Customer experience
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A Deep Dive Into Customer Experience | UX Magazine

A Deep Dive Into Customer Experience | UX Magazine | Customer experience | Scoop.it

"In a nutshell, I explained how the field of customer experience has risen to prominence over the past several years due to forces like technology commoditization, digital disruption, and social media. Now I want to go deeper by explaining some of the key differences between these two established fields."

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Why Service Design, CX and UX are all part of a bigger customer-led world

Why Service Design, CX and UX are all part of a bigger customer-led world | Customer experience | Scoop.it
One of Forrester’s analysts, Kerry Bodine, recently wrote an excellent article on how Service Design relates to CX and UX. The main hypothesis was based around the following diagram that service de...

Via Mario K. Sakata
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User Experience: Using Empathy to Empower Your Users

User Experience: Using Empathy to Empower Your Users | Customer experience | Scoop.it
Whenever we talk about the subject of user-experience, one word pulls itself to the front of every discussion.

Via Terry Patterson, Mario K. Sakata
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Mario K. Sakata's curator insight, October 18, 2013 11:06 PM

The value of empathy is the ability to understand your audience, give them what they need and make a site as well produced as possible.