Customer Experien...
Follow
Find
1.4K views | +0 today
Scooped by Brad Bennett
onto Customer Experience through Social Media
Scoop.it!

Picking through the bones of Social Media failures

Picking through the bones of Social Media failures | Customer Experience through Social Media | Scoop.it
Why do so many social media strategies fail? It gets down to one question, really.
more...
No comment yet.
Customer Experience through Social Media
The Customer Experience is the sum of all experiences that a customer has with or about a specific product or service. This includes interactions with the supplier, related suppliers/distributors/vendors, usage and social interactions. It is about how the customer experiences the product and/or service; not about how it affects the supplier
Curated by Brad Bennett
Your new post is loading...
Scooped by Brad Bennett
Scoop.it!

Web Ink Now: 8 ways to get people to discuss your new product in social media

Web Ink Now: 8 ways to get people to discuss your new product in social media | Customer Experience through Social Media | Scoop.it
more...
No comment yet.
Scooped by Brad Bennett
Scoop.it!

7 Reasons You're Not Generating Leads From Social Media

7 Reasons You're Not Generating Leads From Social Media | Customer Experience through Social Media | Scoop.it
Having lead gen trouble in social media land? Here are 7 things that are likely causing your failure.
more...
No comment yet.
Scooped by Brad Bennett
Scoop.it!

Customer care isn't keeping up with the cloud consumer

Customer care isn't keeping up with the cloud consumer | Customer Experience through Social Media | Scoop.it

Customer care isn't keeping up with the cloud consumer – Companies have helped to create customers that are more informed, savvy and demanding. But their customer care centres are struggling to keep up.

more...
No comment yet.
Scooped by Brad Bennett
Scoop.it!

Top 10 Customer Service Initiatives on Social Media by Airlines

Airlines, understanding the value of social media in responding to customers, have started developing customer service programs on social media

more...
No comment yet.
Scooped by Brad Bennett
Scoop.it!

7 ideas to turn PowerPoint slides into social media marketing gold

7 ideas to turn PowerPoint slides into social media marketing gold | Customer Experience through Social Media | Scoop.it
Humble PowerPoint slides can go a long way if you use them creatively on the social web. Here are seven ideas to get the most out of your slides.
more...
No comment yet.
Scooped by Brad Bennett
Scoop.it!

Customer Experience: You Don't Need a Mobile Strategy

Mobile is a platform. It is a tactic, not a strategy. What you need is a strategy for the connected customer.. 

more...
No comment yet.
Scooped by Brad Bennett
Scoop.it!

Social Media: Who Should Lead the Charge?

Social Media: Who Should Lead the Charge? | Customer Experience through Social Media | Scoop.it

Social Media: Who Should Lead the Charge? Who among your team...?

more...
No comment yet.
Scooped by Brad Bennett
Scoop.it!

B2B Marketers Can Engage More Customers with Social Media

B2B Marketers Can Engage More Customers with Social Media | Customer Experience through Social Media | Scoop.it
more...
No comment yet.
Scooped by Brad Bennett
Scoop.it!

Black Friday Deals 2011: 7 Ways Social Media Can Help You Save Big

Black Friday Deals 2011: 7 Ways Social Media Can Help You Save Big | Customer Experience through Social Media | Scoop.it
According to CNN Money, more than 152 million people will be shopping over Black Friday weekend, which, thanks to extended hours, now starts on Thursday at many stores.
more...
No comment yet.
Scooped by Brad Bennett
Scoop.it!

Social Media Fail, Airline Style - Alexandra Samuel - Harvard Business Review

Social Media Fail, Airline Style - Alexandra Samuel - Harvard Business Review | Customer Experience through Social Media | Scoop.it

Social Media Fail, Airline Style

more...
No comment yet.
Scooped by Brad Bennett
Scoop.it!

Innovation Excellence | Is Social Media Really Collaboration in Disguise?

Innovation Excellence | Is Social Media Really Collaboration in Disguise? | Customer Experience through Social Media | Scoop.it

Is Social Media Really Collaboration in Disguise or Something Else?

more...
No comment yet.
Scooped by Brad Bennett
Scoop.it!

A Social Workplace Starts with Culture and Engagement | Social Media Today

A Social Workplace Starts with Culture and Engagement | Social Media Today | Customer Experience through Social Media | Scoop.it
Yesterday evening, I had the pleasure of appearing on Digital 411, an internet technology radio show. During the show, I discussed the impact that social technologies can have on HR transformation and employee engagement.
more...
No comment yet.
Scooped by Brad Bennett
Scoop.it!

