Do you want to improve your organization's customer experience? It takes more than making some superficial changes. This page will help executives understand what it takes to create significant, sustainable improvements. Start by watching this three minute video. It explains that customer experience is a reflection of the company's culture and operating processes, which means the sustainable improvements will…
Heute dreht sich alles um den Kunden. Die Customer Journey und die Customer Experience stehen im Fokus der Unternehmen. Doch um die eigene Klientel zufriedenzustellen, brauchen die Mitarbeiter in Marketing, Sales und Services die richtigen Tools.
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