Customer Experience
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Why customer experience will remain a tough sell - ZDNet

Why customer experience will remain a tough sell - ZDNet | Customer Experience | Scoop.it
Why customer experience will remain a tough sell
ZDNet
... experience will remain a tough sell. Summary: Customer experience has to be more than just CRM with some social content awareness. ....
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Real-Time Analytics Is Driving The Future Of Customer Experience

Real-Time Analytics Is Driving The Future Of Customer Experience | Customer Experience | Scoop.it
We spend a lot of time talking about how technology-driven innovation is defining the future of business.
But how does that manifest itself in the future of customer experience?

Via Thomas Faltin
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