Customer Experience
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Rescooped by John Capozzolo from social customer experience
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How are companies trying to increase customer lifetime value?

How are companies trying to increase customer lifetime value? | Customer Experience | Scoop.it
Customer lifetime value matters, so how are companies attempting to improve retention rates?

Via Joseph Ruiz
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Joseph Ruiz's curator insight, April 23, 2014 10:02 AM

Makes good economic sense.

Rescooped by John Capozzolo from Social Media and Healthcare
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Hospitals Must Look to the Cloud to Meet Today's Healthcare Challenges

Hospitals Must Look to the Cloud to Meet Today's Healthcare Challenges | Customer Experience | Scoop.it
Infographic created by Innotas outlines how hospitals can leverage the cloud to meet today's healthcare challenges associated with EHR adoption, HIEs, etc.

Via Plus91
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Rescooped by John Capozzolo from New Customer - Passenger Experience
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#Omnichannel - Deliver the right #Customer #Experience

#Omnichannel - Deliver the right #Customer #Experience | Customer Experience | Scoop.it
The retail business is now at an inflection point, where omnichannel urgency is the strongest it has ever been. Learn where you need to focus in 2014.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, April 23, 2014 3:36 AM

"there’s a lot that can impact whether consumers have a good or bad experience: consistency and availability of information across offline and online channels, as well as supply-chain efficiency. Every touchpoint is now a critical moment of truth for determining consumer loyalty and brand credibility. The epic explosion of digital platforms and shifting consumer preferences are why an omnichannel approach is now imperative"


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Nine0Media's curator insight, May 6, 2014 12:27 AM

#DIYSEO #WebConsultants