Providing excellent customer service is an integral part of business success. Creating a customer oriented culture is not only a way to differentiate yourself from the competition, but also a solution to building lasting relationships with clients.
Communication is key to finding out what aspects of customer service consumers believe have the biggest value to them. What tops the list of customer expectations, see and read in our infographics.
To make sure you grasp the bigger picture and remember throughout the year the things you need to attend to, there are 8 key phrases at the bottom of the infographics, which make up the customer service mantra.
“Chanting” the mantra, you will ensure your company stays on top of customer expectations all year round.
Via Russ Merz, Ph.D.