Customer Experience Management in Banks
141 views | +0 today
Follow
Your new post is loading...
Your new post is loading...
Scooped by CustomerXPs
Scoop.it!

February 2015 Issue - Customer Experience Management Newsletter

February 2015 Issue - Customer Experience Management Newsletter | Customer Experience Management in Banks | Scoop.it
List of articles for Customer experience management newsletter, Global Digital Banking Trends in 2015,ICICI Bank Launches banking services on Twitter,4 Essential Strategies for Branch Banking Survival,Banking Customer Experience in Middle East
more...
No comment yet.
Scooped by CustomerXPs
Scoop.it!

December 2014 Issue - Customer Experience Management Newsletter

December 2014 Issue - Customer Experience Management Newsletter | Customer Experience Management in Banks | Scoop.it
List of articles for Customer experience management newsletter, 5 Customer Service Best Practices for banks,Access Bank to Boost Customer Experience with AccelerateTV,Bidirectional Channel Banking Next Step in Customer Experience,Role of Customer Analytics in transforming Customer Experience
more...
No comment yet.
Scooped by CustomerXPs
Scoop.it!

Banking Customer Experience in Nigeria - CustomerXPs Insights Blog

Banking Customer Experience in Nigeria - CustomerXPs Insights Blog | Customer Experience Management in Banks | Scoop.it
CustomerXPs Insights Blog
more...
No comment yet.
Scooped by CustomerXPs
Scoop.it!

September 2014 Issue - Customer Experience Management Newsletter

September 2014 Issue - Customer Experience Management Newsletter | Customer Experience Management in Banks | Scoop.it
List of articles for Customer experience management newsletter, Highlights from Global Banking Outlook 2014-15: Customer Expectations,Banks fail to provide digital experience customers crave, reveals research,ICICI Bank launches apps to enhance customer experience,Introducing Paperless Branch Banking!
more...
No comment yet.
Scooped by CustomerXPs
Scoop.it!

August 2014 Issue - Customer Experience Management Newsletter

August 2014 Issue - Customer Experience Management Newsletter | Customer Experience Management in Banks | Scoop.it
List of articles for Customer experience management newsletter, 5 Key Trends from Banking Outlook Survey,Banking on Big Data Analytics,Union Bank of Nigeria to enhance customer experience at branches,Banking Customer Experience in Middle East
more...
No comment yet.
Scooped by CustomerXPs
Scoop.it!

July 2014 Issue - Customer Experience Management Newsletter

July 2014 Issue - Customer Experience Management Newsletter | Customer Experience Management in Banks | Scoop.it
List of articles for Customer experience management newsletter, Banks look at expanding digital branch footprint,Westpac’s customers demand better mobile banking options,Dubai Islamic Bank's
more...
No comment yet.
Scooped by CustomerXPs
Scoop.it!

Download Clari5-Real-time-Monitoring-Alerts-for-minimizing-NPAs - Resourse Center | CustomerXPs™

Download Clari5-Real-time-Monitoring-Alerts-for-minimizing-NPAs - Resourse Center | CustomerXPs™ | Customer Experience Management in Banks | Scoop.it
Whitepaper on Customer Experience Management and Enterprise Fraud Management from CustomerXPs- Clari5-Real-time-Monitoring-Alerts-for-minimizing-NPAs
more...
No comment yet.
Scooped by CustomerXPs
Scoop.it!

CustomerXPs - Clari5 Intelligent Relationship Management app launch at FinovateAsia 2012 - YouTube

Clari5 iRM brings extreme real-time intelligence to Relationship Managers (RMs) on the move. Typical RM apps are the extensions of CRM screens on the RM's ta...
more...
No comment yet.
Scooped by CustomerXPs
Scoop.it!

Internet and Mobile Banking – The Game Changer - CustomerXPs Insights Blog

CustomerXPs Insights Blog
more...
No comment yet.
Scooped by CustomerXPs
Scoop.it!

Can Paperless Branches be the Sales Engine for the Banks? CustomerXPs Blog CustomerXPs Insights Blog

Branches are costliest assets for any bank. The costs involve real state, staff, facility management, IT, security and systems and so on. There was a time when almost all banking ...
more...
No comment yet.
Scooped by CustomerXPs
Scoop.it!

Five ways Banks can ensure annus horribilis for Customer Experience in 2014! CustomerXPs Blog CustomerXPs Insights Blog

1. Offer to downgrade: Banks can bombard the best customers with offers to downgrade their status. For example, they can get the relationship manager to call the platinum card holder and ...
more...
No comment yet.
Scooped by CustomerXPs
Scoop.it!

Find the truth about your Customers, yourself! CustomerXPs Blog CustomerXPs Insights Blog

CustomerXPs offers real-time, intelligent products that empower banks with instant insights enabling influenced outcomes of deeper customer engagement and fraud-free transactions.
more...
No comment yet.
Scooped by CustomerXPs
Scoop.it!

