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Extreme Customer Service: Lessons From Companies That Go Above And Beyond

Extreme Customer Service: Lessons From Companies That Go Above And Beyond | Customer Relations | Scoop.it
Heart-shaped pizza from Afghanistan, Olympic donuts, and 10,000 helicoptered tacos. A look at some over-the-top ways companies are keeping their...
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Great Service in the Face of Extreme Situations

Great Service in the Face of Extreme Situations | Customer Relations | Scoop.it
Ehotelier News Archives [Oct 17, 13 | 12:04 am] Great Service in the Face of Extreme Situations
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What's Your Customer Loyalty Strategy? - Brett Patten

Brett Patten touches on customer loyalty strategy
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Stop Treating Customers Like Idiots

Stop Treating Customers Like Idiots | Customer Relations | Scoop.it
Ehotelier News Archives [Jul 19, 13 | 12:07 am] Stop Treating Customers Like Idiots
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Online content will set hotels apart from the competition

Published since 1997, HOTELMARKETING.COM is the Internet hotel marketing magazine for hotel marketers, hoteliers and online travel marketers.
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Holiday Begins or 5 Tips to Provide Excellent Support with Hotel Reservations | Live Chat Blog

Holiday Begins or 5 Tips to Provide Excellent Support with Hotel Reservations | Live Chat Blog | Customer Relations | Scoop.it
Holiday time is the busiest time for hotel business owners. Offer your guests superior support services starting from the first minute they land to your website.
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6 Keys to Building a Service Culture

6 Keys to Building a Service Culture | Customer Relations | Scoop.it
If you don't take care of your customers, someone else will. Start by taking these six steps.
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2 Sentences That Engage Customers

2 Sentences That Engage Customers | Customer Relations | Scoop.it
To get customers interested in what you're selling, make your sales message about your customers.
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9 (Free) Ways to Dazzle Your Customers

9 (Free) Ways to Dazzle Your Customers | Customer Relations | Scoop.it
It doesn't take much time or money to truly blow customers' minds. Here are a few ideas.
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Successful Business Leaders Share One Purpose

Successful Business Leaders Share One Purpose | Customer Relations | Scoop.it
Every successful business leader has one single-minded purpose, create customers. Businesses aren't born until they create customers; they die when they stop.  I love writing about the qualities an...
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NPD Group: Consumers put restaurant quality above price | Eat Beat content from Restaurant Hospitality

NPD Group: Consumers put restaurant quality above price | Eat Beat content from Restaurant Hospitality | Customer Relations | Scoop.it
A surprisingly large number of consumers say they care more about restaurant food quality than the price tag, NPD finds.
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Put Customers at the Center of Your Organization

Put Customers at the Center of Your Organization | Customer Relations | Scoop.it
While a lot of what it takes to turn a company around is focused inward — from improving operations to repairing the balance sheet — it’s essential for leaders taking their
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The Oldest, Best Measure of Customer Happiness

The Oldest, Best Measure of Customer Happiness | Customer Relations | Scoop.it
Customer service was simpler in the era before big box chains and online shopping. Back then, to delight his clients, a business owner simply needed to offer fair prices, convenient hours and honest
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Discover the Cure for Cranky Customers

Discover the Cure for Cranky Customers | Customer Relations | Scoop.it
Ehotelier News Archives [Oct 08, 12 | 12:08 am] Discover the Cure for Cranky Customers
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7 Steps to Extraordinary Customer Service

7 Steps to Extraordinary Customer Service | Customer Relations | Scoop.it
Ehotelier News Archives [Sep 11, 12 | 12:08 am] 7 Steps to Extraordinary Customer Service
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5 side effects of improving customer service

5 side effects of improving customer service | Customer Relations | Scoop.it
The bottom line of awesome service is happy repeat customers, valuable referrals, online viral word-of-mouth, boost in productivity, and satisfied employees.
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Mobile isn’t everything: Some thoughts on the big rush to devices for everything

Mobile isn’t everything: Some thoughts on the big rush to devices for everything | Customer Relations | Scoop.it
A lot of people are excited about mobile travel and in particular mobile payments. They say, "Its the panacea to everything," or "mobile first, it's the only the way to go!"
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The 7 Habits of Highly Effective Apologizers

The 7 Habits of Highly Effective Apologizers | Customer Relations | Scoop.it
Want to see a real life case study in how to apologize (and how not to)? Check out Elliott Spitzer and Anthony Weiner.
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Win Customers: 7 Small Gestures That Go Far

Win Customers: 7 Small Gestures That Go Far | Customer Relations | Scoop.it
The features of your product are important. But it's the little things that leave a lasting impression and encourage people to buy.
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No. 1 Secret to Top Notch Customer Service

No. 1 Secret to Top Notch Customer Service | Customer Relations | Scoop.it
A resort in Mexico sets the standard for stellar service. What lessons can we learn to apply to our own businesses on how to keep our employees happy and delivering awesome service?
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Stellar Customer Experience: 4 Tips

Stellar Customer Experience: 4 Tips | Customer Relations | Scoop.it
Take a cue from other businesses that have excellent customer service and learn to incorporate those strategies into your business.
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How We Create Memories And Why This Is Critical For Business | Beyond Philosophy

How We Create Memories And Why This Is Critical For Business | Beyond Philosophy | Customer Relations | Scoop.it
Colin Shaw explores the importance of creating a positive customer experience and creating great memories for your business in this latest blog post from Beyond Philosophy.
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