Customer journey map
36 views | +0 today
Follow
Your new post is loading...
Your new post is loading...
Scooped by IvyClark
Scoop.it!

Non-Invasive Voice of the Customer | NICE Systems

Non-Invasive Voice of the Customer | NICE Systems | Customer journey map | Scoop.it
Don Peppers, co-founder of the Peppers & Rogers Group, recently blogged on LinkedIn about Non-Invasive Voice-of-Customer Feedback, in which he voiced concerns over how surveying customers directly can contaminate ...
more...
No comment yet.
Scooped by IvyClark
Scoop.it!

Full-circle customer engagement part 2 ... - Smart Grid News

Full-circle customer engagement part 2 ... - Smart Grid News | Customer journey map | Scoop.it
Smart Grid - Bob Lockhart of Pike Research discusses findings from research exploring customer attitudes toward the smart grid and smart meters in this second segment of our Jan. 16, 2013 webinar on.
more...
No comment yet.
Scooped by IvyClark
Scoop.it!

UXa International eBanking Benchmark Study 2012 | User Experience Alliance

RT @Adusso: A great overview on the usability within eBanking touchpoints, although it doesn't address the authentication chain, o…http://t.co/bqjqgwbH
more...
No comment yet.
Scooped by IvyClark
Scoop.it!

Retail TouchPoints: Shopper Sentiment Research Finds Retailers 'Behind the Mobile Curve' - Tom Redd

Retail TouchPoints: Shopper Sentiment Research Finds Retailers 'Behind the Mobile Curve' - Tom Redd | Customer journey map | Scoop.it
Tom Redd discusses RetailWire article 'Retail TouchPoints: Shopper Sentiment Research Finds Retailers 'Behind the Mobile Curve'' (Supply what shippers demand.
more...
No comment yet.
Scooped by IvyClark
Scoop.it!

The Essentials of Customer Experience:Going Beyond Customer Service

In this webinar we'll review how to measure customer experience, benchmark a company's or agency's ability to deliver great customer experience, estimate the ROI of customer experience improvements, and get senior management to actively participate...
more...
No comment yet.
Scooped by IvyClark
Scoop.it!

Smart Grid: Full-circle customer engagement part 3: Creating a full ...

Smart Grid: Full-circle customer engagement part 3: Creating a full ... | Customer journey map | Scoop.it
Smart Grid - In the third segment of our Jan. 16, 2013 Lessons from the Real World webinar, Ogi Kavazovic of Opower provides details on what it takes to create a "full-circle" customer.
more...
No comment yet.
Scooped by IvyClark
Scoop.it!

Customer Experience: Is It The Chicken or Egg? - Forbes

Customer Experience: Is It The Chicken or Egg? - Forbes | Customer journey map | Scoop.it
Customer Experience: Is It The Chicken or Egg?
Forbes
Companies are starting to see the light.
more...
No comment yet.
Scooped by IvyClark
Scoop.it!

Get PROOF for Brand Tactic Success - Kelsey

Get PROOF for Brand Tactic Success - Kelsey | Customer journey map | Scoop.it
Here's a great way to analyze and prioritize your brand tactics to get the highest possible return on your brand development investment.
more...
No comment yet.
Scooped by IvyClark
Scoop.it!

3 Signs You Aren't Hearing Customer Complaints: Ignored ... - Globial

3 Signs You Aren't Hearing Customer Complaints: Ignored ... - Globial | Customer journey map | Scoop.it
Customer complaints are crisis points and opportunities to improve and impress. Don't lose customers because you aren't able to resolve complaints--read on!
more...
No comment yet.