Customer Experience
12 views | +0 today
Follow
Your new post is loading...
Your new post is loading...
Rescooped by Tom McGrail from Designing service
Scoop.it!

IBM study confirms customer experience is #1

IBM study confirms customer experience is #1 | Customer Experience | Scoop.it
CIO Insights from Global C-Suite Study (IBM study confirms #customer experience is #1 (by edvaldez8888) http://t.co/WkT2hgqExZ http://t.co/zm6P7ALFd6)...

Via Fred Zimny
more...
Monica Norton's curator insight, March 17, 2014 4:38 PM

Great to see CIOs focusing on improving customer experience...

Rescooped by Tom McGrail from Customer Service and Experience ... Making a Difference
Scoop.it!

Should Patients Expect a Great Customer Experience From Doctors?

Should Patients Expect a Great Customer Experience From Doctors? | Customer Experience | Scoop.it
Peter Drucker understood the meaning of a great customer experience design, didn’t he? The end state quality of what the customer received was what counted.

Via Mike Schoultz
more...
Mike Schoultz's curator insight, March 24, 2014 7:38 AM

Here’s the thing, social isn’t just a new way of marketing, it’s really a new way of running a business or a physician’s practice (which is a business isn’t it?). Many businesses certainly have figured this out and are using social marketing and improved customer experience to rapidly grow their business.

Rescooped by Tom McGrail from Customer Experience Best Practices & Issues
Scoop.it!

Your Route To Creating Amazing Customer Experience

Your Route To Creating Amazing Customer Experience | Customer Experience | Scoop.it
Creating brand loyalty and retaining customers can be a challenge. The choices available to customers are growing by the second which puts businesses under pressure to perform. It turns out that the customer doesn't need ...

Via beyondthearc
more...
No comment yet.
Rescooped by Tom McGrail from Customer Service and Experience ... Making a Difference
Scoop.it!

Improving Customer Service by Building a Customer Experience Strategy

Improving Customer Service by Building a Customer Experience Strategy | Customer Experience | Scoop.it
Small actions or inactions by a business can have big impact on improving customer service. And it is usually due no explicit customer experience strategy.

Via Mike Schoultz
more...
Mike Schoultz's curator insight, March 2, 2014 6:30 AM

Companies that are proactively managing all elements of their customer experiences are most successful in achieving customer loyalty. 

Remember, customer create the most value for you, when you create the most value for them.

Colin Taylor TRG's curator insight, March 4, 2014 7:16 AM

To take any journey you need to plan where you are going, otherwise you just wander around. Is your #custserv going somewhere or just wandering?

Scooped by Tom McGrail
Scoop.it!

The Skyscraping Cost of Bad Customer Service (Infographic)

The Skyscraping Cost of Bad Customer Service (Infographic) | Customer Experience | Scoop.it
The way you treat your customers is everything. Here's why.
more...
Colin Taylor TRG's curator insight, March 27, 2014 6:29 AM

Only 36% of customers rate the #custserv they receive as good or very good - How is that impacting on the #custexp and #loyalty?

U-M Human Resource Development's curator insight, April 11, 2014 4:10 PM

Your customer is always your biggest asset! 

Rescooped by Tom McGrail from Customer Service and Experience ... Making a Difference
Scoop.it!

8 Secrets of Customer Insights You Should Utilize In Your Business

8 Secrets of Customer Insights You Should Utilize In Your Business | Customer Experience | Scoop.it
Understanding why customers buy is not straight forward. You need to put these secrets of customer insights to work to use why they make decisions they do.

Via Mike Schoultz
more...
Mike Schoultz's curator insight, March 22, 2014 8:03 AM

Remember, this is your time to create remarkable experiences in order to create lasting customer relationships. Lead with initiative … own the moment. It’s up to you to keep improving your customer engagement and relationship building performance and creativity.

Rescooped by Tom McGrail from Customer Experience Best Practices & Issues
Scoop.it!

What drives customer loyalty? | Infographics | Pinterest

What drives customer loyalty? | Infographics | Pinterest | Customer Experience | Scoop.it
This Pin was discovered by Oracle Corporation. Discover (and save!) your own Pins on Pinterest. | See more about loyalty.

Via beyondthearc
more...
No comment yet.
Rescooped by Tom McGrail from New Customer & Employee Management
Scoop.it!

What is Customer Experience? [Infographic] - Business 2 Community

What is Customer Experience? [Infographic] - Business 2 Community | Customer Experience | Scoop.it

Simply put, customer experience is how your customers perceive their interaction with your organization.

CEM or customer experience management is the line of business where we organize and manage the customer service actions and business operations to enhance the customer’s perception of their interaction with the organization.

 

This infographic by CustVox, now owned by SandSIV, reminds us of ”what is the customer experience?” and is a great starting place for organizations wanting to increase their focus on developing customer relationships and is also a great refresher for those with programs already in place to measure their actions and the results of their customer experience efforts.

 


Via Russ Merz, Ph.D.
more...
Russ Merz, Ph.D.'s curator insight, February 28, 2014 4:24 PM

A good summary of why customer "interaction" is a core competency for delivering customer experience. The infographic details the many ways those interactions can occur.

Samuel Pavin's curator insight, March 2, 2014 8:13 AM

In a few words : what would you expect as your own customer ?