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Study finds anger can overwhelm happiness during holidays

Study finds anger can overwhelm happiness during holidays | customer rage | Scoop.it
A new study found that feelings of anger can overcome feelings of joy during the holiday season for those who seek shopping help through customer service.
CSL's insight:

"ASU’s 2015 Customer Rage Survey found about 54 percent of people will have an issue with a product or service they receive"

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Shopping Dissatisfaction Is on the Rise But Savvy Complaints Get Attention

Shopping Dissatisfaction Is on the Rise But Savvy Complaints Get Attention | customer rage | Scoop.it
68% of survey respondents said a shopping problem made them "very" or "extremely" upset, up from just 60% in 2011.
CSL's insight:

Customer Rage Study 2013 featured in the Personal Journal section of Wall Street Journal

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Consumers have had enough, 'rage survey' says

Consumers have had enough, 'rage survey' says | customer rage | Scoop.it
Americans are not very happy consumers. We’re frustrated and angry — and for good reason. More people than ever are dissatisfied with the...
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5 Signs You're a Bad Customer

5 Signs You're a Bad Customer | customer rage | Scoop.it
Botched orders, rude waitstaff and that mocking, automated voice answering your calls -- everyone has a customer service horror story . In fact, 68 percent of households have experienced "customer ...
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ASU - Arizona State University (via noodls) / New customer-rage study out for holiday shopping season

ASU - Arizona State University (via noodls) / New customer-rage study out for holiday shopping season | customer rage | Scoop.it
New customer-rage study out for holiday shopping season
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New Customer-Rage Study Out for Holiday Shopping Season

New Customer-Rage Study Out for Holiday Shopping Season | customer rage | Scoop.it
New Customer-Rage Study Out for Holiday Shopping Season
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Bah humbug! Shoppers outraged by Grinch-like customer service

Bah humbug! Shoppers outraged by Grinch-like customer service | customer rage | Scoop.it
A new customer-rage study shows more American consumers than ever are dissatisfied with the products and services they buy.
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How to Get Great Customer Service | Expert Tips - Consumer Reports News

How to Get Great Customer Service  | Expert Tips - Consumer Reports News | customer rage | Scoop.it
Poor customer service is a growing problem. Consumer Reports has expert advice on how to get a company's attention and get better service.
CSL's insight:

Check out our #CustomerRage study in Consumer Reports and learn how to provide better #CustomerService and #CX.

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Holiday spirit turns to rage when customers need service

Holiday spirit turns to rage when customers need service | customer rage | Scoop.it
TEMPE, Ariz., Dec. 3, 2015 /PRNewswire-USNewswire/ -- As we purchase, wrap and give presents this season, few...
CSL's insight:

What can your business do to help cut down on customer dissatisfaction this holiday season?

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Arizona Horizon Video - Eight, Arizona PBS

Arizona Horizon Video - Eight, Arizona PBS | customer rage | Scoop.it

Arizona Horizon Interview with Professor Mary Jo Bitner, Executive Director of the Center for Services Leadership at ASU, about Customer Rage Study 2013.

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What Unhappy Customers Want | MIT Sloan Management Review

What Unhappy Customers Want | MIT Sloan Management Review | customer rage | Scoop.it
Customers are unsatisfied with complaint handling despite years of effort. A new approach is needed.
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New Customer-Rage Study Out for Holiday Shopping Season

New Customer-Rage Study Out for Holiday Shopping Season | customer rage | Scoop.it
With Black Friday, Cyber Monday and holiday shopping season about to start, a new customer-rage study shows more American consumers than ever are dissatisfied with the products and services we buy. Also, despite companies’ big-money efforts to create customer-care programs, we’re less happy with the service received when we complain. The study shows 56 million American households experienced at least one problem during the past 12 months, and about $76 billion in revenue was at stake for the businesses involved.
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Customers Still As Unsatisfied Today As They Were In 1976

Customers Still As Unsatisfied Today As They Were In 1976 | customer rage | Scoop.it
Before we all get to giving thanks and whatnot, let's have a discussion about the stagnant state of consumer satisfaction. A new study on "customer rage" shows that people are really no more or les...
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5 Signs You're a Bad Customer

5 Signs You're a Bad Customer | customer rage | Scoop.it
Botched orders, rude waitstaff and that mocking, automated voice answering your calls -- everyone has a customer service horror story . In fact, 68 percent of households have experienced "customer ...
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