Customer Experience Management
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UPSVoice: Why A Great Customer Experience Is Better Than Just Customer Service

UPSVoice: Why A Great Customer Experience Is Better Than Just Customer Service | Customer Experience Management | Scoop.it
By Natalie Burg Smiling and greeting customers when they come in the door is good customer service. Giving grocery shoppers a choice between a traditional checkout lane and electronic self-checkout is offering customer experience.
Laura Douglas's insight:

Customer service is important, but at times seems to "standard." Customer experience is that element that is going to 'pop'!

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How to foster loyalty with great customer service - Econsultancy (blog)

How to foster loyalty with great customer service - Econsultancy (blog) | Customer Experience Management | Scoop.it
How to foster loyalty with great customer service Econsultancy (blog) With the cost of acquisition of new customers relatively high through search engines, affiliates or other channels, it pays to keep hold of the customers that you already have on...
Laura Douglas's insight:

Great customer service is a must in developing and maintaining loyal customers. Through treating customers like your: friend, family, or collegue, you can develop strong emotional ties to your brand.

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Future of Customer Service – Marketing futurist Ross Dawson

Future of Customer Service – Marketing futurist Ross Dawson | Customer Experience Management | Scoop.it
Marketing futurist Ross Dawson gives his insights into the future of customer service and factors that will be at the heart of successful customer service.
Laura Douglas's insight:

I think that utilizing technology to help to enrich customer service is important, but maintaining a human element is a must. An actual human connection will build customer loyalty more effectively than an automated system.

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