customer experience
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Are you heading for a social customer service fail?

Are you heading for a social customer service fail? | customer experience | Scoop.it
This week, an angry British Airways passenger took it upon himself to fight back against the poor customer service he received by purchasing a promoted tweet. (Are you heading for a social customer service fail?
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“How Butlins modernised and won hearts back” - The HR Director Magazine

“How Butlins modernised and won hearts back” - The HR Director Magazine | customer experience | Scoop.it
“How Butlins modernised and won hearts back” The HR Director Magazine The customer service strategy in place in 2004, as with many organisations, was perceived as a training course owned by the human resources team, where there was little ownership...
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Great article on the importance of having people driving the customer expereince.

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