Customer Experience
0 view | +0 today
Follow
Your new post is loading...
Your new post is loading...
Scooped by Joe DiGiorgio
Scoop.it!

Asynchrony (Mobility Solutions) Banking On Mobile For Growth - Schafer Corporation

Asynchrony (Mobility Solutions) Banking On Mobile For Growth - Schafer Corporation | Customer Experience | Scoop.it
Two years after launching a mobile division with $3 million in cash from its parent company, Schafer Corp., software developer Asynchrony is looking to spin out the unit as it attempts to commercialize …
more...
No comment yet.
Scooped by Joe DiGiorgio
Scoop.it!

Heather Cox Assumes CMO Post At Citi Global Consumer Banking, Vacant Since Michelle Peluso's Departure

Heather Cox Assumes CMO Post At Citi Global Consumer Banking, Vacant Since Michelle Peluso's Departure | Customer Experience | Scoop.it
Heather Cox, former head of card operations at Capital One, will join Citi as chief client experience, digital and marketing officer for Global Consumer Banking. She'll start in April and will report to Global Consumer Banking CEO Manuel Medina-Mora. Cox fills a post left vacant after Michelle Peluso departed in 2013 [...]
more...
No comment yet.
Rescooped by Joe DiGiorgio from New Customer - Passenger Experience
Scoop.it!

21 #Customer #Experience - #Service Quotes

21 #Customer #Experience - #Service Quotes | Customer Experience | Scoop.it
In honor of Customer Service Week, Skip shares 21 quotes on customer service.

Via Eric_Determined / Eric Silverstein
more...
Eric_Determined / Eric Silverstein's curator insight, July 8, 2014 1:20 AM

Quotes from Sam Walton to Disney to Jeff Bezos and others.'

 

Which quote is your favorite?

 

Here are two I particularly like:

 

“There are no traffic jams along the extra mile.”  Roger Staubach

 

“Good customer service costs less than bad customer service.” Sally Gronow

 

Share your thoughts.

Scooped by Joe DiGiorgio
Scoop.it!

American Express Completes Establishment of Joint Venture for Global Business Travel | Seeking Alpha

American Express Completes Establishment of Joint Venture for Global Business Travel | Seeking Alpha | Customer Experience | Scoop.it
more...
No comment yet.
Scooped by Joe DiGiorgio
Scoop.it!

ServiceNow's Management Presents at Citi Global Technology Conference (Transcript)

ServiceNow's Management Presents at Citi Global Technology Conference (Transcript) | Customer Experience | Scoop.it
ServiceNow, Inc. (NOW) Citi Global Technology Conference Call September 4, 2013 13:35 ET Executives Mike Scarpelli - Chief Financial Officer Analysts Walter Pritchard - Citi Presentation Walter Pritchard - Citi Started here f
more...
No comment yet.
Scooped by Joe DiGiorgio
Scoop.it!

Citigroup Sells EMI in Parts for $4.1 Billion to Vivendi, Sony

Citigroup Sells EMI in Parts for $4.1 Billion to Vivendi, Sony | Customer Experience | Scoop.it
Citigroup Inc. agreed to sell EMI Group’s recorded music and publishing businesses in separate transactions for a combined $4.1 billion.
more...
No comment yet.
Scooped by Joe DiGiorgio
Scoop.it!

"Ah yes, I remember it well!": why knowledge management matters - and how to get it right... (Part 1) - Outsource magazine: thought-leadership and outsourcing strategy

"Ah yes, I remember it well!": why knowledge management matters - and how to get it right... (Part 1) - Outsource magazine: thought-leadership and outsourcing strategy | Customer Experience | Scoop.it
William Hooper explains the importance of knowledge management, implications for services, and network effects on innovation in and beyond outsourcing...
more...
No comment yet.
Scooped by Joe DiGiorgio
Scoop.it!

How to Establish a Social Selling Culture - Dynamic Signal

How to Establish a Social Selling Culture - Dynamic Signal | Customer Experience | Scoop.it
The practice of social selling is taking hold throughout the United States and it doesn't show any signs of slowing down. If your company employs a sales team and social selling is not a fundamental element, you are ignoring ...
more...
No comment yet.