Customer Satisfaction
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What is a Customer Experience Maturity Assessment? |

What is a Customer Experience Maturity Assessment? | | Customer Satisfaction | Scoop.it
We take a look at what SandSIV calls a Customer Experience Maturity Assessment, and just why it is an important first step in becoming customer centric.
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CXM Has a Positive Effect on Customer Churn

CXM Has a Positive Effect on Customer Churn | Customer Satisfaction | Scoop.it
We take a look at the positive effect that Customer Experience Management (CXM) has upon customer churn.

Via Mac Wheeler
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SandSIV Appoints New CXO

SandSIV Appoints New CXO | Customer Satisfaction | Scoop.it
Voice of the Customer provider SandSIV AG has appointed a new Chief Experience Officer (CXO).

Via Mac Wheeler
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Customer Service: Just One Piece of the Customer Experience

Customer Service: Just One Piece of the Customer Experience | Customer Satisfaction | Scoop.it
Imagine for a moment that you are dining in a restaurant. The food is excellent and the prices reflect a good value. But the waiter didn’t tell you about the specials and the guy sitting next to yo...
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Canadian Red Cross is Kentico Site of the Year

Canadian Red Cross is Kentico Site of the Year | Customer Satisfaction | Scoop.it
Kentico has just named the Canadian Red Cross as its site of the year, for its exceptional use of Kentico technology.

Via Mac Wheeler
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SandSIV Publishes CXMA White Paper

SandSIV Publishes CXMA White Paper | Customer Satisfaction | Scoop.it
SandSIV has just published a brand new white paper that takes an in depth look at the concept of a Customer Experience Maturity Assessment.

Via Mac Wheeler
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Rescooped by SandSIV from Voice of the Customer, Customer Experience Management & Big Data
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Tips for Achieving Rapid ROI for Voice of the Customer Programs

Tips for Achieving Rapid ROI for Voice of the Customer Programs | Customer Satisfaction | Scoop.it
We give a selection of tips for companies that are looking to obtain the most rapid ROI on VoC programs possible.

Via Mac Wheeler
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