June 2014 Issue - Customer Experience Management Newsletter

June 2014 Issue - Customer Experience Management Newsletter | Customer Experience Management in Banks | Scoop.it
Banks increasingly adopting ‘app stores’, says Gartner,IndusInd Bank launches Video Branch service for customers,Highlights from EY Global Consumer Banking Survey in Africa,Customer Experience – The new bedrock for consumer banking
more...
No comment yet.
Scooped by CustomerXPs
Scoop.it!

January 2015 Issue - Customer Experience Management Newsletter

List of articles for Customer experience management newsletter, Top Retail Banking Trends and Predictions for 2015,ICICI Bank launches Contactless Debit, Credit cards,Retail banks turn to IT to drive revenue in 2015,Touch-point Analysis: An approach to improve Customer Experience in Banks
more...
No comment yet.
Scooped by CustomerXPs
Scoop.it!

November 2014 Issue - Customer Experience Management Newsletter

November 2014 Issue - Customer Experience Management Newsletter | Customer Experience Management in Banks | Scoop.it
List of articles for Customer experience management newsletter, Banks Investing to Provide Omni channel Experience,Citibank and SBI experimenting human-less digital banking experience,Mashreq Qatar offers ‘most rewarding’ banking experience,Banking Customer Experience in Nigeria
more...
No comment yet.
Scooped by CustomerXPs
Scoop.it!

October 2014 Issue - Customer Experience Management Newsletter

October 2014 Issue - Customer Experience Management Newsletter | Customer Experience Management in Banks | Scoop.it
List of articles for Customer experience management newsletter, Secrets of Customer Acquisition in Banking,IndusInd Bank inaugurates India’s first digital branch,Doha Bank launches 1st e-bank branch in Dubai,Effective Customer Retention through early Customer Attrition Detection
more...
No comment yet.
Scooped by CustomerXPs
Scoop.it!

Simplifying Banking Engagement! - CustomerXPs Insights

Simplifying Banking Engagement! - CustomerXPs Insights | Customer Experience Management in Banks | Scoop.it
Simplifying banking engagement by using Multi-channel banking and should also focus on fully integrated banking experience...
more...
No comment yet.
Scooped by CustomerXPs
Scoop.it!

Banking Customer Experience in Middle East - CustomerXPs Insights Blog

Banking Customer Experience in Middle East - CustomerXPs Insights Blog | Customer Experience Management in Banks | Scoop.it
more...
No comment yet.
Scooped by CustomerXPs
Scoop.it!

July 2014 Issue - Customer Experience Management Newsletter

July 2014 Issue - Customer Experience Management Newsletter | Customer Experience Management in Banks | Scoop.it
List of articles for Customer experience management newsletter, Banks look at expanding digital branch footprint,Westpac’s customers demand better mobile banking options,Dubai Islamic Bank's
more...
No comment yet.
Scooped by CustomerXPs
Scoop.it!

Real-time Banking Technology Exclusive: Clari5 Overview - YouTube

5 Ways Clari5 Can Help Discover Your Bank's Moments of Truth! A positive customer experience leads to enhanced business perception and customer loyalty. In-d...
more...
No comment yet.
Scooped by CustomerXPs
Scoop.it!

Discussion: From Customer Connectivity to Customer Connect CustomerXPs Blog CustomerXPs Insights Blog

more...
No comment yet.
Scooped by CustomerXPs
Scoop.it!

Increasing Importance of Big Data in Banking - CustomerXPs Insights Blog

Increasing Importance of Big Data in Banking - CustomerXPs Insights Blog | Customer Experience Management in Banks | Scoop.it
CustomerXPs Insights Blog
more...
No comment yet.
Scooped by CustomerXPs
Scoop.it!

CustomerXPs is Gartner’s Vendor to Watch CustomerXPs Blog CustomerXPs Insights Blog

'Gartner recently published their report “Market Trends: Business Prioritization Creates New Opportunities for Technology Providers in India (G00255167)” which features CustomerXPs as a vendor to watch.
more...
No comment yet.
Scooped by CustomerXPs
Scoop.it!

The Needle in the Haystack

Today's business applications have given the bank users so much choice so that they have no idea what and where they have to be looking to sell to their customers. ...
more...
No comment yet.
Scooped by CustomerXPs
Scoop.it!

Customer Experience – The new bedrock for consumer banking CustomerXPs Blog CustomerXPs Insights Blog

Customer Experience – The new bedrock for consumer banking CustomerXPs Blog CustomerXPs Insights Blog | Customer Experience Management in Banks | Scoop.it
The infographic below highlights recent trends in banking customer experience and how implementing real-time customer experience solutions would result in mutual benefits for banks and customers.
more...
No comment yet.