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Rescooped by Rosetta Carrington Lue from Social Media (network, technology, blog, community, virtual reality, etc...)
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'Internet of Things' is Future of Information Management, Smart Cities ...

'Internet of Things' is Future of Information Management, Smart Cities ... | Customer Experience Excellence Best Practices | Scoop.it
TechWeekEurope UK
SAP: 'Internet of Things' is Future of Information Management, Smart Cities ...

Via Richard Kastelein , Dennis T OConnor, juandoming, John van den Brink, roberto toppi
Rosetta Carrington Lue's insight:

Amazing infographic on the future of internet connectivity.  This reminds me of the 1990 Arnold Schwarzenegger movie "Total Recall"!

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Linda Buckmaster's curator insight, May 4, 2013 9:18 PM

Wow ... dot.com

Nedko Aldev's curator insight, May 7, 2013 4:03 AM

add your insight...

 
Martin (Marty) Smith's curator insight, May 8, 2013 7:24 PM

Internet of things will be COOL. 

Customer Experience Excellence Best Practices
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Scooped by Rosetta Carrington Lue
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#1 Key to Government Customer Service: Hire People with Passion

#1 Key to Government Customer Service: Hire People with Passion | Customer Experience Excellence Best Practices | Scoop.it
I’m excited to introduce a new series from City of Philadelphia 311 TV, “Day in the Life.” It has always been a priority for the City to communicate its core values, and initiatives through creativ...
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Rescooped by Rosetta Carrington Lue from CRM, Analytics, IoE, CX, CIM, & IT, Business Innovation
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The ROI of Great Customer Service #infographic

The ROI of Great Customer Service #infographic | Customer Experience Excellence Best Practices | Scoop.it
Bad customer service doesn’t just leave customers with a negative impression of your brand, it can severely impact your bottom line. In fact, 55% of customers surveyed recently have abandoned an intended purchase or business transaction following a poor experience. Companies’ failure to provide seamless channel-to-channel interactions was a source of frustration for 58% of consumers, and frustrations can translate into lost revenue. Today’s digital consumers aren’t shy about making their preferences known. Demand for superior service is prompting many businesses to realize the importance of upgrading and modernizing the contact center experience by investing in new technology designed to improve interactions without requiring huge up-front investments, such as cloud-based contact center solutions.

Via Alama
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Rescooped by Rosetta Carrington Lue from Designing design thinking driven operations
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4 Steps to Ensuring Customer Experience Comes First

4 Steps to Ensuring Customer Experience Comes First | Customer Experience Excellence Best Practices | Scoop.it
Fashion the touch points and interactions so critical for captivating today's empowered consumers.

Via Alama, Fred Zimny
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Rescooped by Rosetta Carrington Lue from New Customer - Passenger Experience
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How to win in 2015: Personalize, customize, incentivize & entertain

How to win in 2015: Personalize, customize, incentivize & entertain | Customer Experience Excellence Best Practices | Scoop.it
A social-media complaint can cost a company millions and a review shape a restaurant's fortune. Find out ways that consumer feedback can shape product decisions.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, December 12, 3:26 AM

"No matter the industry, the entertainment factor is critical to building a #brand that can successfully attract new customers, retain existing ones and deliver a lasting, multidimensional experience."


It's about building a lasting #relationship with your clients, and deliver the right #engagement across all channels.






Punch Digital 's curator insight, December 15, 6:43 PM

A must read heading into 2015 , this article sums up 4 points that should be or closely related to the main pillars of your marketing efforts. Taking this article on board should give your marketing efforts in 2015 the boost it needs.


Where can you find a design driven video production company that can deliver your company's message heading into 2015? Jumbla offer an extensive range of services including motion graphics, animation and explainer videos for the corporate sector.

Rescooped by Rosetta Carrington Lue from Public Relations & Social Media Insight
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15 Twitter tips to make you follow-worthy - Daily Genius

15 Twitter tips to make you follow-worthy - Daily Genius | Customer Experience Excellence Best Practices | Scoop.it

Would you want to follow your own Twitter account? If you were someone else – a random Internet user for example – and you came across your Twitter account, would that account be follow-worthy? Would you want to keep up with what this account tweets and perhaps even retweet or *gasp* direct message the person behind the account? These Twitter tips are designed to help you become that useful and fun account that others want to keep track of.