Affecting Cultural Change that Improves the Customer Experience | CustomerThink

Affecting Cultural Change that Improves the Customer Experience | CustomerThink | Customer Experience through Social Media | Scoop.it
70% of change management initiatives fail - @Forrester.
more...
No comment yet.
Scooped by Brad Bennett
Scoop.it!

Businesses hire private investigators to trawl social media

Businesses hire private investigators to trawl social media | Customer Experience through Social Media | Scoop.it
Investigators still use the old-fashioned ways -- snapping secret photos, slapping global positioning devices onto cars, tunneling through criminal files.
more...
No comment yet.
Scooped by Brad Bennett
Scoop.it!

Business Transformation, social CRM, E2.0 & ACM

Business Transformation, social CRM, E2.0 & ACM | Customer Experience through Social Media | Scoop.it
Forget all this talk about "Social Business", "Social Enterprise", "Social Organization", "Social XYZ" - your business already is "Social" because by its very nature it consists of people interacti...
more...
No comment yet.
Scooped by Brad Bennett
Scoop.it!

Five Social Media Trends for 2012

Five Social Media Trends for 2012 | Customer Experience through Social Media | Scoop.it

Five Social Media Trends for 2012

more...
No comment yet.
Scooped by Brad Bennett
Scoop.it!

Social Media Is Not Just Having A FaceBook… | Bit Rebels

Social Media Is Not Just Having A FaceBook… | Bit Rebels | Customer Experience through Social Media | Scoop.it

Digital, new media and social media are the buzz words said by marketers and advertising practitioners nowadays.  More and more clients are asking their partners to create integrated campaigns that include social...

more...
No comment yet.
Scooped by Brad Bennett
Scoop.it!

How Businesses Use Social Media for Recruiting [INFOGRAPHIC]

How Businesses Use Social Media for Recruiting [INFOGRAPHIC] | Customer Experience through Social Media | Scoop.it
Employers are taking note of the importance of social media in the recruiting process, and the majority of businesses are turning to social media to find and evaluate job candidates.
more...
No comment yet.
Scooped by Brad Bennett
Scoop.it!

Are banks and social media a good fit? Take a look at FNB

Are banks and social media a good fit? Take a look at FNB | Customer Experience through Social Media | Scoop.it

Are banks and social media a good fit?

more...
No comment yet.
Scooped by Brad Bennett
Scoop.it!

Social entertainment network plans to take on Netflix and iTunes

Social entertainment network plans to take on Netflix and iTunes | Customer Experience through Social Media | Scoop.it
A new Dublin-based social entertainment network called Digital Jet plans to invest €5m and create 80 new jobs in a bid to take on the might of Netflix, iTunes and Amazon globally.
more...
No comment yet.
Scooped by Brad Bennett
Scoop.it!

Could your inbox soon be permanently empty?

Could your inbox soon be permanently empty? | Customer Experience through Social Media | Scoop.it

When Mark Zuckerberg was said to have declared email dead he joined a long list of naysayers - but have reports of your inbox's imminent demise been greatly exaggerated? - Could your inbox soon be permanently empty?

more...
No comment yet.
Scooped by Brad Bennett
Scoop.it!

If You Don’t Get Social Media, Here’s What To Do About It

If You Don’t Get Social Media, Here’s What To Do About It | Customer Experience through Social Media | Scoop.it
If you secretly feel hopeless about social media marketing, read on. You’ll find a strategy that will get results.
more...
No comment yet.
Scooped by Brad Bennett
Scoop.it!

As social media tastes change, can campaigns keep up?

As social media tastes change, can campaigns keep up? | Customer Experience through Social Media | Scoop.it

Tumblr may be the Twitter of the 2012 campaign season.
more...
No comment yet.
Scooped by Brad Bennett
Scoop.it!

Is Real Time Social Media Destroying Our Entertainment Industries? | Jeffbullas's Blog

Is Real Time Social Media Destroying Our Entertainment Industries? | Jeffbullas's Blog | Customer Experience through Social Media | Scoop.it
The web is changing the world as we used to know it.  You can see it every day if you take the time.
more...
No comment yet.
Scooped by Brad Bennett
Scoop.it!

New Study and Survey on Airport 2025 - Rethinking the Customer Experience

New Study and Survey on Airport 2025 - Rethinking the Customer Experience | Customer Experience through Social Media | Scoop.it
Global Futurist and CEO of Fast Future Research Rohit Talwar explores the key drivers shaping customer expectations and how airports can thrive during economic turbulence.
more...
No comment yet.