, culture and processes all need a thorough review, adjusting and purging. If the new buyer does not understand what they are walking into with this purchase it could prove a very costly acquisition.

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