These simple Twitter tips are great for all levels of Twitter users. Whether you’re a seasoned pro or a relatively new user, follow these tips and hopefully you’ll start seeing more people follow you and engage with you. That’s the whole idea behind Twitter after all, right? Aside from making money as a publicly-traded company, that is....


Via Jeff Domansky
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Luis Suntaxi's curator insight, December 14, 11:59 AM

Ofrece un sencillo servicio que puede ayudar a tu negocio a estar en contacto con seguidores y clientes a través de su servicio de mensajería con un máximo de 140 caracteres por mensaje.

En cualquier caso Twitter ofrece mucho más que la posibilidad de envio de mensajes y es la red con mayor número de aplicaciones. Para las empresa quizá sea la más desaprovechada de las “grades redes populares”. 

Ben Kreisberg's curator insight, December 16, 11:52 PM

The age of followers is what is discussed at every event. How many "followers" do you Have? How many have they gone up every week? Many people have accounts for years and there followers have nver increased, Here is a list of tips that I have found very useful and that could help an impact others.

Birgit Bauer's curator insight, December 17, 3:10 AM

Interessante Fragestellung und ein bisschen Inspiration! 

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What Is the Best Way to Measure First Contact Resolution?

What Is the Best Way to Measure First Contact Resolution? | Customer Experience Excellence Best Practices | Scoop.it
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Rescooped by Rosetta Carrington Lue from Public Relations & Social Media Insight
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Complete Guide to Customer Psychology – Chapter 1

Complete Guide to Customer Psychology – Chapter 1 | Customer Experience Excellence Best Practices | Scoop.it

Flash forward to today. Consumers are wiser than ever. They’re still bombarded with aggressive marketing messaging, but they are empowered with anti-spam and ad blocker tools to keep the BS to a minimum.

 

It’s safe to say that the days of shady, aggressive marketing are over and done. For good. Hammer the nail in the coffin, and don’t look twice.

 

More so than ever before, marketing today is about consumer empowerment. This chapter explains why....


Via Jeff Domansky
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Jeff Domansky's curator insight, December 11, 11:04 AM

Must-read social marketing guide from Neil Patel. Recommended reading. 9/10

Cherry Adam's curator insight, December 12, 5:16 AM

Brand connection and relevant content drive everything else. Always listen to your customers.

Rescooped by Rosetta Carrington Lue from CRM, Analytics, IoE, CX, CIM, & IT, Business Innovation
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4 Steps to Ensuring Customer Experience Comes First

4 Steps to Ensuring Customer Experience Comes First | Customer Experience Excellence Best Practices | Scoop.it
Fashion the touch points and interactions so critical for captivating today's empowered consumers.

Via Alama
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Scooped by Rosetta Carrington Lue
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Philadelphia: Building Community-Specific Tools to Solve Civic Problems | PublicStuff Blog

Philadelphia: Building Community-Specific Tools to Solve Civic Problems | PublicStuff Blog | Customer Experience Excellence Best Practices | Scoop.it
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Rescooped by Rosetta Carrington Lue from CRM, Analytics, IoE, CX, CIM, & IT, Business Innovation
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In the Social Age: Customer Experience Must Come First

In the Social Age: Customer Experience Must Come First | Customer Experience Excellence Best Practices | Scoop.it
We are in a Social Age, and customer experience is front and center. Moving from the industrial age to the social age requires new customer engagement.

Via Alama
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Top 10 Practices of Customer Experience Leaders

Top 10 Practices of Customer Experience Leaders | Customer Experience Excellence Best Practices | Scoop.it
I recently had the pleasure of keynoting two Contact Center Day conferences in Santiago, Chile and Lima, Perú. The events, attended by about 300 delegates, were organized by E-Contact, a contact
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Are you relating to your customer at all levels?

Are you relating to your customer at all levels? | Customer Experience Excellence Best Practices | Scoop.it
Much is said about being customer centric. Measurements are made; customer feedback is analysed against benchmarks; marketing teams create content about how much we care about customers. But how does the corporate vision of an organisation really connect, or more often fail to connect, with the beliefs and values of customers? This is not an accident; it is caused by a mismatch in the layers underpinning these lofty ambitions – but there is a way of making an analysis of this and a real improvement at all levels. Most organisations of any significant size have invested in defining their
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Rescooped by Rosetta Carrington Lue from Designing design thinking driven operations
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26 Online Marketing Terms Defined (Infographic)

26 Online Marketing Terms Defined (Infographic) | Customer Experience Excellence Best Practices | Scoop.it

Do you understand what “influencer marketing” is? How about inbound marketing? Retargeting? It can be pretty confusing to keep everything straight which is why Wrike has developed this Online Marketing 101 Guide to help new marketers or non-marketers keep it all straight!


Via Russ Merz, Ph.D., Fred Zimny
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Russ Merz, Ph.D.'s curator insight, December 12, 12:56 PM

A useful compendium of digital and online marketing terms. A keeper.

Hervé Monier's curator insight, December 13, 5:35 AM

Une très bonne infographie... et 25 définitions utiles sur l'e-marketing.

Frédéric Pressac's curator insight, December 13, 6:06 AM

J'ai pas regardé toute les définitions, mais nous avons deja une bonne base pour nous comprendre.

Frédéric Pressac, Consultant Marketing

Rescooped by Rosetta Carrington Lue from Customer Service
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The Future Of Social Media Customer Service Agents

The Future Of Social Media Customer Service Agents | Customer Experience Excellence Best Practices | Scoop.it
Over the past few years, social media has emerged as a major new customer support channel — one controlled by the customer, not your company. For some major brands, social media now makes up 10% of…

Via Riaz Khan, Colin Taylor TRG
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Rescooped by Rosetta Carrington Lue from Designing design thinking driven operations
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Technology Trends Changing Consumer Behavior

Presentation given at the Zappos HQ on trends changing consumer behavior in email, mobile, social and digital marketing. The future of marketing is very much d…

Via Fred Zimny
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kelvinsmim's curator insight, December 12, 2:37 AM
starter motor car parts
Rescooped by Rosetta Carrington Lue from Designing design thinking driven operations
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Digital Transformation: A Year in Review

Digital Transformation: A Year in Review | Customer Experience Excellence Best Practices | Scoop.it
Digital Transformation: A Year in Review http://t.co/0guk9aNNIj

Via Fred Zimny
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Peter Kay's curator insight, December 15, 12:00 PM

// Interesting insights in here...

Rescooped by Rosetta Carrington Lue from Designing design thinking driven operations
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The Evolution of Social Media (2004 -14) [INFOGRAPHIC]

The Evolution of Social Media (2004 -14) [INFOGRAPHIC] | Customer Experience Excellence Best Practices | Scoop.it
The Evolution of Social Media (2004-14) [INFOGRAPHIC]

Via Rami Kantari, Fred Zimny
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Paula King, Ph.D.'s curator insight, December 14, 2:09 PM

Helpful inforgraphic. 

Rescooped by Rosetta Carrington Lue from Designing design thinking driven operations
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@HBR: Two Words That Kill Innovation - PROVE IT!

@HBR: Two Words That Kill Innovation - PROVE IT! | Customer Experience Excellence Best Practices | Scoop.it
“Prove it.”

Via Fred Zimny
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Six CX Transformation Truths

Six CX Transformation Truths | Customer Experience Excellence Best Practices | Scoop.it
Thinking of stepping into the exciting world of customer experience management?If you've decided the time is ripe for transforming your customers’ experience, congratulations! You’re about to embark
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Talk the Talk: 9 Government Customer Service Terms You Should Know

Talk the Talk: 9 Government Customer Service Terms You Should Know | Customer Experience Excellence Best Practices | Scoop.it
It may seem like basic information, or at least something that Google could solve, but you would be surprised how often undefined terminology gets the better of people in the work place. We’ve all
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Rescooped by Rosetta Carrington Lue from Designing design thinking driven operations
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Customer experience and the call center: ripe for innovation

Customer experience and the call center: ripe for innovation | Customer Experience Excellence Best Practices | Scoop.it
Delivering exceptional customer experience includes redesigning call centers to cultivate relationships and drive business value. Learn more:

Via Riaz Khan, Fred Zimny
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